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Guys worked very hard to install a very heavy chandelier-Mar 15, 2018VerifiedVIVA Contractor's reply
Glad you are happy with our work. Thank you for great review!!
Electrical and Wiring Repair
Came out last minute to replace a bathroom fan - great quality work and reasonable priceJan 12, 2018VerifiedVIVA Contractor's reply
Thank you for giving us opportunity to serve your electrical need.
Probably one of best contractor in this area. Very responsive, honest and most of all, do great finish. Most of electrician just work on electrical work and done, Dwayne took time to patch up everything, sand it down and make it all ready to just apply paint. And do complete clean up after installation is done. never seem electrician does that. 100% recommendJul 27, 2017Verified
NEVER HIRE THEM... will Never stick to their words.... Dwane installed Chandelier for me and its such a terrible installation and now he wont show up to fix it... If I knew I would have gone for professionals.Jul 12, 2017VerifiedVIVA Contractor's reply
Mr. Rahul. I will put it in simple words. You didnt pay for Chandelier installation and you were just asking us to help to put it up as we were doing other work for you. Trying to get free ride and when you couldnt you got mad. Obviously you dont mention anything about other works we performed very well and so you refer us to other friends who we have done work, you are just angry because you thought you were getting free work but not. We cant keep help you for free. I hate to say this, but enough is enough. We are far more better contractors and try to go out of our way most of time to help customers, but when customer abuse our good heart, we simply cant do more, we cant make all customer happy. If you have problem with this reply pls call us instead of just writing bad review behind this. We stand by our work and words.
I was really impressed with the initial correspondence with VIVA Contractors. In fact, the night before the job, they confirmed and even said they'd arrive an hour early. Jump to the morning of... I woke up and got ready early to greet them, but they didn't arrive. An hour and twenty minutes passed, still nothing. So I reached out. Apparently the electrician had a family emergency, which is obviously fine, as life happens! A phone call or email would have been appreciated though. We rescheduled for the next day, and they were right on time. They installed a ceiling fan and foyer chandelier. The fan was fine, though unfortunately they broke a piece of glass from the square chandelier, which needed to be replaced. They were great about being honest and upfront about it, and said it was on them, and they'd replace it. Awesome. The only difficulty was in getting them to schedule a time to come back with the glass. I called, texted and messaged for 3 days before I got a definitive answer from them. Once we finally got in touch, they came and replaced the glass without issue. Overall, it was a mixed experience. The job was done and we have no complaints after the fact. It was a bit frustrating getting to completion though.Jul 22, 2018VerifiedVIVA Contractor's reply
Thank you for your honest review, it will certainly help us to improve our service better. Thank you
License Type: HIC – Contractor – Home Improvement (VA)
License Type: Electrician (VA)
- What education and/or training do you have that relates to your work?25 years of Electrical service with Master electrian license.
- How did you get started doing this type of work?Always love to build and fix stuff. It was natural for me.
- What types of customers have you worked with?Residential customers