I've known Paul Lozovsky for 20 years...he is the owner of Ace Computer. He taught me everything i know about desktop computers. But due to my failing health, and poor eyesight, I farm out a lot of work to him. Two weeks ago, I dropped my laptop because my hands were sweaty. Dropping the unit caused the hard drive to fail. I gave Paul a call and he said to bring it to his shop. He ordered a new, very good hard drive, which he got at a good discount. He knows I live on a fixed income, now that I am retired. He not only put the new hard drive in, but he did a clean install of my operating system, recovered my data (which I really needed, and reinstalled my basic programs and utilities. The laptop works better than itdid when I bought it. Paul's prices are very reasonable and his turn around time is fast. He will do the work on site, if possible or bring your broken unit to his shop and return it when finished. Paul is fully certified in every computer and networking service. I recommend him highly!