Exactly whom I was looking for.He was quick to respond had given me a quote with no other excuses ,unlike other pros here .I do recommend Alba IT... Work quality Excellent Responsiveness Ecxellent Good Job !Jun 12, 2020VerifiedALBA IT's reply
Thank you for the kind words Mich. I hope you have a wonderful Summer!
Graham did an excellent job on repairing my laptop. He was very proficient and was very professional when it came to contacting me with updates. I received quality work.Jun 8, 2020VerifiedALBA IT's reply
Thank you Sharon! Good luck with the rest of your papers. Best, Graham.
My Macbook had crashed out of nowhere. Graham was able to get it fixed, ready to work, AND was able to recover ALL of my files that I had not backed up in years. He was able to help me set up a better system to store my important data to be sure everything stayed safe.Jun 6, 2020ALBA IT's reply
I'm glad we saved all the photos of your kiddo! Thank you for your business!
- What should the customer know about your pricing (e.g., discounts, fees)?Very competitive pricing with a love for what I do.
- What is your typical process for working with a new customer?Talking the customer through the issue to make sure I am a good fit for their specific computer grievance. We will then begin working out an estimate, then follow up with a plan of completing the task if they accept my service.
- What education and/or training do you have that relates to your work?BSc in Information Technology. 1 Year's experience Sheetz Corporate Universal Endpoint Management Tier 2 1 Year's experience Healthcare IT 2+ MSP experience in the DMV area remote and on-site.