|Monday||6:00 a.m. to 5:00 p.m.|
|Tuesday||6:00 a.m. to 5:00 p.m.|
|Wednesday||6:00 a.m. to 5:00 p.m.|
|Thursday||6:00 a.m. to 5:00 p.m.|
|Friday||6:00 a.m. to 5:00 p.m.|
Spark & Shine Cleaning Services LLC
About this pro
4 years in business
281 hires on Thumbtack
Felisha H.Apr 19, 2018Verified
They quoted $115 - and 5 minutes before they were done, I was told I had to pay $170. They said I requested "standard" cleaning and it was deep cleaning. I didn't request anything but a quote and verification that they would do certain things like dust the baseboards, window sills and move items on the dresser and dust under them. None of this was actually done. They also didn't clean the kitchen floor well. See pics of their service. I am very disappointed. I asked about them fixing the floor and got no reply, even after several messages asking about it (while they were still here).Jan 25, 2018VerifiedSam D.'s reply
Hello Amy, Thank you for your feedback. I am unable upload a screen shot; however below is the quote request you have submitted: Number of bedrooms 4 bedrooms Number of bathrooms 3 bathrooms Square footage of home 1,500 - 2,000 sq ft Cleaning type Standard cleaning House with pet(s) Yes Recurrence Every week From our experience, your house seemed like it had not been serviced for a while and it really needed a deep cleaning. The rate that you had received was for 2 hours of service for 3 maids and we ended up servicing for 3.5 hours. I believe we were very reasonable with the rate adjustment. If we had received the correct information from the beginning, we would have been happy to provide to provide you the correct estimate as we normally do.
- What should the customer know about your pricing (e.g., discounts, fees)?Our rates are reasonable and affordable so anyone can benefit from our top-quality house cleaning services. Spark and Shine Cleaning Service team carries everything they need to professionally and safely accomplish each and every cleaning. We work with your schedule and tailor our cleaning what you require. Our home cleaning services are available as: • Weekly cleaning • Bi-weekly cleaning • Monthly cleaning • One-time service • After-party cleanup • Move-in / move-out cleaning • Post-construction cleaning • Apartment cleaning Even if you just need a helping hand after a party, or before a move into a new apartment, we’ll be there with our cleaning supplies in hand.
- What is your typical process for working with a new customer?With customer satisfaction as number one priority, Spark and Shine Cleaning Services have strived to provide its customers with the best quality of service and professional workmanship. With your continued support, we will continue to evolve and reinvent ourselves, with one goal in mind which is basically your satisfaction.
- What education and/or training do you have that relates to your work?We started offering one of the best detailed cleaning services in the industry, proving that our relationship with our clients starts with the first inquiry but lasts beyond the service completion. We are working hard to ensure our customers are not just satisfied with our service, but completely happy and ecstatic with their choice. All team members are fully trained in the use of our products and equipment to ensure that you receive only the highest quality possible.