|Monday||6:00 a.m. to 5:00 p.m.|
|Tuesday||6:00 a.m. to 5:00 p.m.|
|Wednesday||6:00 a.m. to 5:00 p.m.|
|Thursday||6:00 a.m. to 5:00 p.m.|
|Friday||6:00 a.m. to 5:00 p.m.|
Spark & Shine Cleaning Services LLC
About this pro
Mimi M.Jun 14, 2018Verified
They quoted $115 - and 5 minutes before they were done, I was told I had to pay $170. They said I requested "standard" cleaning and it was deep cleaning. I didn't request anything but a quote and verification that they would do certain things like dust the baseboards, window sills and move items on the dresser and dust under them. None of this was actually done. They also didn't clean the kitchen floor well. See pics of their service. I am very disappointed. I asked about them fixing the floor and got no reply, even after several messages asking about it (while they were still here).Jan 25, 2018VerifiedSam D.'s reply
Hello Amy, Thank you for your feedback. I am unable upload a screen shot; however below is the quote request you have submitted: Number of bedrooms 4 bedrooms Number of bathrooms 3 bathrooms Square footage of home 1,500 - 2,000 sq ft Cleaning type Standard cleaning House with pet(s) Yes Recurrence Every week From our experience, your house seemed like it had not been serviced for a while and it really needed a deep cleaning. The rate that you had received was for 2 hours of service for 3 maids and we ended up servicing for 3.5 hours. I believe we were very reasonable with the rate adjustment. If we had received the correct information from the beginning, we would have been happy to provide to provide you the correct estimate as we normally do.
Almost perfect except the cleaning ladies failed to attention to details. Otherwise, great service!Jun 13, 2018Verified
I am not very happy with their service, they did such a lousy job. The owner sent to my house three ladies .They spent 8 hours in my house and didn't finished ,they left 2-rooms. The ladies were busy talking on the phone, talking each other.The maids used house cleaning things from $ DOLLAR STORE. All bathrooms had spot and around toilet had spots. Owner didn't come to my house for the estimate ,he gave me price over the phone,and he came end of the work to my house to get check . DON'T WASTE YOUR TIME AND MONEY ON THESE PEOPLE. There really are other companies out there that do a good job.Mar 28, 2018VerifiedSam D.'s reply
We do service 2 other clients in the same neighborhood where the houses are very similar where we did not need to do an in home estimate from the beginning. We serviced this customer on Monday, January 22nd at 1:00pm. I scheduled 3 maids for this service. Normally, it would be about a 3hours job for us at the maximum. However, the maids were still working at 5:00pm and I tried to reach my employees. After numerous attempts, the supervisor (one of the maids) sneaked out of customer’s sight and texted stating customer does not allow them to use their phone to communicate with the office. Then, I called the customer and left her a voice message. She did not return my call and after an hour, I texted her regarding my concerns. Customer finally got back to me after a while which was about 6 hours of service at this point which was little after 7:00pm and she just started arguing as soon as I picked up the phone; she will very aggressive over the phone and was using foul language. I did not know what this was about and was very frustrating since I lost communication with my staff. She threatened me at that point and something was not right. At 9:00pm, my staff was still working and I decided to go over to customer’s home. She answered the door and started yelling and screaming. This was something I have never experienced before. I was ready to call the police because customer was keeping my employees at her home without any communication to our office. When I mentioned the customer this is not right and that I would call the Police if necessary, customer finally calm down and asked how much she owed us for the service. She made the payment and I had to pull my staff out. At Spark and Shine, we only use high quality products where all our customer are pleased.
House looks amazing! They were very friendly and courteous. Look forward to using them every monthFeb 9, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our rates are reasonable and affordable so anyone can benefit from our top-quality house cleaning services. Spark and Shine Cleaning Service team carries everything they need to professionally and safely accomplish each and every cleaning. We work with your schedule and tailor our cleaning what you require. Our home cleaning services are available as: • Weekly cleaning • Bi-weekly cleaning • Monthly cleaning • One-time service • After-party cleanup • Move-in / move-out cleaning • Post-construction cleaning • Apartment cleaning Even if you just need a helping hand after a party, or before a move into a new apartment, we’ll be there with our cleaning supplies in hand.
- What is your typical process for working with a new customer?With customer satisfaction as number one priority, Spark and Shine Cleaning Services have strived to provide its customers with the best quality of service and professional workmanship. With your continued support, we will continue to evolve and reinvent ourselves, with one goal in mind which is basically your satisfaction.
- What education and/or training do you have that relates to your work?We started offering one of the best detailed cleaning services in the industry, proving that our relationship with our clients starts with the first inquiry but lasts beyond the service completion. We are working hard to ensure our customers are not just satisfied with our service, but completely happy and ecstatic with their choice. All team members are fully trained in the use of our products and equipment to ensure that you receive only the highest quality possible.