It’s free with no obligation to hire
Hired 284 times
5 years in business
(Eastern Time Zone)
Mon - Fri
6:00 a.m. to 5:00 p.m.
Photos and Videos
14 photos and 1 video
Window cleaning (interior),
Move out cleaning
Pets in home
I am not very happy with their service, they did such a lousy job. The owner sent to my house three ladies .They spent 8 hours in my house and didn't finished ,they left 2-rooms. The ladies were busy talking on the phone, talking each other.The maids used house cleaning things from $ DOLLAR STORE. All bathrooms had spot and around toilet had spots. Owner didn't come to my house for the estimate ,he gave me price over the phone,and he came end of the work to my house to get check . DON'T WASTE YOUR TIME AND MONEY ON THESE PEOPLE. There really are other companies out there that do a good job.Mar 28, 2018VerifiedSpark & Shine Cleaning Services LLC's reply
We do service 2 other clients in the same neighborhood where the houses are very similar where we did not need to do an in home estimate from the beginning. We serviced this customer on Monday, January 22nd at 1:00pm. I scheduled 3 maids for this service. Normally, it would be about a 3hours job for us at the maximum. However, the maids were still working at 5:00pm and I tried to reach my employees. After numerous attempts, the supervisor (one of the maids) sneaked out of customer’s sight and texted stating customer does not allow them to use their phone to communicate with the office. Then, I called the customer and left her a voice message. She did not return my call and after an hour, I texted her regarding my concerns. Customer finally got back to me after a while which was about 6 hours of service at this point which was little after 7:00pm and she just started arguing as soon as I picked up the phone; she will very aggressive over the phone and was using foul language. I did not know what this was about and was very frustrating since I lost communication with my staff. She threatened me at that point and something was not right. At 9:00pm, my staff was still working and I decided to go over to customer’s home. She answered the door and started yelling and screaming. This was something I have never experienced before. I was ready to call the police because customer was keeping my employees at her home without any communication to our office. When I mentioned the customer this is not right and that I would call the Police if necessary, customer finally calm down and asked how much she owed us for the service. She made the payment and I had to pull my staff out. At Spark and Shine, we only use high quality products where all our customer are pleased.
The house was very clean and neat when they were done. Price was lower than many other cleaners. I think it is good value for a very good job.Jan 10, 2018Verified
Spark & Shine does an amazing job cleaning my house. We have four kids and two dogs, so it is not always an easy job. I look forward to coming home to see what an incredible job they have done. I highly recommend Spark & Shine!Sep 8, 2017Verified
The ladies from Spark and Shine did an awesome job. They arrived on time and cleaned for 2.5 hours. Man the house looks good and smells clean without the harsh chemical smells some cleaners use.Jul 28, 2017Verified
The owner handler Sam was very nice and responsive to messages. The maids came early and understood that my elderly parents were still in their room and getting ready for an appointment they had. They were very nice and said they would do that area last. They were nice to my older parents and my mom commented as such. They cleaned very well - it had been a bit extra dirty since our last cleaning company did not clean well the last 2 times. It was so nice to have a clean house again!Jun 19, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our rates are reasonable and affordable so anyone can benefit from our top-quality house cleaning services. Spark and Shine Cleaning Service team carries everything they need to professionally and safely accomplish each and every cleaning. We work with your schedule and tailor our cleaning what you require. Our home cleaning services are available as: • Weekly cleaning • Bi-weekly cleaning • Monthly cleaning • One-time service • After-party cleanup • Move-in / move-out cleaning • Post-construction cleaning • Apartment cleaning Even if you just need a helping hand after a party, or before a move into a new apartment, we’ll be there with our cleaning supplies in hand.
- What is your typical process for working with a new customer?With customer satisfaction as number one priority, Spark and Shine Cleaning Services have strived to provide its customers with the best quality of service and professional workmanship. With your continued support, we will continue to evolve and reinvent ourselves, with one goal in mind which is basically your satisfaction.
- What education and/or training do you have that relates to your work?We started offering one of the best detailed cleaning services in the industry, proving that our relationship with our clients starts with the first inquiry but lasts beyond the service completion. We are working hard to ensure our customers are not just satisfied with our service, but completely happy and ecstatic with their choice. All team members are fully trained in the use of our products and equipment to ensure that you receive only the highest quality possible.