On his business card, Pinnacle owner Gary Frazier says When good enough just doesnt cut it. That statement summarizes both Garys and his crews approach to their work.
I interviewed five painters to do exterior painting on our home. Gary quickly rose to the top and remained there throughout the lengthy interview process, which was extended on our end by a death in the family. Yet despite the delays and restarts from our end, Gary maintained a perfect balance between expressing his continuing interest in working with us, and not pushing us at a time when we needed space.
And once the job began, everything went smoothly: the crew showed up when promised (not something that has always been in our experience with others), they were respectful of our home, and they cleaned up at the end of the day, stacking ladders and materials neatly out of sight. And throughout the time they worked on our house, every member of the crew was VERY eager to please. No matter what question or little request we made, they jumped on it. What a pleasure to work with such customer-oriented professionals.
But even more important of all, the quality of their work is impeccable. Gary and his crew understand the importance of good prep before painting and they live it. My husband and I are very fussy about our home and Pinnacle was the perfect match for us. My husband met Joe, the super on the job, just about every morning to review the progress and to discuss the days work.
And Gary came by every day to monitor the progress, so we were confident that the job was moving forward as it should. Garys communication style is one of the many things I appreciate about him: he is always prompt in replying to e-mails and phone calls. You never have to wonder if he got your message, or if hes ignoring you and hoping you will go away. He is on it!
I cant say enough good things about Gary Frazier and Pinnacle. My only regret is that we dont have a bigger house for them to paint. So if you believe, like we do, that good enough just doesnt cut it, then call Gary Frazier and Pinnacle. They will do the job right.