Nova Information Technology Services

17 photos

Show more

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• issue・8

• fix・4

• computer・3

• pc・1

• problem・1

• tech・1

• repair・1

• screen・1

---

Rick L.

Mar 23, 2021

·

Hired on Thumbtack

Hired on Thumbtack

I reached out to Todd quite by chance I couldn’t have asked for a better response. He remoted into my PC and within an hour had all viruses removed (which had rendered my computer virtually useless), all programs working beautifully and a new virus program installed. I’m up and running again and couldn’t be more satisfied. Todd was personable, prompt, honest and extremely knowledgeable. I’ll never go to anyone else for computer help. Thanks, Nova ITS!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Willie M.

Mar 26, 2021

·

Hired on Thumbtack

Hired on Thumbtack

Nova was very professional and timely. Great at communicating and letting the customer know what is going on. Great experience. Highly recommend

Details: Personal • External hard drive • More than 1TB • At the pro’s location

Data Recovery Service

Kevin B.

Feb 17, 2021

·

Hired on Thumbtack

Hired on Thumbtack

For nearly a year, I'd been searching for a fix to an online gaming issue (lag) I've been dealing with. Finally, I stumbled upon the UniFi system and an online post which detailed how to set your network up such that it bypassed the ISP-provided gateway (which I feared was the cause of my issue). I attempted to follow the step-by-step instructions, but it just wasn't working for me. Then, I found Todd on Thumbtack. Not only was he extremely responsive, but once we initiated the support session, he took the time to clearly communicate where I went wrong, as well as what next steps I needed to take. Unfortunately, one of the (non-UniFi) devices involved in my setup seems to be defective, but I'm well on my way to resolving an issue that has been a constant source of frustration for far too long. Thank you, Todd!

Details: Personal (Home) • Network administration • Technology support • Router • My home, venue, etc. • Remotely (phone or internet)

Network Support Services

Omar A.

Dec 22, 2020

·

Hired on Thumbtack

Hired on Thumbtack

I needed help with getting a server back online for our overseas employees, and I found Todd here on Thumbtack. Todd was incredibly responsive, and was able to provide support remotely, and was able to quickly spot the error, and resolve it. I would definitely work with Todd again, and recommend him to anyone needing any IT support!

Details: Commercial (Office) • Network administration • Technology support • Server administration • Computer • My home, venue, etc.

Network Support Services

Carin L.

Jun 3, 2014

·

Hired on Thumbtack

Hired on Thumbtack

Todd came to fix my computer with in hours of my call, and he was early for our appt. He fixed my "black screen of death" within the first hour, and then spent the following 2 hours repairing my I-tunes. He was pleasant, polite and seemed knowledgeable. I will mostly likely call him again in the future.

PC Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Nova Information Technology Services was created to help small businesses be able to afford big company IT hardware and reliability. Our focus is on getting you the service and reliability that your business needs to succeed and avoid costly downtime.

• What advice would you give a customer looking to hire a provider in your area of work?

  Do not hire the cheapest provider. Although it is tempting, hiring someone with little experience can be very costly with computers. If you don't pay for it now you will pay more for it later plus stress and new problems.