Capital Refrigeration Service, LLC.

Midlothian, VA

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About this pro

How does your business stand out?

We always do what we say we will do and stand by all of our work 100% We have 3 fully stocked work vans covering 100 mile radius, and our min. response time is 2hrs.

What do you enjoy about the work you do?

Working closely with our customers.

Location

Midlothian, VA 23112

Background check

Complete

Years in business

33

Number of employees

4

Times hired on Thumbtack

95

Reviews

75 Reviews
  • Thumbtack Customer Sep 4, 2017
    Didn't know what there were doing, made a mess of my house. Had to call a pro in to clean up after them.
    John K. Sep 15, 2017

    Thanks for the review William

  • Siobhan A. Aug 22, 2017
    Central Air Conditioning Installation
    Verified Review
    These guys did a great job with replacing our unit. They were punctual, professional and got the job done in the amount of time that they said they would. Our house is nice and cool again. Highly recommended!
  • Colin C. Aug 12, 2017
    Heat Pump Repair
    Verified Review
    They provided a second opinion on the status of an air handler and were very complete in their assessment and clear in their description of the options as well as the expected timelines for when the condenser coil could deteriorate.
  • Thumbtack Customer Jun 26, 2017
    Updated
    John Kennedy is wonderful. He persisted to find me the exact model and manufacturer of heat pump and condenser that I wanted. He was knowledgeable and advised me about various units. His advice was invaluable. It saved me from making a huge mistake. I would highly recommend him for your job. He was fast on the install even it was raining torrentially by the finish of the install. If our other system goes we will definitely hire him again. He is one in a thousand. We are from out of state and find that many local contractors are not knowledgeable or a rip off. Not this case with this fabulous contractor. He also in kind and genuine. Great job! Thanks so much!!!! Very honest and trustworthy the best decision we could make under difficult circumstances of heat pump a/c failure in mid 90's weather. He did travel to Williamsburg for us too!!!!!!!!!!!!!!!!!
  • Original
    John Kennedy is wonderful. He persisted to find me the exact model and manufacturer of heat pump and condenser that I wanted. He was knowledgeable and advised me about various units. His advice was invaluable. It saved me from making a huge mistake. I would highly recommend him for your job. He was fast on the install even it was raining torrentially by the finish of the install. If our other system goes we will definitely hire him again. He is one in a thousand. We are from out of state and find that many local contractors are not knowledgeable or a rip off. Not this case with this fabulous contractor. He also in kind and genuine. Great job! Thanks so much!!!!
  • Nancy O. Jun 7, 2017
    Heat Pump Installation or Replacement
    Verified Review
    All of the people that we dealt with from the initial inquiry to purchase were patient, informative, professional, and eager to please. We had all our questions answered, and were convinced that these were the folks we wanted to do business with.
  • Jme J. May 17, 2017
    Central Air Conditioning Installation
    Verified Review
    Great customer service fast and friendly service I'd gladly do business with Capital Refrigeration and would and will highly recommend them to anyone in need of a/c repair or installation. They completed and entire install inside and out in under 6 hours with no mess at all. Great job and thank you again.
  • Donald R. May 10, 2017
    Central Air Conditioning Installation
    Verified Review
    On time....on price....quality install.
  • Mary C. Apr 25, 2017
    Cooling Issues
    Verified Review
    Quickly diagnosed my problem, and came back as soon as the part was in. Air conditioning is now running great!
  • Jermaine M. Jan 3, 2017
    Central Air Conditioning Repair
    Verified Review
    Appointment cancelled by company.
    The tech had an accident and cancelled towards the end of the appointment window. Because it was a holiday, the company was unable to provide a replacement technician. I had to find a new company to service my unit. I'm not sure anything could have been done.
  • NICHOLAS Y. Oct 18, 2016
    Thermostat Installation
    Verified Review
    Good Company
    They were on time and professional. The technician quickly found the issue, advised me what was wrong and I was back to normal in under an hour. The quoted price is what I paid, which is always nice. I will use this company again and recommend.
  • Gary M. Oct 10, 2016
    Thermostat Installation
    Verified Review
    Fast, Friendly, and Professional
    They were incredibly responsive, and showed up right on time. Donnie showed up to do the work...he was very helpful and friendly and got my system working in no time. He even took the time to explain to me what he was doing, and checked the entire system to make sure everything was working properly. All of this for a pretty reasonable price. Great experience!
  • Will W. Sep 14, 2016
    Central Air Conditioning Repair
    Verified Review
    Quick to set up an appointment and arrived rigth at the time stated.
    They were able to set up an appointment for late afternoon of the day I contacted them for service, and was at my house at the time we set up for service. The technician was friendly and helpful, showing me why I was having an issue and what I could do to keep it from happening again. The "repair" was minimal as it was a clogged condensation drain pipe that triggered an automatic shut-off. He adjusted the auxiliary drain pipe to help move more of the condensate toward the main drain after blowing the line clean.
  • Richard J. Aug 26, 2016
    Central Air Conditioning Installation
    Verified Review
    John was very professional to work with! Great price and prompt service! A+++
  • David M. Jul 29, 2016
    Central Air Conditioning Repair
    Verified Review
    We needed a technician as soon as possible to repair our central air during a week of 95+ degree days. Capital Refrigeration responded within 15 minutes and could be at my home faster than I could get there from work to meet them. Their technician was on-time - Diagnosed the issues - quoted repairs and was off to acquire the necessary parts within 45 minutes of his arrival. Upon his return, repairs were completed in about 2 hours and all was back to normal. He was knowledgeable, personable and came prepared. Their technician was my only contact, but was a great ambassador / representative for the company! I would refer anyone to this company without hesitation.
  • Ying S. Jul 26, 2016
    Central Air Conditioning Installation
    Verified Review
    This company provided us quick responses and efficient services. Johny did great job to get my 3rd floor A/C started and working. Well done! Highly recommend!!!
  • Anthony W. Jul 25, 2016
    Cooling Issues
    Verified Review
    Fast and expert service.
  • Ann M. Jul 19, 2016
    Central Air Conditioning Repair
    Verified Review
    Very pleased with John's quick response and the hourly rate was reasonable. However, his firm is not equipped to handle rebuilds of duct work. They were unable to assist me in my home renovation, but would be very adept at a condenser install if you needed one ASAP.
  • Jackie C. Jul 17, 2016
    Cooling Issues
    Verified Review
    Our air conditioner was not properly cooling the house. I posted the job on Thumbtack and within an hour I was contacted by John. He came out the next day (which was a Saturday) and fixed the problem! Very professional!
  • Ole L. Jul 10, 2016
    Central Air Conditioning Installation
    Verified Review
    3 days after moving into our new house, the AC broke. Since it was an older unit, replacing it was the best solution. Within an hour of posting the job here on Thumbtack, I had an initial quote from Capital Refrigeration. After they came onsite to review the job, the quote was adjusted down. We agreed on the job, and they were able to do the installation the very next day (Saturday). The team showed up on time and went straight to work. They removed the old unit and all debris at the end of the job. We now have air again and can live in our new house. Super professional all around. Thanks to John and the team for a quick and painless installation. I can warmly recommend Capital Refrigeration Service to anyone.
  • John N. Jul 8, 2016
    Central Air Conditioning Repair
    Verified Review
    The compressor on our central air system went out. The home warranty company and their local contractor were dragging their feet and after 1-1/2 weeks we still didn't have our system repaired. Meanwhile the temperature and humidity were rising. I listed the project with thumbtack and was contacted by capital refrigeration within an hour. Their tech was onsite within 2 hours to confirm the problem. They ordered a new compressor, installed it yesterday and we slept in a nice, cool, air conditioned home. All within 48 hours of being contacted. We are very pleased with capital refrigeration.
  • David C. Jul 5, 2016
    Central Air Conditioning Repair
    Verified Review
    Did a great job and was on time. I would reach out to Capitalk Refrigeration again and highly recommend them
  • M. C. Jul 1, 2016
    Cooling Issues
    Verified Review
    Quick response time. Showed up on time. Explained the issue. Friendly and polite.
  • Jeremy S. Jul 1, 2016
    Central Air Conditioning Repair
    Verified Review
  • Amber H. Jun 30, 2016
    Central Air Conditioning Repair
    Verified Review
    John and his guys are the real deal! Honest, hard working, knowledge and very punctual which is a great thing for someone to be when they're coming to save you from a blown compressor. My service provider Donnie was just great, the problem was bigger than I anticipated but I never felt pushed around, forced or cheated. Donnie and John tracked down my parts, dealt with the the manufacturer and took care of my repair and ensured that it was completed in a timely manner and with NO hidden costs!! I would recommend them to anyone, and I plan to do just that. Thanks again guys!
  • Amy N. Jun 13, 2016
    Central Air Conditioning Repair
    Verified Review
    The only company I trust!
  • Lars V. Jun 12, 2016
    Central Air Conditioning Repair
    Verified Review
    Quick and friendly service
  • Soleil F. Jun 11, 2016
    Central Air Conditioning Repair
    Verified Review
    First time using thumbtack. I put my request in late on a Tuesday evening. I heard back from John within minutes. He was at my house first thing in the morning so I didn't have to miss work. I am pleased with his work and professionalism, as well as the other two techs (whose names I can't remember). I've already recommended him and thumbtack to other people.
  • Robert S. Jun 2, 2016
    Cooling Issues
    Verified Review
    Good job Thanks
  • Jameel M. May 5, 2016
    Central Air Conditioning Repair
    Verified Review
    Was professional, knowledgeable and explained the issue clearly. Felt a bit over charged with an additional trip charge of 45 that was not advertised originally. Overall good experience.
  • Lindsay J. Apr 21, 2016
    Central Air Conditioning Repair
    Verified Review
  • Lauren B. Apr 19, 2016
    Central Air Conditioning Repair
    Verified Review
    They were able to come out within 24 hours, very friendly and competent serviceman, and reasonable cost. Will likely be returning for annual maintenance.
  • Joe F. Apr 11, 2016
    Central Air Conditioning Repair
    Verified Review
  • Marian C. Mar 27, 2016
    Central Air Conditioning Repair
    Verified Review
    Very professional. Did a great job and explained each step what and why they were doing it. Price was very reasonable. Will use them again.
  • Courtney C. Mar 26, 2016
    Furnace and Heating System Installation or Replacement
    Verified Review
    Very fast to respond. Was able to do the work within days and really great quote! Great customer service as well and would recommend him!
  • Kelly H. Feb 27, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Appreciate a fast same day response. Owner called me right back and the technician was there within 2 hours. Technician very professional and friendly. Very knowledgeable. Just waiting on parts to fix. Definitely recommend this company to others.
  • Brooke W. Jan 15, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Markus G. Jan 14, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    John (Donnie - his technician) was great to work with. Good communications from the start and even offered to come out early if I had the time. Donnie listened to my issue, what I had done and did an analysis of my furnace to try and narrow down the problem. In the end, the problem was a small heat sensor that had gotten out of alignment. I did truly appreciate the approach taken as Donnie quickly eliminated what was not causing the issue - such as the more expensive controller boards or valves. After an hour time (literally come in the house at 1pm and left at 2pm) my heat was back on.
  • Jeffrey C. Jan 13, 2016
    Outstanding Service!!! I was having trouble with the heat pump on my Armstrong package unit and after scouring the net looking for a good HVAC technician, I just happened to stumble upon Capital Refrigeration Service here on Thumbtack. Boy am I glad I did! After reading all the reviews (all of which are good), I decided to give them a call. I was greeted by a receptionist (who was very friendly) and I explained the trouble I was having with my unit. She took my phone number and said she would have someone return my call shortly. She wasn't kidding! John Kennedy returned my call in less than an hour and set up an appointment to have a technician come to my house the very next day! The next day I received a call from Don Atkins (the service tech) telling me he was on his way and would be at my house shortly. He arrived promptly at the appointed time. We walked around to the backyard to take a look at the unit and to discuss the problems I was having. In took him less than 45 minutes to diagnose the problem. It needed a few minor parts and the part everyone dreads the most, . . . . . the compressor (which had to be ordered and picked up). So we called it a day and Don told me the part would probably take no more than a day or 2 to get. The next morning John called me with good news! He checked the compressor against my unit model number and age and told me the compressor was still under warranty and that it would cost me absolutely nothing! Only the labor to replace it! OH JOY!!! The very next morning I got a text from John telling me the compressor was in and that Don was picking it up and heading straight to my house! Don then called me to tell me he had the compressor and the other minor parts and that he was on his way. In 4 hours Don completed the job but found out as he was recharging the system with refrigerant that a reverse valve (that I had previously had a less experienced HVAC friend fix for me) was faulty. Even though Don had doubts about that part during the initial service call, there was no way of knowing until the system was back up and running and I understand that. Once Don realized that part was bad, he took full responsibility, called John and told him what was happening. John ordered the part and only charged me the cost of the part itself. He charged me nothing to pick up the part and gave me a break on the labor to install it. He also charged me nothing to recover the refrigerant the second time as the system would have to be opened again to install the part. Nor was I charged for the time it took to charge the system with refrigerant the final time. John and Don, you guys are GREAT!! For anyone and everyone that sees this post, . . If you are looking for a good HVAC Company, . . look no further! These guys are Honest, Fair, Experienced Professionals that stand behind what they do! I will highly recommend you guys to Family and Friends! You guys just earned a customer for life! Thank You John and Don!
  • Chris A. Dec 28, 2015
    Furnace and Central Heating
    Verified Review
    Had Donnie come out just 10 minutes ago to fix our furnace not blowing out any heat. He walked through what he was doing and what might've happened. He assessed the situation and took apart the furnace to see what was happening inside. He checked the codes and went step-by-step into the 'vacuum clog'. All in all a perfect service! He educated me on the issue and even tried going above and beyond with helping me with another issue. Heat issue now resolved! Would definitely do business with again. Have a great New Year had a great customer experience!
  • Joy H. Dec 15, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    John responded very quickly (on a Saturday) to my request and did an excellent job fixing the problem. He was professional and courteous in all of our communications. The only issue was that the final bill was inconsistent with what we'd previously discussed. John had a reasonable explanation for the decrepancy; however, I wish it would've been more clear upfront. I would use Capital Refrigeration again in the future or recommend to a friend.
  • Donna P. Dec 7, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    HVAC technician came out and was able to quickly take care of the problem. He took photos of the unit in the crawl space and showed me exactly where the problem was. I would definitely be interested in working with him and the company again in the future.
  • Annie Z. Dec 4, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    The technician was on time, explained everything he was working on very clearly and even got along well with the dogs! Thanks for helping us get heat back in our house!
  • Ditu K. Nov 25, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    John has been awesome. When I put this gig out originally I went with a lower price company and it was a terrible experience. I contacted John and he was on it. He contacted me immediately and set up a time to meet. He was on time and quickly diagnosed the problem. The other company said they were not sure and I would have to pay for additional assessment and I would have to wait several days before the could come back out. Not John, he figured it out and got the part and my rental home had heat. For now on the only person that I will call about HVAC needs will be John's company. It pays to pay a little more to get it done the first time. Thank you John.
  • Pete F. Nov 4, 2015
    Central Air Conditioning Installation
    Verified Review
    Prompt, professional, and honest. Clean installation + removal of the old unit and I haven't had a single problem with the system to date. Highly recommended!
  • Benita D. Oct 26, 2015
    Water Heater Installation or Replacement
    Verified Review
    Call to have hot water tank repaired, there when promised, price as qoted. Love this company, will use again. Will refer.
  • Scott S. Oct 26, 2015
    Central Air Conditioning Repair
    Verified Review
    Prompt, fantastic work, didn't excellent job and are very professional. Even followed up to make sure everything was OK. Highly recommend it I would use them again no doubt!
  • Laura L. Sep 25, 2015
    Central Air Conditioning Repair
    Verified Review
    Tech was friendly and knowledgeable and got to the route of the problem fast. Will definitely use again!
  • Stephen G. Sep 17, 2015
    Central Air Conditioning Repair
    Verified Review
    AC was set to 70 degrees - but it was 84 degrees in the house. Contacted John thru Thumbtack.. and he was able to be there at 8:30 the following morning - and the AC is working like a champ now.
  • Rick I. Sep 9, 2015
    Central Air Conditioning Repair
    Verified Review
    I had a small nail hole in the Freon line in a bedroom (the outside wall of the house)... other companies were quoting on the job and really not based on the actual amount of work they were doing and some were leery to work on a pipe inside a wall and run a new external line (I understand the risk of fire in the wall, however the work Donnie did was straight forward and super low risk of combustion in the wall – other companies were trying overly to scare consumers to justify their extremely high prices ). Anyway, when I got Johns hourly rate quote and reasonable mark up on Parts / Freon, I was super excited to find his company (Thanks Thumbtack.com I will look for other great service providers) and I talked to him awhile; which I found John to be fair, reasonable and a man with lots of integrity! So while very excited about the price, Donny, the worker who came out, was very courteous, knowledgeable and while I knew I was doing the dry wall, was very reasonable with the hole in the wall he would need (basically 16” by 16” – which I was expecting to patch). Anyway, the torch time on the line to repair the hole itself took less than 5 minutes and total time was less than 4 hours (pressure testing, vacuum testing, recharging). After getting quotes from other companies, it really made me appreciate more this companies integrity / fair pricing and the work they did. I will definitely use this company again in the future, they are my go to heating and cooling specialist from now on… and I highly recommend John and Capital Refrigeration Service, LLC to my family, friends, colleagues and anyone reading this review – I couldn’t be happier (unless they also fixed drywall and painted ) with the service!
  • Melissa L. Aug 27, 2015
    Central Air Conditioning Repair
    Verified Review
  • Imran F. Jul 30, 2015
    Central Air Conditioning Repair
    Verified Review
    John Kennedy is excellent. He came out the time he promised. He was first to respond to my request for my ac problem. He was priced competitively. Unfortunately, JK could not diagnose what was wrong with my ac, but he referred me directly to the TRANE rep in Richmond and he didn't charge me since he could not fix it. There is something to say about a truthful and honest man who knows his limitations but can direct you to where you need to go. Great guy!
  • KALI T. Jul 27, 2015
    Central Air Conditioning Repair
    Verified Review
    John helped me fix my AC unit issue today. He came exactly the time he mentioned and quickly identified the problem with the unit. He explained the problem , shown how AC units works and where the problem could be. He fixed the loose wiring in the attic and the AC started working fine. He also told me my A C unit running low freon and recommended adding 4 pounds. I am happy with his service.
  • Charles J. Jul 24, 2015
    Central Air Conditioning Repair
    Verified Review
  • Marquetta W. Jun 28, 2015
    Central Air Conditioning Installation
    Verified Review
    I hired John to install air conditioning in my home. My home is an older home which required an updated system. John recommended updating my heating system to save on my electrical bills. John gave me an amazing price and worked with his staff non stop until the job was done. John was very professional and went step by step on what was needed to complete the install. My system is up and running wonderfully and I owe it all to John. I would highly recommend his services and I appreciate the time and patience that he took to complete the job. Thanks for everything John!!!!
  • Richards P. Jun 25, 2015
    Central Air Conditioning Repair
    Verified Review
    I received a price quote (Quick) from Mr Kennedy! He was able to diagnose my A/C problems, repaired and installed what needed to be replaced:) I'll definitely contact again if necessary:-) Thanks!!!!
  • Brian B. Jun 23, 2015
    Central Air Conditioning Installation
    Verified Review
    John was very helpful from the start. The entire project was done extremely fast.
  • Brandy F. Jun 22, 2015
    Central Air Conditioning Repair
    Verified Review
    I would defenitly recommend John Kennedy for any across troubles that you may have. He is very honest and dependable. If we have any more problems we will be having John return. Thanks for everything John
  • Ms. J. Jun 19, 2015
    Central Air Conditioning Repair
    Verified Review
    I contracted Capital Refrigeration to repair the A/C ducting in my attic that had been destroyed by raccoons. They responded to the immediacy of the situation because outdoor temps were going to be in the mid to high 90's. Work was completed just in time to cool my house during a day that climbed to 97 degrees. The company is very easy to communicate with, the technician was professional. I would hire them again for all my HVAC needs.
  • Joshua E. Jun 14, 2015
    Central Air Conditioning Repair
    Verified Review
    Great response and service! The company responded to my ad right away and had a technician out quickly. I was very pleased with the work, and they went above and beyond what was asked!
  • Sarah B. Jun 12, 2015
    Central Air Conditioning Installation
    Verified Review
    My air conditioner went out last night . I came home from work to find my upstairs unit dead. I emailed John right away it was around 1am and the next day he had already called me early to schedule an appointment. I was so happy and relieved that he could make it. He sent one of his employees and right away he figured the issue which was fixable. The technician was very friendly and seemed to know his job well. I was charged 65 dollars which is a great price. I highly recommend mr.Kennedy and will be in touch for future HVAC repairs.
  • Dylan S. Jun 1, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Was busy the original day he was supposed to come out (Not an issue with me), came out first thing in the morning the next day. Job was done quickly, the rep was very informative and gave me some tips regarding HVAC wiring that was much appreciated. Went above and beyond to help me and was extremely helpful. Will definitely use again in the future.
  • Jason F. May 12, 2015
    Central Air Conditioning Repair
    Verified Review
  • Bruce R. May 7, 2015
    Central Air Conditioning Repair
    Verified Review
    John quickly replied to the initial inquiry, was flexible about meeting and, accommodating my schedule, his technician was prompt for our appointment, and he quickly diagnosed the problem (compressor piston-rod failure). John quickly provided quotes both for the minimal cost case, and another more complete option. I need to evaluate his quotes so I can't comment as to the bigger job ahead- replacing the compressor.
  • Sharon M. Jan 18, 2015
    Central Air Conditioning Repair
    Verified Review
  • Elizabeth E. Dec 31, 2014
    Central Air Conditioning Repair
    Verified Review
    Mr. Kennedy was right on time and took the time to explain to me what was going on with the heat pump (thermostat problem). Brought the paperwork for Va Power rebate. Didn't try to sell me anything extra or put me on a service plan. A good experience overall :-)
  • Dan N. Nov 21, 2014
    Furnace and Central Heating
    Verified Review
    John did a great job fixing the heating system in my house. He was super responsive and really nice to work with. I would definitely recommend him!
  • Tammy M. Sep 2, 2014
    Furnace and Heating System Repair or Maintenance
    Verified Review
    So happy!! Responded quickly, and showed up on time! Very professional and a very nice guy! Would highly recommend. We will continue to use his services for future A/C needs! Thank you so much!
  • Brian C. Jul 17, 2014
    Central Air Conditioning Repair
    Verified Review
    made me wait a week to tell me he couldn't do the job wasted vacation time.came to give me an estimate without a ladder, made me carry my ladder for him ,then charged me $65.00 for 20 min, only to tell me i need a new ac ,we agreed on a price then he's a no show. beware
    John K. Jul 18, 2014

    Please keep in mind that 99% of residential A/C units are outside on the ground. It was never mentioned that a ladder was required. I keep a 6’, 8’ and a 28’ ladders on my van for commercial jobs. Due to the design of this house a 12’ ladder was required and Brian C. volunteered to use his. I found that he had a bad compressor and gave him a price to install a new compressor and a price to install a complete new system. He asked if we take credit cards and I explained that we would begin accepting them on Wednesday. I was given a check for 65.00 for the service call. Brian C. did not wait a week on me! I was waiting for him to get the agreed down payment. The money had still not cleared when the install was scheduled. When I postponed the install he became belligerent. We take pride in our work and after being disrespected decided not to do this job. This is what Brian C. wrote: (Repair) not Estimate! What Need an HVAC Technician Proejct type Repair Air conditioner type Central A/C Location Home Message It's not frozen It runs it just doesn't cool When the work should be done As soon as possible Where Richmond, VA 23221 Travel preferences Professional must travel to my address. This was my response: John Kennedy Quote Estimate: $65.00 Update price Message: I can come today. We charge 65.00 an hour and no trip charge. Thanks, John K

  • Jason F. Jul 15, 2014
    Central Air Conditioning Installation
    Verified Review
    Mr. John Kennedy helped repair the downstairs A/C unit in my home in Fredericksburg, VA. He completed the job quickly and efficiently. It took him only a hour and a half. He spent most of that time retrieving a part that was needed to repair the unit. Which was no fault of his. I was impressed with every aspect of my experience with Mr. Kennedy! He arrived at the designated time he gave me and he was willing and able to answer all the questions I had pertaining to the situation at hand. He went above and beyond to rectify the issue and fixed it promptly!! I will definitely use him again for any of my heating and A/C needs in the future! If you're looking for a professional with reasonable prices...I recommend Mr. John Kennedy of Capital Refrigeration Service, LLC!
  • Tera R. Jun 25, 2014
    Central Air Conditioning Installation
    Verified Review
    Took a few days longer than expected to get the quote, but the pricing was fair, the pictures were great. Overall, looking forward to working with John and Capital Refrigeration.
  • Twill R. Jun 24, 2014
    Central Air Conditioning Installation
    Verified Review
    John showed up on time and repaired my existing unit and gave me a heat pump tune up with a 90 dollar rebate! Other contractors were telling me I needed a new unit. I highly recommend him he is very professional and honest and very reasonable priced. I plan on using him for all my future HVAC needs!!!
  • Cy C. Jun 23, 2014
    Central Air Conditioning Installation
    Verified Review
    Very timely response. Easy to work with. Outstanding job!
  • Mark S. Jun 13, 2014
    Central Air Conditioning Installation
    Verified Review
    John is a very knowledgeable and professional refrigeration technician. He went above and beyond to do an excellent job for our customer and is now our go to guy when we have installations in central Virginia.
  • Alkema J. Jun 3, 2014
    Central Air Conditioning Installation
    Verified Review
    John came and found my freon leak, and I found his prices/estimates to be very reasonable. Other companies have dealt with have charged an arm and leg. He showed me the leak and explained to me exactly what needed to be done. I would recommend his services.
  • Beth M. May 29, 2014
    Central Air Conditioning Installation
    Verified Review
    Very professional and was at my facility on time. Checked 3 roof top units and 2 hanging units in my warehouse and didn't try to sell me a bill of goods. Did a great job and Highly recommend this company and person. Very high integrity.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Not complicated. We charge a hourly rate of 65.00 and between 5 to 20 % on parts used. I believe this is a lot more fair than a Flat Rate pricing system that a lot of companies are using out there.
What is your typical process for working with a new customer?
We treat all of our customers the same. We do quality work for a fair price.
What education and/or training do you have that relates to your work?
I just went to Trane manufacturer school. We are consistently going to all the various HVAC manufacturers schools.
How did you get started doing this type of work?
Family owned
What types of customers have you worked with?
PM services and emergency repairs.
Describe a recent project you are fond of. How long did it take?
Installed new Trane 20 SEER. Had to hang the airhandler from the joists with unistrut. Took us 1 day to complete.
What advice would you give a customer looking to hire a provider in your area of work?
We are very honest and reliable.
What questions should customers think through before talking to professionals about their project?
Our expertice and loyalty.