Hardy Heating And Cooling
About this pro
Scam. Unprofessional attire. He arrived late in a regular SUV. Struggled to move around. He did not have the freon but still charged me for using my water to spray off the AC unit as if that would fix the problem. Sad to see people do business that way. He was just trying to get over.Jun 21, 2018VerifiedAnthony H.'s reply
I take pride in my work and over 35 year in doing this I know I can't please everyone the personal attacks when someone is out there trying to help some of these young customer with families is a all time low. the temperature is to high for long heavy pants in over 90 degree heat . Being on a latter before coming out here trying to assist customer. The unit is old and use 22 freon tried to cool your unit down your unit is blocking air flow due to years of no maintainence that is the key for proper air flow and for unit to work properly. I explain to customer he have 22 freon and it is expensive customer don't want to pay for it Everything is going to 410 in 2020. I am sad customer think that way. Customer need a new updated unit . I tried explain you the customer his unit is not going to last long. I wish Andre all the best in finding someone that can assist him further .
EXTREMELY unprofessional. Contacted him several times to schedule a job that he AGREED to do and he never showed. Upon calling him, he had countless excuses on why he couldn't fulfill the tasks. I would not recommend his services and for those who choose to, tread lightlyMay 12, 2018VerifiedAnthony H.'s reply
Never did work for Mr Fowler working with a third party to do service for someone out of town . I have to work with you contact person time and weather The contact person set to time And Mr Fowler couldn't understand that so I advise Mr. Fowler to find someone else .Well not work under those conditions .
- What should the customer know about your pricing (e.g., discounts, fees)?MY STANDARD PRICE IS 68.00 SERVICE FEE. THE SERVICE FEE IS TO TROUBLESHOOT THE UNIT TO FIND THE CAUSE OF THE DEFECT OF THE UNIT. ONCE THE DIAGNOSIC OF THE PROBLEM HAS BEEN FOUND I INFORM THE CUSTOMER WHAT IS NEEDED AND HOW MUST IT WILL BE FOR REPAIRS.
- What is your typical process for working with a new customer?FIRST AND FOREMOST COMMUNICATION IS A MUST, EITHER ON-LINE OR ON CELL PHONE OR GREETING MY CUSTOMER FACE-TO-FACE WHICH I PERFER MOSTLY. I ENJOY TALKING TO MY CUSTOMERS AND LOOKING THEM STRAIGHT IN THEIR EYES. THAT FIRST IMMPRESSION IS MOST IMPORTANT.
- What education and/or training do you have that relates to your work?ALL MY TRADE THEORY CAME WITH MY TENURE WITH THE US GOVERTMENT EXPANDING OVER 35 YEARS OF SERVICE AND SOME COLLEGE COURSES WITH TIDERWATER COMMUNITY COLLEGE AND CONTINUE COURSES AND CERTIFICATIONS AS THE REQIURMENT CHANGES.