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Baby Grand Move
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Came when scheduled and moved the piano very efficiently.Jul 20, 2018VerifiedHeroes Moving and Storage's reply
Robin, Thank you for the review, I'm glad we were able to get your piano moved for you.
I was very satisfied with Heroes Moving and Storage. They were very prompt for our appointment and was able to move my piano without any issues. I highly recommend them and will call on them again in future.Sep 29, 2018VerifiedHeroes Moving and Storage's reply
Christina, thank you for the 5 Stars, we appreciate you!
Great response on Thumbtack and to phone calls, great value, quick turnaround on both ends of the piano move. Very pleased!Jan 7, 2018VerifiedHeroes Moving and Storage's reply
Thank you Kathleen!
Great experience with these guys. They were on time and were so efficient with the move of my piano. We were very impressed and will definitely look to them again when we move in the future. Thank you!!Nov 3, 2017VerifiedHeroes Moving and Storage's reply
We really appreciate you!
Corey moved a larger than usual, 114 year old, upright piano from a neighbor's house to mine. He was responsive from the start and answered my emails and questions promptly. He arrived exactly when he said he would and took great care with the piano. He even spent time helping me figure out how to position it correctly in the room where I wanted it. I will not hesitate to use him in the future with any of my moving needs and have no doubts about recommending him to others.Jul 29, 2017VerifiedHeroes Moving and Storage's reply
Thank you for the great review Allyson! I am so happy we were able to help you move such a unique piano.
- What should the customer know about your pricing (e.g., discounts, fees)?I do have a standard pricing system for the diffent jobs I perform. Piano moves are priced by the size of the piano and if steps are involved. Houses and offices are priced by labor hours and truck fee. Junk removal is priced according to the square footage used in the truck or trailer.
- What is your typical process for working with a new customer?When working with a new client I like to either speak with them on the phone or meet in person to discuss details of the upcoming move so I can be fully prepared, for the job at hand, with the correct tools, equipment and properly sized truck. This also gives the client an opportunity to ask me any questions they may have about the move or any other services we offer.
- What education and/or training do you have that relates to your work?I was trained and worked along side a piano tuner and mover who has worked in the industry for most of his life. I try to take as many online courses as I can offered by organizations such as the American Moving & Storage Association.