Introduction: Heroes Moving & Storage is a family owned and operated local moving company that goes above and beyond the call of duty on every job. We are there for our clients through every season of their lives from the college apartment, to the 2 bedroom starter home, with the growing family in the 5 bedroom house in the suburbs, the downsizing 55+
retirement community and finally if needed into the assisted living facility.
We love and care about people and it shows in everything we do and in the unique way we run our business to ensure our clients have a simplified stress-free moving experience. We offer perks that no other mover would even consider offering. Heroes Moving & Storage has experienced a 91% growth rate over the past 3 years all the while maintaining a 5 Star review rating. We are very proud and thankful that 40% of our business is from referrals and repeat clients.
We are committed to excellence throughout every department in our business. We value our clients and we treat each of them like they are family. We knew from the beginning that we had to put a huge emphasis on technology,
processes, procedures, and people. We have meticulously created and tweaked each process and procedure to ensures that nothing slips through the cracks. Most importantly, there is no way to ensure a simplified stress-free moving experience for our clients without hiring the best people in the industry.
Our senior management staff is comprised of family with one goal and that is to be the best moving company period! Our team, staff, and movers, have integrity, which means they do the right thing, even when no one is watching. Our team knows that accidents can happen, and when they do, our people own up to their mistakes and we immediately make it right for our clients then adjust the procedure or process to ensure it doesn’t happen again.
We use the highest quality products available in the marketplace to protect the furniture and the homes from any damage during the move. We equip our crews with the most updated equipment, tools, and supplies to ensure our moves run smoothly and efficiently. We utilize a state of the art moving specific software program and CRM that enables the sales department to collect the inventories of items to be moved and/or stored and to give the most accurate estimates in the industry. Our trucks are equipped with GPS tracking and each crew has a tablet that notifies the client of their estimated arrival times, allows them to electronically sign the contract, it also tracks the labor hours for the job and finally allows our crew to take the final payment.
Our company runs like a well-oiled machine. What really sets us apart from other moving companies is that we use state-of-the-art technology to run our business efficiently, but we treat our clients and employees like family with old fashioned morals, values, and integrity.
Go above and beyond on every move. Deliver more than you promise. Show up on time. Clean up behind yourself. Keep the client informed throughout the entire moving process. Be clear in all your communications. Listen carefully to the client’s needs and respond accordingly.