Information Technology Solutions
Information Technology Solutions

Information Technology Solutions

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

Zip code

Online now

Introduction: We service major clients such as Dell, Boeing and the United States Government. We also offer discounted services for small and mid sized businesses and for homes owners. The purpose of offering services on Thumbtack is to provide you top notch services from serious professionals at affordable rates and to provide a quality service for our Neighbors you Also while I have employess Nationally who can assist you we also are supported by over 6000 contractors Nationally who can be dispatched at a moments notice to assist you as well. The best part of our services are to provide quality professional services to families or businesses that other wise would not be able to afford them and to see that smile on someones face when they finally see things coming together for them. An example would be a family that has not been able to properly set up a network so that their children can do simple things to do their homework and the smile that comes from seeing children learn
Overview

Hired 66 times

Serves Springfield, VA

Background checked

200 employees

20 years in business

Payment methods

Cash, Check, Credit card, PayPal, Zelle

Social media

Facebook

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

23 photos

  • Apartment Complex wiring

    Network Support Services

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Good 4.1

29 reviews

5
69%
4
3%
3
7%
2
7%
1
14%

Read reviews that mention:


pro avatar
Fay M.
2 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

William was very responsive, and kept me updated on his arrival time, spent a few minutes to fix the problem and even made me aware of a discount for police. Great find.

Details: DVD player

Home Theater System Repair or Service
pro avatar
Consuella M.
3 days ago
·

Hired on Thumbtack

Hired on Thumbtack

It was great working with ITS. William is very knowledgeable and answered all my questions. Unfortunately, my printer was not fixable, so William gave me good recommendations for a replacement.

Details: Desktop printer • Canon

Printer and Copier Repair
pro avatar
Carine N.
May 31, 2022
·

Hired on Thumbtack

Hired on Thumbtack

I had a positive ecperience. Outstanding customer service, very knowledgeable and profesional. They took care of my issue in a timely manner and made sure i was satisfied, I would definitely recommend this pro.

Details: Desktop printer • HP

Printer and Copier Repair
pro avatar
Rich H.
May 20, 2022
·

Hired on Thumbtack

Hired on Thumbtack

I liked that they communicated with very well and were able to quickly diagnose the problem with my printer as the printer's circuit board. They were also very accommodating to my needs.

Details: Desktop printer • HP

Information Technology Solutions's reply
Thank you
Printer and Copier Repair
pro avatar
Yvette B.
Apr 24, 2022
·

Hired on Thumbtack

Hired on Thumbtack

The technician was very friendly and helpful. Got the job done! We really appreciate his professionalism, time and effort.

Details: Desktop printer • HP

Information Technology Solutions's reply
Thank you so much
Printer and Copier Repair
Credentials
Background Check

William Mergler

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We do have a stanard pricing scale however this typically does not apply to Thumbtack customers because we are a professional company that services Fourtune 500 companies. For the private consumer our rates are typically negotiable to some degree. they will range from 60 dollars per hour to 35 dollars per hour It really depends on your particular circumstance and we try to work with all of our customers on this. Our rates professionally however just so everyone is aware of this are between 130 dollars per hour and 85 per hour. This is a discount we offer to private consumers and Thumbtack customers only

  • What is your typical process for working with a new customer?

    The typical process for working with customers really comes down to trying to make sure that we understand their issues and then getting the correct resource to resolving those issues. However it always always starts with just getting the hellos out of the way then getting the ticket created for the client and working with them to resolving that issue

  • What education and/or training do you have that relates to your work?

    Most of my training comes from on the job training, I have done everything from assisting to design and implement the entire Fiber optic back bone for Voice over IP networks at the US Department of Commerce (Washington DC) to implementing a network cutover at the Pentagon to working on Network infrastructure at the Waldorff Astoria Hotel (New York, New York) to Implementing new Voice over IP technology and power over ethernet at the Palmer House Hilton (Chicago, Illinois)

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