Rat Pack Termite & Pest Control

Herndon, VA

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About this pro

How does your business stand out?

As a small, locally owned and operated business each client gives us an opportunity to stay in business so we really value them, guarantee our work and do our best to fulfill each client's needs. Pest Control with Integrity is the Ratpack way.

What do you enjoy about the work you do?

Our job gives us an opportunity to fix the wrong doing most pest control companies have done to the clients with unfair prices and low quality treatments. Your family's health and well being is our top priority that's why our services are complete and results guaranteed. Pest Control with Integrity is the Ratpack way.

Location

Herndon, VA 20171

Years in business

4

Number of employees

10

Times hired on Thumbtack

164

Reviews

69 Reviews
  • Joanna B. Sep 21, 2017
    Pest Control Services
    Verified Review
  • Delores W. Sep 20, 2017
    Pest Control Services
    Verified Review
    Ratpack P. Sep 20, 2017

    Thank you!

  • Amy L. Aug 28, 2017
    Pest Control Services
    Verified Review
    The service provided was excellent in responsiveness, and professionalism. High recommendation to others and would use their service again if needed.
    Ratpack P. Sep 20, 2017

    Thank you!

  • Bill B. Aug 27, 2017
    Pest Control Services
    Verified Review
    Rat Pack did a phenomenal job. Quick to respond, friendly and knowledgeable staff. Fixed problem within a matter of hours. Excellent service, highly recommend this group of professionals.
    Ratpack P. Sep 20, 2017

    Thank you!

  • Thumbtack Customer Aug 22, 2017
    Updated
    Very responsive, got in touch immediately and came by to take care of a yellow jacket problem the very next day.
    Ratpack P. Aug 23, 2017

    Thank you!

  • Original
  • Nora R. Aug 19, 2017
    Bed Bug Extermination
    Verified Review
    All around no stress experience!
    Ratpack P. Aug 23, 2017

    Thank you!

  • Thumbtack Customer Aug 16, 2017
    Good experience
    Ratpack P. Aug 23, 2017

    Thank you!

  • Tim S. Aug 6, 2017
    Pest Control Services
    Verified Review
    Punctual and took care of the issue fast.
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Jhon S. Aug 3, 2017
    An amazing experience. Very professional in all aspects. Very friendly staff. I will recommend it to all my family and friends.
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Abner M. Aug 3, 2017
    It was a great experience !!they executed the job very well and very professional. Yes!! I would recommend their service.
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Edward M. Aug 3, 2017
    Great Company., this is the only one pest termite company I would recommend !!
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Victor S. Aug 3, 2017
    Very professional and neat. the tech was very knowledgeable and did a great job. Overall I was very happy with ratpack. Will definitely use again and will recommend them.
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Mauricio P. Aug 3, 2017
    I had a roach problem in my kitchen, i called on a Monday two guys showed up and sprayed my kitchen, i noticed after a couple days that the roach problem was gone, very professional and i would recommend them to my friends and family.
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Paulo M. Aug 3, 2017
    Nice experience with Rat Pack Termite & Pest Control
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Joseph F. Aug 3, 2017
    Rat Pack Pest Control provided very professional service with a great value. Definitely recommending them to anyone looking for great service!!
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Thumbtack Customer Aug 3, 2017
    Good work
    Ratpack P. Aug 7, 2017

    Thank you!!!

  • Barry M. Aug 2, 2017
    Pest Control Services
    Verified Review
    I had a horrible fruit fly infestation, they were great to work with and took care of it! If i ever have another problem, Im going to them!
    Ratpack P. Aug 3, 2017

    Thank you!!!

  • Paola G. Aug 2, 2017
    Great customer service. They did a great Job. I will definitely recommend them to my friends and family.
    Ratpack P. Aug 2, 2017

    Thank you!!!

  • Carlos R. Aug 2, 2017
    Great service!!
    Ratpack P. Aug 2, 2017

    Thank you!!!

  • John G. Aug 2, 2017
    Pest Control Services
    Verified Review
    Christian did a great job educating me about all the potential bugs/pests that were getting into my home. I called for wasp control and realized I had a carpenter ant problem and a rat problem. They fixed all of them within 24 hours.
    Ratpack P. Aug 2, 2017

    Thank you!!!

  • Jairo M. Aug 2, 2017
    The Ratpackers were one of the best companies I've dealt with recently, I order Termite inspections for my office from multiple vendors per week and so far Ratpack's service has been exceptional! You go Ratpackers...keep it up.
    Ratpack P. Aug 2, 2017

    Thank you very much!!!

  • Thumbtack Customer Jul 29, 2017
    We were very pleased with the overall service. Called to address a bat situation and they came to our house within 2 hours. We were so pleased that we cancelled our previous company immediately.
    Ratpack P. Aug 2, 2017

    Thank you so much!!!

  • Andy S. Jul 26, 2017
    Pest Control Services
    Verified Review
    Great guys. Quickly reviewed our issue and had guys there the same day to deal with it.
    Ratpack P. Jul 26, 2017

    Thank you!!!

  • Robert V. Jul 25, 2017
    Pest Control Services
    Verified Review
    Rat Pack came and took care of the problem. I would hire them again.
    Ratpack P. Jul 26, 2017

    Thank you!!!

  • Artheia L. Jul 15, 2017
    Pest Control Services
    Verified Review
    Very professional and responsive!
    Ratpack P. Jul 15, 2017

    Thank you very much!!!

  • Shanon B. Jul 7, 2017
    Pest Control Services
    Verified Review Updated
    Good quality work
    Ratpack P. Jul 13, 2017

    Thank you!

  • Verified Review
    Never got a call back.
    Ratpack P. Jul 5, 2017

    We are very happy that we were able to communicate and properly take care of your pest control needs, we truly appreciate you giving us the opportunity to serve you.

  • Peter D. Jun 20, 2017
    Pest Control Services
    Verified Review
    Rat Pack arrived on time and made special accommodations for my infant girls. I will be using them for future issues.
    Ratpack P. Jul 5, 2017

    Thank you, we really appreciate the opportunity to serve you and your family.

  • Matt S. Jun 10, 2017
    Pest Control Services
    Verified Review
    Excellent!
    Ratpack P. Jul 5, 2017

    Thank you!

  • Azad K. Jun 4, 2017
    Pest Control Services
    Verified Review
    They were good but took little longer to finish the job. Overall they did good job!
    Ratpack P. Jul 5, 2017

    Thank you very much, we are very sorry the job took a little longer and truly appreciate your input so we can strive for a better and faster service. Thank you for the opportunity to serve you.

  • Kenneth A. May 24, 2017
    Rodent and Animal Removal
    Verified Review
    Rat Pack was able to get out to my house quickly to remove a nest and install bird guards on all exterior vents. They spent a good amount of time at my residence making sure the job was done right the first time. I would definitely recommend their services!
    Ratpack P. Jul 5, 2017

    Thank you very much, our best compliment is knowing that you are satisfied.

  • Myles M. May 21, 2017
    Termite Control Services
    Verified Review
    Showed up on this me and gave us a real assessment of what was going on in our house.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Patricia T. May 15, 2017
    Rodent and Animal Removal
    Verified Review
    They are excellent. The are prompt, professional and very helpful. We have a bird nest in our vent. They were not able to remove the birds because of the location of the nest. We are waiting for the baby birds to leave, then Rat Pack will come back and finish the job. I would use them again. In fact, I am going to use them again.
    Ratpack P. Jul 5, 2017

    Thank you very much, some projects take a little bit than expected but we are glad you are satisfied with our service. We look forward to hear from you in the future.

  • Julie J. May 5, 2017
    Rodent and Animal Removal
    Verified Review
    On time, informative, professional and friendly. Great work loved that they put shoe covers without asking. Left no mess. Just wonderful.
    Ratpack P. Jul 5, 2017

    Thank you very much!

  • John C. Apr 19, 2017
    Rodent Removal
    Verified Review
    great job!!
    They have done a great job!! I haven't seen any mice since they laid traps. They even repaired some holes in my roofline where birds had come in and nested.
  • Andrew H. Apr 13, 2017
    Rodent Removal
    Verified Review
    OK
    I put in a detailed request of exactly what I wanted done, and I got back what had to be an auto response. The quote came within 2 minutes and was for $125. When I contacted the company, they explained that they would need to come out for a quote. we ended up agreeing on a price of $275 for two skunk traps to be left. When the last trap had an animal in it I called to have it removed before going out of town for 4 days. Upon my return, it was still there. I called again, was told it was an oversight and we agreed that after it was picked up, they would leave another trap set. The trap was removed, but another one was not left in its place. My inquiry as to why went unanswered. One star taken off for the misleading quote and another for not leaving another trap and not getting back to me.
    Ratpack P. Jul 5, 2017

    We are extremely sorry and working hard to learn from our mistakes, unfortunately the way this system works only allows us to submit an initial estimate based on the basic information you provide, once we have a better idea of what needs to get done we can give a better assessment hence the offer of a complimentary visit. In regards to the second trap, our technicians can assess whether further trapping needs to be done on site and in this particular case there may have been no need for a new trap but that is no excuse for the lack of better communication. Please let us know if there is anything else we can do to serve you better.

  • James A. Mar 25, 2017
    Pest Control Services
    Verified Review
    Prompt and Polite.
    Rat Pack Termite & Pest Control did an inspection and gave us useful information.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • James R. Feb 19, 2017
    Preventative Pest Measures
    Verified Review
    Mice
    Very professional and quick.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Jason A. Feb 4, 2017
    Rodent and Animal Removal
    Verified Review
    Good Service
    Our service was prompt and the two gentleman who came were extremely polite and professional. Very expensive, but necessary service.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Matt F. Nov 10, 2016
    Rodent and Animal Removal
    Verified Review
    Skunk removal- Excellent Job!
    Removed the skunk and sealed the area all within 24hours
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Katie J. Nov 3, 2016
    Bed Bug Extermination
    Verified Review
    Quick, Responsive, but Messy Service
    I was very pleased that they were able to quickly respond (same day as I called) and kill the bed bugs in the two rooms that we were dealing with. However, I was disappointed that they basically tore two rooms apart and didn't pick anything up afterward or clean up at all. There were dead bugs and disheveled furniture everywhere. Additionally, I was pressured into having a followup appointment, but it costs extra. Kind of frustrated, but the price was better than a lot of other services (I have a small apartment, I'm not paying thousands of dollars to fumagate two small rooms), and the bugs are dead, so far as I can tell, but the cleanup was a lot to deal with.
    Ratpack P. Jul 5, 2017

    We are very sorry that you weren't fully satisfied with our service. Bedbugs can be very resilient and in order to proper exterminate them even the tiniest area has to be treated hence the mess, we truly apologize for the mess left behind. Also due to their reproductive cycle multiple treatments are highly recommended. We are glad to hear that the bugs were exterminated, Feel free to contact us if you have further issues. we sincerely appreciate the opportunity to serve you.

  • Adam R. Oct 11, 2016
    Rodent and Animal Removal
    Verified Review
    Would use again
    Very responsive and quick to service. No complaints.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Jessica J. Sep 24, 2016
    Rodent Removal
    Verified Review
    Easy to schedule, professional service
    Jairo came and inspected both inside and out of the house. He was able to perform the first treatment and schedule the 2 week follow up as well. He was pleasant and professional and explained the services/treatments.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Randy P. Aug 25, 2016
    Bed Bug Extermination
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else.

  • Henry S. Jul 19, 2016
    Cockroach Extermination
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this summer.

  • Sean Q. Jul 18, 2016
    Pest Control Services
    Verified Review
    Jairo replied quickly and gave me the service I needed immediately. He was fantastic!
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season.

  • Rikisha S. Jun 19, 2016
    Bed Bug Extermination
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else.

  • Tanina L. Jun 17, 2016
    Pest Control Services
    Verified Review
    They arrived on time and did a thorough and professional job. I would definitely recommend them.
    Ratpack P. Jul 5, 2017

    Thank you, the best compliment we can receive are your referrals, we are ready to help them!

  • Dana C. May 26, 2016
    Rodent and Animal Removal
    Verified Review
    The team was prompt and professional. I will use them again for future needs!
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season.

  • Kathryn S. May 3, 2016
    Termite and Pest Inspection
    Verified Review
    Very timely and prifessional
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else.

  • Lisa M. May 3, 2016
    Pest Control Services
    Verified Review
    They were responsive and provided a solution that met my pest needs the same day.
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else.

  • Hannah S. Apr 23, 2016
    Pest Control Services
    Verified Review
    They came out the next day and completely took care of my carpenter bee problem. Thank you!!
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this year.

  • John W. Apr 12, 2016
    Rodent and Animal Removal
    Verified Review
    Rat Pack came out that day (on a busy Saturday), Assessed the house. Came back the following Monday. Haven't heard those pests at all. Thanks guys!
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season

  • Justin J. Apr 1, 2016
    Pest Control Services
    Verified Review
    Christian came out to give my estimate, was very knowledgeable and friendly. We worked out a plan for the summer that fit my needs and he worked with me on the price. I highly recommend these guys.
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season.

  • Betsy A. Mar 9, 2016
    Rodent and Animal Removal
    Verified Review
    Jairo was wonderful. He was careful, thorough, and reassuring. And, most important, he was able to get rid of the squirrel/s from my attic. Thank you!
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season.

  • Glenn D. Jan 30, 2016
    Bed Bug Extermination
    Verified Review
    Mild bed bug infestation. Company rep was very thorough, patient, and professional. I would hire them again.
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else.

  • Josh M. Jan 7, 2016
    Pest Control Services
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you, please let us know if we can help with anything else this season.

  • Caroline C. Oct 18, 2015
    Rodent and Animal Removal
    Verified Review
    Rat Pack was very responsive to our needs and went the extra mile to rid our attic of squirrels. We would highly recommend them.
    Ratpack P. Jul 5, 2017

    Thank you, it's been a while but please let us know if we can help with anything else.

  • Ed S. Oct 12, 2015
    Rodent and Animal Removal
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you, it's been a long time but please let us know if we can help with anything else.

  • Maurice T. Sep 28, 2015
    Pest Control Services
    Verified Review
    I am so grateful that I hire Rat Pack, and I couldn't be happier. The team was prompt, courteous, knowledgeable, and fast! After doing the inspection he was willing to do the first treatment immediately. I highly recommend to fulfill any of your animal control needs!. My issue was that for the last couple weeks I am having a lot of noise in the sub-floor, and they were able to find the holes where the rats/mices were coming true. Well done. I will highly recommend those guys again.
    Ratpack P. Jul 5, 2017

    Thank you, it's been a while but please let us know if we can help with anything else.

  • George R. Sep 9, 2015
    Bed Bug Extermination
    Verified Review
    I would recommend your service to others.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Jan M. Aug 24, 2015
    Pest Control Services
    Verified Review
    RatPack gave me a timeframe and an updated earlier appointment to treat for ants, for which I was grateful. Their Thumbtack estimate bore no resemblance to the end price ($65 v $295). They worked efficiently and explained what they did. One issue is that they sprayed the chemical all over my windows, which will now need substantial cleaning. It appears (several hours later) to taken care of the problem.
    Ratpack P. Jul 5, 2017

    Thank you! Sorry about the windows, it's been a while but please let us know if we can help with anything else.

  • Tiara H. Aug 24, 2015
    Pest Control Services
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Nancy J. Aug 20, 2015
    Pest Control Services
    Verified Review
    The guys came out and did a complete assessment. They have been responsive, professional and friendly. I am very pleased with the treatments and will definitely recommend their services to my friends and neighbors!
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Nivedita J. Aug 19, 2015
    Bed Bug Extermination
    Verified Review
    They responded promptly and offered their services in a very professional manner explaining the problem they found at length and suggested very genuine solutions well in budget. They sounded very honest.
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • DALE B. Aug 11, 2015
    Pest Control Services
    Verified Review
    Had problem with skunks. They were prompt and very good at addressing and correcting the issue. They really took good care of us. Thank you.
    Ratpack P. Jul 5, 2017

    Thank you, it's been a while but please let us know if we can help with anything else this season.

  • Jonathan S. Aug 7, 2015
    Pest Control Services
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you!!!

  • Andrew Z. Aug 4, 2015
    Pest Control Services
    Verified Review
    Excellent work guys, very professional, would recommend their services to anyone.
    Ratpack P. Jul 5, 2017

    Thank you, it's been a while but please let us know if we can help with anything else.

  • Taja C. Jul 25, 2015
    Pest Control Services
    Verified Review
    Our new house did not have a lawn well kept by previous tenants. Christian and another individual (forget the name sorry) did a thorough inspection and showed me the different types of insects that my home had. From spiders, types of ants and the wasps that made their way to the home. They even came out on the same day since they just finished up a job nearby and were able to do my house right after the free estimate! They have a great warranty so if I notice anything they'll come out and investigate and spray as needed. Thanks guys, fast, efficient and knowledgeable! TLC
    Ratpack P. Jul 5, 2017

    Thank you, it's been a while but please let us know if we can help with anything else.

  • Shivangi V. Jul 19, 2015
    Pest Control Services
    Verified Review
    Ratpack P. Jul 5, 2017

    Thank you!!!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We start with a 57 point inspection of your home, then give you a report of possible causes and pest points of entry and finally present a customized treatment to guarantee results. All our work is backed by the Ratpack Guarantee.
What education and/or training do you have that relates to your work?
We make sure our technicians are always up to date with new chemicals and techniques, every other month we have different classes and field training experts come out and train us. Also the VA & MD Dept. of Agriculture requires multiple amount of classroom training to renew our licenses yearly. We take pride in having a knowledgeable staff offering nothing but the best and most efficient solutions to solve our client's problems.
How did you get started doing this type of work?
After working over 10 yrs in the field as a technician and sales rep, due to the unfair billing practices and low quality treatments offered to clients we decided to start our own business with exactly the opposite in mind, offer nothing but the best service and treatments available at fair prices. Your family's health and well being is our top priority that's why our services are complete and results guaranteed, it's the Ratpack way!!!
What types of customers have you worked with?
Complementary 57 point home inspections, termite prevention treatment, rodent exclusion, bed bug treatments, general pest control/prevention treatments, infested and infected insulation replacement, Wood Destroying Insect Inspections for real estate agents & lending institutions.
Describe a recent project you are fond of. How long did it take?
Our client, single mother of two young children, had issues with bed bugs that apparently came home with them from their recent trip to the beach. After multiple outrageous quotes from several companies (one of them my past employer) and frustrated that she couldn't afford such costly treatments we were able to work with her and her budget. I still remember her kid's big smiles when we went back for our follow up inspection to make sure our treatment and techniques had effectively exterminated such pesky and disease propagating pest.
What advice would you give a customer looking to hire a provider in your area of work?
We would advise to always do your homework when looking for pest control services, ask as many questions as possible and go with the company that best feels and can accomplish what you want.
What questions should customers think through before talking to professionals about their project?
Although our services may be seen as an unneeded expense to some people, we believe that our health and well being has no price and by preventing pest from propagating diseases we strive each day to do so.