We hired Kay to do a deeper cleaning - including baseboards, inside windows/sills, etc. I really liked Kay and the additional person she brought to clean my elderly parent's house. They were very polite and worked non-stop for 7 hours. We uncluttered the surface areas of the rooms before they got there so they could work more efficiently, but the house is still almost 3,800 sq. feet, so it was not a small job. In addition, the upstairs air conditioning when out the night before. I communicated that to her and she said it was not a problem. It was in the 80's on the second floor and they still cleaned it. She was very open and transparent in that she asked that I do a walk-through when they finished, to make sure it was cleaned to my liking and that nothing was overlooked. A small bathroom was missed, but I overlooked it in my walk-through and have missed that little bathroom in the past when I've cleaned my parent's house - so I'm not holding that one against her. Had I looked, I am confident she would have been quick to acknowledge the oversight and cleaned it. I would highly recommend her. She is a hard worker and takes pride in her work.