Atlantic Coast Contractors

4.9
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(154)
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154 reviews
5
95%
4
1%
3
1%
2
1%
1
2%
Customers rated this pro highly for punctuality, value, and responsiveness.
  • Carrie D.

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    Worked with him before, best price hands down. Great manners and on time!

    Feb 14, 2018Verified
  • Kaitlyn G.

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    John Callahan agreed to remove and haul away old duct work and install new duct work. He also agreed to repair electrical problems that were preventing one of two HVAC systems from working. We approved an additional cost of $800 on top of the original estimate to bring the electrical circuits up to code. Half our house is now without electricity, one of our two HVAC units is not working at all, and the old duct work that was pulled out from under our house is still in our yard, after we paid the amount due to Atlantic Coast Contractors in full.

      Feb 3, 2018Verified
      John C.'s reply

      This is absolutely not true. First of all I only contracted to do the ductwork in the crawlspace. I never contracted to “bring the electrical plugs up to code” while I was at the home I noticed a couple of things that were terribly wrong from work done by shabby contractors who “flipped” the house them. At that point I called them because they were out of town and told him about some things that needed to be done if they wanted me to do them I would do them for a very good price while I was already there. On the back of their original contract I listed multiple things that would’ve cost well over $1200 and I only charged him $800 extra. Mr. Griffin also told me on the phone not to worry about the small amount of ductwork that I had left there after already taking two loads to the dump. He said he’ll truck and he will take care of it. I also went back multiple times to let them know if they have water at your house because it had been frigid freezing temperatures while they were out of town and they were not coming back apparently until their water was back on. So I went out of my way to check for them and no extra trip charges were applied. Also while waiting at their house with Mr. Griffin for Mrs. Griffin to return with my final payment I went through multiple electrical outlets in an effort to help them diagnose the problem for no charge with him because they weren’t working when I first arrived to start to work. Mr. and Mrs. Griffin told me that they had issues with the electrical not working and I did not have a lighting in some areas of the house that I needed to work. They also told me that they wanted to sue The home inspector but there lawyer told him they were all ages around $600 because this is the amount they paid for the home inspection so it is my opinion that they are just looking for somebody else to get it right and not have to pay. This is terribly disappointing to me because as anyone that reads my profile and see that I have maintained super high profile and top pro status and because of one terrible review for something That is not my fault could possibly lower me into not being able to qualify for top pro status. Having said that, I think any reasonable person will notice this and understand that this is just one bad apple trying to get something for nothing. By comparing this with you to all of the rest of my reviews I’m sure there a new prospective customer would understand that my company strives for excellence and my customers are happy.My original cost estimate to do all of the ductwork was half of the price as the competitors. Also wrapped a blanket of insulation around the hot water what was installed in the closet that was not insulated to the outside environment while I was there and did not charge them for that at all. There are multiple little things I did while I was there just to help them. Like I went up into the attic and cleaned the coils in the upstairs system’s unit because they were absolutely no filters in the system and the coil’s were clogged up. Again did not charge them at all for that. I cannot understand why this couple contacted me for the first time about how happy they are while I was on my onesie your vacation time to relax and threatening to sue me.

    About this pro

    All work conforms to local and state code compliance. All work personally sold and inspected by John Callahan owner of company. All technicians are professional and clean up all debris after installation A happy customer who will refer me to others and not hesitate to buy from me again in the future.

    Years in business

    32

    Times hired on Thumbtack

    192

    Number of employees

    5

    Background check

    Completed
    Show more

    Photos and Videos

    38 photos

      Q & A

      • What should the customer know about your pricing (e.g., discounts, fees)?
        Not complicated at all. I view the job, I offer choices and options to the customer and price it right on the spot.The estimate is free, there's no obligation or pressure. In other words I do not have "commission breath".
      • What education and/or training do you have that relates to your work?
        Yes. I go to all the classes provided by the suppliers and manufacturers like carrier Mitsubishi etc. Also this is required every 2years to keep and maintain my Va State licenses.
      • How did you get started doing this type of work?
        Started in 1984,My best friend from high school's father owned a local heating and air-conditioning company and I worked for him during the summer installing ductwork as a helper. After I got home from the army he offered me a full-time position as an installer.

      Business hours

      Eastern Time Zone
      SundayClosed
      Monday8:00 a.m. to 7:00 p.m.
      Tuesday8:00 a.m. to 7:00 p.m.
      Wednesday8:00 a.m. to 7:00 p.m.
      Thursday8:00 a.m. to 7:00 p.m.
      Friday8:00 a.m. to 7:00 p.m.
      Saturday8:00 a.m. to 7:00 p.m.
      Coverage Area for Atlantic Coast Contractors is about 45+ miles of Newport News, VA.