Went on thumbtack about 10 A.M. Got in contact with Earl online and set up an appointment for Wed., June 20, 1:30 P.M. Contacted Earl via phone, we set up an appointment for today, Monday, June 18, between 3-4 P.M. Earl said he would call me when he was En Route. Earl called me at 3:20 P.M. and said he would be at my house in five minutes. Earl was passing by my house in two minutes. Earl gave me his business cards (I like that stuff!), and we went to work. I told Earl what the problem was and what I had tried to alleviate the problem. Earl started to reboot everything, and one cord that I was not aware of that had to be rebooted, he took care of. There was some practice prints, then we printed something off my computer. Everything worked! I like that Earl can come to your house, and he was on time, and his fees were reasonable. Very good job by Earl. I was very pleased.