|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
Apple Product Support
About this pro
Great ClassOct 25, 2017Verified
Adam was prompt, personable and very knowledgable. He set up our new Apple MacBook, iPad and Apple TV and got us rolling. Also was helpful with options for our old equipment. Followed up the next day to see that everything was ok. Anything Apple, he is the guy you need to call.Aug 20, 2015Verified
Photos and Videos
- What is your typical process for working with a new customer?Many of our new customers come to us in crisis mode. Our Mac computers and iDevices have become such an integral part of our lives that when they are not functioning as they should, we lose a large portion of our productivity ability to get things done. My first priority when new customers inquire about our services is to ensure that they've found the right solution for their problem. Even if our service is not the ultimate answer for the problem, I want to be able to at least encourage everyone that I speak to and point them in the right direction. Our next priority is to listen. I cannot offer the best solution without REALLY listening to the concerns that each customer has. If you are considering where to bring your Apple product for service or repair I can guarantee that there is no other shop out there that will hear your concerns and listen to them like we will. Only after I am aware of the problems, can we then begin to offer a helpful solution. The most important thing that we do is not just helping our customers feel better, but to provide a real working solution to get their products running in the best possible condition. We want to provide incredible value to everyone who puts their trust in us and this is the best way: to provide undeniable results to every customer.
- What types of customers have you worked with?We offer remote or in-home tech support and training on all Apple products. We can get all your Apple devices working in tip-top shape. Then, we can train you how to use your new gadget and get the most out of it. You can have all the benefits of One-to-One training in your own home, away from the crowds, noise and pressure of the Apple Retail Store.
- What advice would you give a customer looking to hire a provider in your area of work?Find someone who is knowledgable about your need and treats you right. You ought to have a sense of trust about anyone that you hire for service on your Mac.