FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company uses xactimate pricing, which is the same structure we offer to the insurance companies. This means that even if your project is not covered by insurance, you will not be charged more than the insurance companies.
- What is your typical process for working with a new customer?
We respond rapidly by phone offering suggestions for immediate aid, and thoroughly explain our processes. We then proceed to dispatch an emergency service tech to arrive within 2 hours.
- What education and/or training do you have that relates to your work?
NOVA FMS carries a current IICRC, HMR and MICRO certification. These are rigorous courses and ensure that our emergency crews are always equipped and ready to handle mold and wader damage, and other emergencies.