It’s free with no obligation to hire
Hired 18 times
19 years in business
Cash, Check, Zelle
Top Pro status
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Jul - Dec
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This piano had not been tuned in over 10 years, and it now sounds even better than it did when new! Claire took time to learn about the instrument before she began her work. She was a consummate professional and also showed me abundant kindness and consideration. I will definitely call her again. I give Claire Saldana my highest recommendation. As an pianist with two music degrees, I certainly know an excellent tuning when I hear it.Jul 31, 2018VerifiedClaire Saldana's reply
Thank you Marsha! I’m so glad you are enjoying the piano. Best wishes to you and your family. It was a pleasure meeting you!
Claire was wonderful. She arrived on time and was very kind and respectful. She is very knowledgeable about what she was doing and pianos in general. It is very clear that Claire really loves what she does. She took the time to show my daughter what she was doing and how things worked on her piano. We will most definitely be using Claire regularly and will recommend her highly.Nov 19, 2017VerifiedClaire Saldana's reply
Thank you Leslie! Happy Holidays!
Claire did an excellent job tuning our piano. It had been tuned since 1987 and somehow she got it back to where it used to be.Feb 14, 2018Verified
Claire was a delight to work with. We spoke on the phone beforehand, so she knew exactly what our situation was. Our piano had not been tuned in a very long time. Claire talked us through the process and let us know other services our piano needed and the most economical way to get them done. We would highly recommend her!Jan 7, 2018
Wonderful service. Taught me so much about my piano and how to care for it. Highly recommend.May 28, 2018VerifiedClaire Saldana's reply
Thank you Meg! It was a pleasure.
- What should the customer know about your pricing (e.g., discounts, fees)?I charge $195 for a basic service. This includes a routine tuning for a piano that is between A438 and A442. To put it simply, that is a measurement for the tightness of the strings, or the pitch of the piano. The piano is built to be played at A440. This means other instruments can be played together with the piano without clashing. A piano sounds it's best when kept near A440. I also include 15 minutes of extra service for free with my tuning fee. There is always something extra I can do.
- What is your typical process for working with a new customer?When a new customer reaches out to me I am thrilled. I ask if they prefer mornings or afternoons. I do offer a random evening or Saturday service if those are the only options available to my client. I usually give an hour window for arrival. I ask for their name, address and cell phone #, and put them in my book. When I am on my way I text with my ETA. When I arrive, I inspect the piano and get to know my client. Everyone has different playing needs and budgets. Every piano has different needs as well. I let the client know before doing the work if I notice anything that will need more attention than a routine tuning. Everything is optional. I always offer a quarter hour of extra service for free, and actively search for ways I can better the playing experience. Upon completion I prefer to be paid with Zelle, cash or check on that order. We usually pick a date for the next piano service. Six months is generally recommended. I record the next appointment in my calendar. I call or text with a reminder one to two weeks before the following appointment.
- What education and/or training do you have that relates to your work?I was raised by, and apprenticed with David Sapp, a well regarded piano Technician in the D.C. area. Servicing pianos is like mother's milk to me. I used to fall asleep to the sound of my piano being tuned. Piano service was often the topic of conversation around our dinner table. My Father took me to Piano Technicians Guild meetings and socials from a young age. I tuned my first piano at the age of 16. Seventeen years ago, while in art school, I got my first job at The Piano Company in Leesburg, Va. as a piano Tuner. I later worked at Richmond Piano, where I was taught to regulate and sell pianos. I moved to NJ and worked at various piano stores and workshops there. I was an assistant to Niel Kusherman in West Chester County, NY, and learned The nuances of in home piano service. Later I assisted and learned from Bob Dowling as an assistant at Kean University and William Patterson University in Central and Northern NJ. I was trained in Cabinet Repair and Finish Touch up by Ruth Webb at Allied Piano. I worked as a finish touch- up artist, while simultaneously building my own in home piano service clientele. I often returned to VA to assist my Father in his busy seasons. I serviced pianos at Wolf Trap, The United States Marine Band, various churches, George Mason University, for Condoleza Rice, and even in The White House. I recently moved back to Va with my husband and four children. I am enjoying this profession immensely, and am rebuilding my business here. My colleagues at the Piano Technicians Guild are a great support and source of continuing education for me. I work with Ashley Turner, as her assistant. I am the lead technician at Orpheus Piano in Falls Church, and I am a concert piano technician at the Hylton Performing Arts Center. I LOVE servicing pianos in homes. It is my favorite place to be.