Photos and Videos
Plumbing Pipe Repair
Justin was responsive, respectful and effective in diagnosing and solving our issue quickly. Hopefully we won’t have more plumbing problems but will call on him if we do.Aug 30, 2019VerifiedWild Water Plumbing's reply
Thank you sir for the review! It was a pleasure to meet and work for you. I look forward to working with you in the future if you need me!
Plumbing Pipe Repair
Highly recommend Wild Water Plumbing! Their customer-centric attitude was apparent throughout each phase of the process and I never felt as though my best interests were neglected. Will continue to work with them for all of my plumbing needs.Sep 19, 2019VerifiedWild Water Plumbing's reply
Thank you Jeremiah, it was a pleasure meeting you and taking care of your issues and I’m glad that we met your expectations! I look forward to working with you again in the future.
Plumbing Pipe Repair
After a few other Thumbtack projects that had no responses, I was losing hope for the platform. I was pleasantly surprised when Wild Water Plumbing had such a quick response. Moreover, we were able to schedule the job quickly even as my own schedule became tighter. After a quick phone call, we had a site visit the very next morning. I got some great advice on a part, and without Wild Water's input, I would have ordered the incorrect part. Then we had another setback when one part I had ordered arrived broken. Unfortunately, I had not opened the box, so W.W. had already come out to the house and discovered this. I felt terrible that there had been a wasted trip, but W.W. was extremely gracious and understanding. I know the rescheduling was not ideal for any business, so I was particularly appreciative with the attitude and commitment. Although my job was not a MAJOR plumbing job, I was treated as if it was the most important job. I know there will almost certainly be more work in the future, and I would not hesitate to call Wild Water again and recommend this business to my neighbors and friends. Thank you!Sep 5, 2019VerifiedWild Water Plumbing's reply
Wow! Thank you for that great review! I’m glad we were able to take care of all your needs beyond your expectations! It was a pleasure working with you through the process and I look forward to working with you again in the future!
Water Heater Installation or Replacement
While ultimately I went with another option, he was polite and professional. I would consider using Wild Water Plumbing on other projects.Oct 26, 2019VerifiedWild Water Plumbing's reply
Thank you sir for the great review. I hope to one day provide you with our great service.
Water Heater Repair or Maintenance
Justin was very friendly and extremely knowledgeable with the issue we had with our hot water heater. He came out to assess the problem, went directly to get a replacement part, and was finished before we even knew it! We are very satisfied with the level of service and impressed with the great professionalism he exhibits. We will hire him for all of our future plumbing needs.Sep 21, 2019VerifiedWild Water Plumbing's reply
Thank you Eric, it was a pleasure meeting you and taking care of your issues and I’m glad that we met your expectations! I look forward to working with you again in the future.
License Type: Plumber – Master (VA)
- What should the customer know about your pricing (e.g., discounts, fees)?I am a flat rate company, meaning we charge a flat rate per task or job. I don't charge a fee to come out and I give free estimates. I don't like to give estimates with out coming out and seeing the issue because every house and situation is different. I do that so I am giving the best price and service that I can to each individual customer. Also with that, I try and give several options or solutions to the issue, which can't always be done over the phone or message. It makes for a better relationship.
- What is your typical process for working with a new customer?First if what is being asked isn’t clear then I’ll ask a few questions and then try and find a good time for me to come out and take a look at the issue. Then I’ll get the customers address and phone number, so I can put them on my schedule. I don’t like to give estimates before coming out and looking at the issue because there are a lot of variables that can change the price, and to be fair to the customer and myself I come and estimate the job for free and typically do the job the same day. And hopefully build a great working relationship with that customer for life.
- What education and/or training do you have that relates to your work?I am a licensed Master Plumber with 11yrs in the field experience in all types of plumbing.