FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Nothing complicated. $80 diagnosis fee. No markup on parts and $70 an hour for labor and travel.
- What is your typical process for working with a new customer?
Be cordial. Be interested. Solve their problem.
- What education and/or training do you have that relates to your work?
I always have to take training and read up on new technical data when it comes to the latest tech.