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Roof Installation or Replacement
I didn't hire this company for a roof replacement because their sales rep was incredibly condescending and inconsiderate. Though their products look good, I was uncomfortable moving forward because of this. Curt was 30 minutes late and I didn't get notification until he showed up at my door. When he was talking to me he continued to smack his gum and spit all over while he talked. He was very loud and continued to talk down the competition a lot based on assumptions in a very egotistical way. He slammed his metal clipboard on my really nice polished wood table and left a scratch as well as dragged the chair out heavily and left scratches in my floor. Overall I had a very poor experience with just the sales rep and will not choose this company if that's a representation of the type of work they do.Oct 15, 2018VerifiedGutter & Roof Solutions NW's reply
Kymberlee, I sincerely apologize for the negative experience you had with us. I'm sure Curt didn't intend to be rude. I'll discuss this review with him to prevent any issues in the future. If you are still looking for a company for your project, please contact me and I can set you up with another sales person. Thank you, Tracy - 253.737.5062 x4
We are very pleased with the quality products, installation and service from Gutter & Roof Solutions NW. Our home needed a new roof, some repair work and a new gutter system. We had received estimates from two other companies, and chose Gutter & Roof Solutions, because of the quality products and service. They identified issues with our roof that other companies failed to notice, and suggested products that best suited our homes need. The crews are very professional, knowledgeable and skilled. We are very happy with the results, and highly recommend their services.Apr 12, 2019Review from GoogleGutter & Roof Solutions NW's reply
Valerie, Thank you for the wonderful comments! The crews take pride in their work and are glad when customers take the time to notice.
Thorough job, nice clean up, pleasant and knowledgeable installers, looks great! Im very satisfied with the product and the installation. Matt and Joe were very pleasant and professional.Mar 27, 2019Review from GoogleGutter & Roof Solutions NW's reply
Barbara, we're happy you're happy! Thank you for taking time to give us feedback. I'll pass along to the crew that their work is appreciated - thank you again!
Installers were fantastic to work with, there level of detail and professionalism was top notch. The finished product is absolutely beautiful. Great company, great product. Thanks!Mar 30, 2019Review from GoogleGutter & Roof Solutions NW's reply
Tom, Thank you for the great review - the crews word hard and take pride in their work. We appreciate the time it takes to write the review - thanks again!
To Whom It May Concern I Cassandra Williams had gutters installed by Matt & Joe gutter installers they did a wonderful job they were courteous and very professional I highly recommend them and would have no reserves in referring them to any friends or associates that inquire about their work they are definitely an asset to Roof & Gutters Solution Company Thank You for allowing them to enhance my property Cassandra WilliamsMar 14, 2019Review from GoogleGutter & Roof Solutions NW's reply
Thank you so much for the great review! Our crews work hard to make sure our customer are happy with the end result. We appreciate you taking the time to give us feedback. Thanks again!
License Type: Construction Contractor (WA)
Gutter & Roof Solutions NW verified
- What should the customer know about your pricing (e.g., discounts, fees)?Each project has its own unique set of problems requiring its own unique solution. We price each job by what must be done on each project and the type of warranty the client would like. We must do a full inspection so we can give you the most accurate estimate possible and we will leave you with a written proposal so you know exactly what your project will cost you.
- What is your typical process for working with a new customer?We call to schedule an appointment that works with the client's schedule for an estimator to do an inspection of the current roof and gutters. They will leave a report with suggestions to solve the roof or gutter issues. They would show you your options for roofing materials, warranties, the complete process to install a new roof or gutter system, and then get them on our schedule for installation.
- What education and/or training do you have that relates to your work?We are a GAF Master Elite Roofer and our crews have passed the Pro Field Guide written and roof top test. Our crews are factory certified for the multiple different roofing systems. These include GAF, IB Roofing Systems, WeatherBond, TPO, PVC, Nu Ray Metal Roof, Standing Seam Metal, etc.