Gutter & Roof Solutions NW
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Feels so good to have new gutter system in place!Matt & Joe worked SO hard to make sure everything was done right with our rather complex project. They were professional, courteous, and very competent. They took time to explain how things were being done and why. The job took longer than expected - especially with a significant delay due to the SNOW! - but they didn't complain. They were always cheerful. They even took a moment to replace a WAY-up-high burned out exterior bulb, which I could never reach. (By the way, they really liked the hot coffee, fruit, and pastries we set out each day!)We actually had them do TWO projects: one at our home, and the other at our cabin. We appreciated the care that salesman Curt took to make sure the right colors were selected, and to rectify an issue that arose during our negotiations. Kudos to the owner of the company for excellent customer service and fair resolution of our unique issue. Thank-you! It was fascinating to see the product being formed - right in the truck on a giant machine. This unique process allows them to be onsite, measure perfectly, then create each length without seams. I was very impressed. The new gutters look terrific. And they were happy to provide a section of the Valor guard for me to use as a Show & Tell to our friends. Nice!We are eagerly looking forward to the next big rain so we can see our cool new Valor system in action! We are confident that it will work well & that we've chosen a company that boldly stands behind their product and service. Shout-out to the gals in the office, who were really good with coordinating through all the weather challenges!*The only thing I'll warn about is this...although our installers used a metal detector to help them clean up the job-site, I did find an assortment of tiny debris scattered here & there - which is quite understandable when you see how it all works. Be sure to take time to scour your area for stray metal scraps (they can fly far) and screws - especially if you have a pet, which I do. Your pet and your car-tires will thank-you, as will the eventual bare feet of summer!!Feb 24, 2019Review from GoogleGutter & Roof Solutions NW's reply
Karen, you are welcome! Thank you for taking the time to let us know how we did. We appreciate it and I'm sure the crew appreciated the treats you provided! We do as much as humanly possible to make sure our customers are satisfied, and we certainly appreciate the time you take to write a comprehensive review. Thanks again!
Roof Installation or Replacement
I didn't hire this company for a roof replacement because their sales rep was incredibly condescending and inconsiderate. Though their products look good, I was uncomfortable moving forward because of this. Curt was 30 minutes late and I didn't get notification until he showed up at my door. When he was talking to me he continued to smack his gum and spit all over while he talked. He was very loud and continued to talk down the competition a lot based on assumptions in a very egotistical way. He slammed his metal clipboard on my really nice polished wood table and left a scratch as well as dragged the chair out heavily and left scratches in my floor. Overall I had a very poor experience with just the sales rep and will not choose this company if that's a representation of the type of work they do.Oct 15, 2018VerifiedGutter & Roof Solutions NW's reply
Kymberlee, I sincerely apologize for the negative experience you had with us. I'm sure Curt didn't intend to be rude. I'll discuss this review with him to prevent any issues in the future. If you are still looking for a company for your project, please contact me and I can set you up with another sales person. Thank you, Tracy - 253.737.5062 x4
We are very pleased with the quality products, installation and service from Gutter & Roof Solutions NW. Our home needed a new roof, some repair work and a new gutter system. We had received estimates from two other companies, and chose Gutter & Roof Solutions, because of the quality products and service. They identified issues with our roof that other companies failed to notice, and suggested products that best suited our homes need. The crews are very professional, knowledgeable and skilled. We are very happy with the results, and highly recommend their services.Apr 12, 2019Review from GoogleGutter & Roof Solutions NW's reply
Valerie, Thank you for the wonderful comments! The crews take pride in their work and are glad when customers take the time to notice.
Thorough job, nice clean up, pleasant and knowledgeable installers, looks great! Im very satisfied with the product and the installation. Matt and Joe were very pleasant and professional.Mar 27, 2019Review from GoogleGutter & Roof Solutions NW's reply
Barbara, we're happy you're happy! Thank you for taking time to give us feedback. I'll pass along to the crew that their work is appreciated - thank you again!
Installers were fantastic to work with, there level of detail and professionalism was top notch. The finished product is absolutely beautiful. Great company, great product. Thanks!Mar 30, 2019Review from GoogleGutter & Roof Solutions NW's reply
Tom, Thank you for the great review - the crews word hard and take pride in their work. We appreciate the time it takes to write the review - thanks again!
License Type: Construction Contractor (WA)
Gutter & Roof Solutions NW verified
- What should the customer know about your pricing (e.g., discounts, fees)?Each project has its own unique set of problems requiring its own unique solution. We price each job by what must be done on each project and the type of warranty the client would like. We must do a full inspection so we can give you the most accurate estimate possible and we will leave you with a written proposal so you know exactly what your project will cost you.
- What is your typical process for working with a new customer?We call to schedule an appointment that works with the client's schedule for an estimator to do an inspection of the current roof and gutters. They will leave a report with suggestions to solve the roof or gutter issues. They would show you your options for roofing materials, warranties, the complete process to install a new roof or gutter system, and then get them on our schedule for installation.
- What education and/or training do you have that relates to your work?We are a GAF Master Elite Roofer and our crews have passed the Pro Field Guide written and roof top test. Our crews are factory certified for the multiple different roofing systems. These include GAF, IB Roofing Systems, WeatherBond, TPO, PVC, Nu Ray Metal Roof, Standing Seam Metal, etc.