Let me start by saying that I have anxiety when it comes to talking on the phone, Ron was kind enough upon my request to communicate via text messages. He quickly scheduled an appt for us within a few days(based on my availability). When he was enroute he messaged me as well, and arrived on time. Him and his employee were very courteous when they arrived and introduced themselves(they were kind as well to thank me for my service as a military personnel). Immediately they noticed that there was a barrier from them reaching one of the ducts(due to shotty work from previous owner) so they quickly pulled out tools and neatly cut open an access area(of course after asking my permission and answering all of my questions). They explained the whole process to my husband and I and exactly what they were gonna do, etc. We were not left in the dark about anything and they worked diligently while being friendly to my kiddos and pets as well. Not only did they clean the ducts, but they also they cleaned the return blower, furnance, and also resanitized the whole system and my dryer vent for free! They completed the job thoroughly without leaving a spec of dust in our house! They also measured our vent filter upstairs and noticed that was very dirty and cumbersome to take out. They took measurements and ordered us a metal replacement that never needs to be replaced just has to be washed, which was super! Just like K&N filters for my car :)!! The only hiccup that occurred was that yesterday we finally decided to turn on the a/c and it wouldn't turn on. I first contacted Ron, and he talked me through the steps of resetting the breakers and the furnace. Once that didn't work, he gave me contacts(and contacted him himself) for an A/C professional. We got a hold of that individual very quickly(within a few minutes) and after Face timing with him to show him our situation, he saw us the next morning(it was about 1900 when we figured out the A/C was not working). It turned out that a wire just got nudged(in their defense though whoever installed our A/C unit did a horrible job so it was just chaos to begin with), so Jay(the A/C guy) fixed it, told us what happened, and also talked to Ron to tell him what happened. Ron immediately sent him a payment, and messaged me to let me know that he talked to Jay and the problem was resolved and he was completely apologetic about it especially being the first time that had ever happened. My husband and I were very happy with the services Ron provided, and especially for the fact that Ron apologized for the wire and paid the A/C person for it without being defensive or trying to make us pay for it! Ron has definitely kept to his word, and took care of us throughout the whole thing. Not only that, but he actually use other businesses that seem very knowledgeable and trustworthy. We will definitely stay with Best Air Duct Cleaning and would refer family and friends to them. Thank you again Ron!!!