About this pro
13 years in business
6 hires on Thumbtack
Excellent customer service. Very professional and very courteous. Kevin, the technician from Puroclean, always called when they were delayed. More importantly, they cleaned up the area after their work.Aug 8, 2016Verified
Tidy and complete, PuroClean left me a happy customer.Apr 22, 2015Verified
My experience with Neal Hayden has been "outstanding" He has been very easy to work with and reliable. I hope to continue my close relationship with him in the futureNov 26, 2014
When I purchased my home recently there was an very strong tobacco odor. The previous owner was such a heavy smoker that I got a $2500. credit for new carpeting. The odor after that was still very strong, but Neal and his crew came in, did their thing, and the odor was gone. Super job!Nov 25, 2014
Professional service that was accomplished in a cost effective manner. His attention to detail was remarkable. Our townhouse after an upstairs washer overflowed was dried out and reassembled so that this disaster had minimal effect upon us. Mr. Hayden's team was the best disaster recovery we had ever experienced. They are fast, professional and detail oriented. I would highly recommend them to anyone facing disaster damage.Nov 25, 2014
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- What should the customer know about your pricing (e.g., discounts, fees)?Pricing is through Xactimate - which is a pricing program approved by 99% of nationwide insurance carriers.
- What is your typical process for working with a new customer?Emergency services vary by customer. Many customers will have us work directly with their insurance company. Other customers, who are self pay, may choose to have an estimate done first. PuroClean does not charge for the inspection and estimate.
- What education and/or training do you have that relates to your work?PuroClean is a certified IICRC firm (Institute of Inspection, Cleaning and Restoration Certification). Also, Certified Microbial Remediation Supervisor - certified by the ACAC (American Council for Accredited Certification). Finally, PuroClean is a licensed contractor for both Oregon and Washington.