FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is through Xactimate - which is a pricing program approved by 99% of nationwide insurance carriers.
- What is your typical process for working with a new customer?
Emergency services vary by customer. Many customers will have us work directly with their insurance company. Other customers, who are self pay, may choose to have an estimate done first. PuroClean does not charge for the inspection and estimate.
- What education and/or training do you have that relates to your work?
PuroClean is a certified IICRC firm (Institute of Inspection, Cleaning and Restoration Certification). Also, Certified Microbial Remediation Supervisor - certified by the ACAC (American Council for Accredited Certification). Finally, PuroClean is a licensed contractor for both Oregon and Washington.