- What should the customer know about your pricing (e.g., discounts, fees)?
If travel time is over 40 miles then there will be a 2 hour minimum charge. Just so if customers do choose to go somewhere else I won’t have wasted time and fuel.
- What is your typical process for working with a new customer?
Customer calls, they explain what they’re needing done, then drive to their home or wherever the job to be done is and talk about what they are envisioning and what they want the “finished product” to look like. At that point we would check it all out, measure, take pics, ask a couple preference questions, etc. Then send them the estimate usually the next day and then it’s up to the customer if they decide to go with your bid or go with another company’s bid.
- What education and/or training do you have that relates to your work?
I have an associate degree in welding technologies, as well as about 15 years on the job experience.