Washington Natural Gas, Heating, Air Conditioning, & Heat Pumps

Mill Creek, WA

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About this pro

Washington Natural Gas, Heating and Air, Inc. is an independent contractor in the Puget Sound area specializing in the repair, replacement and maintenance of gas, electric, and propane furnaces, heat pumps, water heaters, and gas inserts.

We also offer preventative service savings agreements to routinely maintain your equipment, so that you get the best possible performance from your investments.

Location

Mill Creek, WA 98082

Times hired on Thumbtack

20

Reviews

12 Reviews
  • Mike D. Aug 16, 2016
    Cooling Issues
    Verified Review
  • Sayce F. Aug 13, 2016
    Central Air Conditioning Repair
    Verified Review
    Sent an inexperienced technician out the first time who was worse at diagnosing the problem than I was. After a delay of a day or two, more senior techs came out and identified a broken part. I had to call the office to determine when the part would come in - it was 7 days, not 2-3 as the techs had said. And then the part was delayed an additional two days, which I did not find out about until after I called the office. And, finally, once the tech arrived at our house, the total cost came to $1,500 instead of the 550-600 that I had been quoted. Some of these problems were due to the techs finding new issues and realizing more work needed to be done, but a lot of it was just poor customer service and communication.
  • Charles R. Jul 25, 2016
    Duct and Vent Installation or Removal
    Verified Review
  • Mike D. Aug 16, 2016
    Cooling Issues
    Verified Review
  • Sayce F. Aug 13, 2016
    Central Air Conditioning Repair
    Verified Review
    Sent an inexperienced technician out the first time who was worse at diagnosing the problem than I was. After a delay of a day or two, more senior techs came out and identified a broken part. I had to call the office to determine when the part would come in - it was 7 days, not 2-3 as the techs had said. And then the part was delayed an additional two days, which I did not find out about until after I called the office. And, finally, once the tech arrived at our house, the total cost came to $1,500 instead of the 550-600 that I had been quoted. Some of these problems were due to the techs finding new issues and realizing more work needed to be done, but a lot of it was just poor customer service and communication.
  • Charles R. Jul 25, 2016
    Duct and Vent Installation or Removal
    Verified Review
  • Jennifer B. Jul 21, 2016
    Water Heater Installation
    Verified Review
    on time, described everything thoroughly, and were very kind and professional. Thanks for a job well done!
  • Annie J. Jul 6, 2016
    Central Air Conditioning Repair
    Verified Review
  • Nadejda P. Jun 28, 2016
    Water Heater Repair or Maintenance
    Verified Review
    Servicing gas furnace and gas water heater: the technician was on time, explained the work to be done and after the work explained the current state and what to watch for.
  • Pam K. Jun 16, 2016
    Central Air Conditioning Installation
    Verified Review
    Great explanations. Informative and knowledgeable techs.
  • Dheeraj S. Jun 10, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Very professional and detail oriented. They took the time to explain everything they were doing and also provided good tips for preventative maintenance. Price was very reasonable as well.
  • Stephen E. Jun 7, 2016
    Duct and Vent Issues
    Verified Review
    Great service and quick diagnosis of the problem by Aaron. I'd hire them again!
  • Ankur P. Jun 6, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    on time, gave us a heads-up, no surprises. very clean and organized. thank you!
  • Alfredo G. May 12, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Job well done, very professional, great with the kids!
  • Lin J. Apr 29, 2016
    Water Heater Installation
    Verified Review
    It was excellent experience working with Washington Natural Gas. Everything went smoothly and pleasant. One of our water heaters stopped working after 8 years life. I submitted work request on Thumbtack 11:00pm at night, then got a phone call from Mike at Washing Natural Gas next day morning. Mike was super friendly and knowledgeable. He provided all the options what we could do and offered a free estimate at our convinient time. 2 days later Eric and Andrew installed a new water heater for us. After the work was done, Eric walked me through in details what they did and cleaned up the working area. Eric also put a sticky note on the water tank with warranty information on it which is really helpful. We are very pleased with Washington Natural Gas and will definetly work with them again in the future.

Q&A

What is your typical process for working with a new customer?
We will come out to your home, and see what the current system is and the best way to install a new unit or repair the existing unit. At that point we will provide you a quote for the repairs or installation of the new equipment, and we the quote is signed we install the equipment.
What education and/or training do you have that relates to your work?
Our technicians have over one hundred years experience in the trade.