|Sunday||10:00 a.m. to 6:00 p.m.|
|Monday||10:00 a.m. to 6:00 p.m.|
|Tuesday||10:00 a.m. to 6:00 p.m.|
|Friday||10:00 a.m. to 6:00 p.m.|
|Saturday||10:00 a.m. to 6:00 p.m.|
About this pro
Cleaning and speed up and install of new LCD screen.Feb 13, 2017Verified
Austad computing saved me over $700. They fixed my computer so quickly!! I recommend highly. My macbook is happy again.Jan 26, 2017Verified
I set up an appointment with her and she never showed. She then sent me a message saying she had a migraine headache.Dec 15, 2016VerifiedJulie A.'s reply
I also asked in my message to you to reschedule. Migraines are very debilitating and I was unable to work at all for several days. You never responded when I asked to reschedule.
Thorough and competent and cared about solving my laptop problem. Her husband came, too, and helped to get our wireless connection restored. Will definitely work with Julie again.Jul 1, 2016Verified
Julie was on time, however, I was a bit late. She was really understanding and waited for me. She did a fantastic job, will be taking my computer to her to repair that as well. 5 star work and service!Jun 29, 2016Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?No complicated pricing here. I charge $60.00 an hour for most work and can provide an estimate for a flat rate charge on some things. As an example, a laptop screen is broken and needs a new one. I find out what make and model of the laptop, order the screen and the screen cost plus $45.00 flat rate is the cost to install. Most laptop screens take about an hour or less to install from start to finish. If I am replacing a motherboard in a computer, it generally takes 2 hours to complete so the cost to the customer would be the motherboard cost plus 2 hours @ $60.00 per hour. If someone is low-income, fees are based on a case-by-case basis.
- What is your typical process for working with a new customer?I usually ask what people like to do with their computers; whether it be surfing the Web and email, or if they do extensive work professionally. I provide them a bit of my background so that by the end of the session, we know each other pretty well. I consider many of my customers as friends and have gotten referrals from their friends and relatives. I do have disabilities which make it hard for me to climb stairs. If I am working in a customer home, I generally request that the computer be accessible from the main floor. I am also equipped in the ambulance to work on any computer. I have a monitor and mouse and all connections necessary for testing and repair. iPads always take overnight to complete. This is because I have to take the unit to my home to a special workbench that is set up for iPad repair. It is the best way to contain all the glass shards that happen when removing the digitizers. After getting the digitizer off, the LCD is removed, the frame is totally cleaned of all glass debris, adhesive debris, and other particulates. New adhesive is applied, the LCD is put back in place, and the new digitizer is set into place before removing the protective adhesive covering. Once it passes all tests, the adhesive covering is removed and the digitizer is fitted into the frame. Once seated, heat is reapplied to the glass to soften the adhesive for better adhesion. Then the iPad is put into a pressure-jig overnight to seal it completely. The next morning, the iPad is double-checked to make sure everything is still functioning perfectly before contacting the customer to let them know it is done.
- What education and/or training do you have that relates to your work?Every 3 years I have to re-certify my CompTIA A+ Certification. I also hold a CompTIA Project + Certification as well as being a Microsoft Technical Associate (MTA) in Windows operating systems. I am a seasoned computer repair tech as well as working on Apple iPhone 6 and 6 Plus phones, iPad (2, 3, and 4), LG, ZTE, and some Samsung phones (some of the newer models have nearly impossible cases to easily open so extra time will need to be taken on them as a good deal of heat needs to be applied to the glass casing in order to loosen the adhesive they use). I also work on all makes and models of tablets. If the parts are available for them, I can fix them.