Loco Legos Construction
About this pro
Alana Z.Apr 14, 2014Verified
I had Art out to give me an estimate. He was very professional and all business. Even though his quote was $500 higher than another quote, I hired him because of the professional manner. The work was set to start Friday. No show, no call. Saturday, I texted and got a response an hourater that he couldn't get ahold of his tile guy. Then 3 hours later he called and said they would be there for sure on Sunday. Sunday, no show. I texted and called. No response. I am extremely glad I didn't give them a deposit! I am convinced that if they did show up the first day, then they would never show up to finish the job!Mar 9, 2014VerifiedRigberto C.'s reply
Read our other reviews. Our Tile setter was out with the the flu and it did not happen. We did not take a deposit for this job because we were unable to confirm in writing the extremely short start date set for a weekend install which was to accommodate the clients time line. And hence the additional cost to the project. People get sick and employees don't Call in. And we did not get confirm from our installer to verify with the client in time . And for that we apologize to this client. We value client input and are greatful for the feed back and have revised our communications from office confirm to direct installer confirm to correct the mis_ step in the communication How ever to state that our Company would take deposit money and not complete is a shot below the belt. We would have rather had the client returned or responded to our atempts to contact them on the following busisness day and we could have made a cost concession for the lack of communication and time loss for the client .