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Molding or baseboards,
I appreciate that Chris was available on a holiday weekend. But what should have taken 3 hours took 6 and there were some issues. I am happy to say that he resolved the issues before he left for the day.Jul 25, 2017The Yard Guy and TYG General Contracting's reply
not sure who this customer is as they do not have a name so I cannot vouch or validate their response as for this industry and line of work they hired me do the project as I was the pro for them to say any project should take any period of time is hearsay because every job has surprises and unexpected turns and the fact that I was there on a holiday weekend supposedly and didn't leave before the job was resolved and completed should be worth five stars in itself
Very personable, very quick and efficient. Will keep him in mind for other projects.Apr 26, 2017VerifiedThe Yard Guy and TYG General Contracting's reply
thank you Donna it was a pleasure working with you hope your little furry friend enjoys the door he was very fun to work with as well. if there was a chance you could mention us on Yelp or Google reviews that would be much appreciated thank you have a great day.
Cut down a large over grown tree and constructed a new five person mail stand all before the afternoon mail.Jun 25, 2016VerifiedThe Yard Guy and TYG General Contracting's reply
Thank you mike, it was nice working with you! ~criss
The guy tried to escalate the bill stating more damage was probably there. When I started he did not want to take a credit card... guy had to pay a 3%fee!! Thank God I did, and from there it went downhill. BEWARE OF HIM WANTING ALL THE MONEY UP FRONT!!! When red flags presented itself in regard to raising the cost and my son calling about his timeline for getting the job done he got aggressive and combative. DID NOT RETURN furnished new gallon of paint I BOUGHT and concocted charges for materials NEVER SEEN. I requested an itemized summary of these charges he was deducting from my total I paid... HUNG UP ON ME AND BECAME INSOLENT!! DO NOT DO BUSINESS WITH HIM!!!!Aug 17, 2016VerifiedThe Yard Guy and TYG General Contracting's reply
I value my customers like i value the work i offer and always give 100% customer service, So Let's be honest here so there is no confusion ...this in the history of me doing buisness in thurston county has and probably will be the worst person to offer services to. To start she hired us last year then cancelled on us 2 days later...I went ahead waived our cancelation fee for her. She contacted us again for rotten facia board repair on lower side of her home. She had a gap between facia board and home and irrigation system was soaking the backside. I told her and showed her the damage once we removed facia and the rotten siding behind it on the home itself. She was to busy and in a hurry to go when I was showing her, I informed her that I was not going to pit new facia over rotten siding she asked what not? I said we can cut out rot and and replace siding and seal everything up properly 1st which would be additional cost naturaly. She was irate about the thought of having to pay more money and went on about all the other things she was having done. I said honestly you can get made at me declining to cover up rot, but its my company's reputation and name and I'm only going to offer quality work... she then said fine get me a bid...after her son contacted us then not even 24 hrs goes by and completely goes irate again and demands a refund less $100...I told her no that's no how this works. I gave her a refund less all time put into project, disposal of tear out debris, the 30 ft of new facia I already purchaced...which for the record the I paid the 2.25% credit card fee, on a total job cost of $500.00, and I charged her up front because she canceled last time after hired. so not a large job but still just as important as any other. I ate the fee's and refunded here the difference...I'm not sure why people have to be so rude and mean. I tried twice with her and each time got the most unbelievable mean old lady disrespect ever! And ive been sick as can be since friday of last week with viral infection very hard to do anything more in this state. This review from her leaves out so many detail to the encounters that actually happened and I'm her to defend my name and reputation I've worked over 11 years for. The rest of my reviews should make that clear. ~Criss
Fence and Gate Installation
This guy knows his stuff and has vision for transforming your project. While we didn’t move forward with our project, we appreciated the time and thought that was spent with us.Jun 8, 2019VerifiedThe Yard Guy and TYG General Contracting's reply
Wow thank you for those kind words and really appreciate it!
License Type: Construction Contractor (WA)
License Type: Construction Contractor (WA)
- What should the customer know about your pricing (e.g., discounts, fees)?Every job is different as every yard, concrete project, or kitchen is. So with every job comes it's own estimate on site.
- What is your typical process for working with a new customer?Meeting face to face and accruing a little about each other.. building report with each other is 1st importance.
- What education and/or training do you have that relates to your work?Well I have over 11 years in this trade, and have accreditation award threw thumbtack for service excellence and reviewa from past customers to back it.