FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at American Flooring we have a set base price for Installation, Refinishing, and repair services we provide. However customer will be informed about any changes of the base price per sqft due to floor condition because every floor project is different from each other. Our floor consultant will be able to provide the customer with the best price that is backed up with our Quality and 17 years of Experience. We also provide financing option for every customer, the approval process takes no more than 10 minutes and could be completed while Our Flooring Consultant is working on the estimate.
- What is your typical process for working with a new customer?
Our Typical process consists of few simple steps : 1. Set up an appointment with the customer for Floor Consultation. 2. Send Estimate to the Customer. 3. Sign a Contract after final confirmation about the Project. 4.Book the starting day of the service onto the Schedule. 5. Complete the Project and Leave customer Satisfied.
- What education and/or training do you have that relates to your work?
As a company with great reputation, we seriously take the question of qualifications that each person must have before completing any work. We require all of our installers to be Certified, and at least have 5+ years of experience working in the industry. We are deeply interested for the process and experience of the Customer working with Us, to go as smooth and enjoying as possible.