Q. Describe the most common types of jobs you do for your clients.
A. Mears Roofing specializes in laminate shingles for residential properties. It looks great, is affordable and lasts for 30, 40 or even 50 years. We also specialize in repairs of all sizes and types. We pride ourselves in getting repairs done quickly at an affordable cost because it isn't usually something that is planned and budgeted for so it can be a stressful undertaking for a homeowner.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Be as detailed as possible by including all the information you can think of about your roof, issue, etc. Including your phone number and address in an email or voice message helps a provider like me help you sooner rather then later. Often times it is easiest for me to come to your house to see what the problem is or measure up the space that needs to be roofed. Other times I can determine what is needed by looking at pictures of your home online and the information you have provided me. I have been doing this a long time and understand that a professional and timely response is important.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. There is a lot of up-selling in this business that is unnecessary to get a great roof at a great value.
Q. What important information should buyers have thought through before seeking you out?
A. Buyers should be willing to ask questions until they are comfortable that they understand why something is needed. This allows them to better compare one company against another as apples to apples since there are a lot of "upgrade" products available but not needed.
Q. Why does your work stand out from others who do what you do?
A. We pride ourselves in treating our customers like family by going above and beyond to help where we can without needing to nickle and dime. We strive to always exceed our customer's expectations!
Q. What do you like most about your job?
A. We love being flexible to help people out of a jam on short notice or putting a smile on someone's face because we go the extra mile. Our family run company enjoys helping the community we live in.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do I get a warranty? Yes, 3 years for repairs and 10 years on new roofs. I can help register any materials warranties as well.
Q. Do you have a favorite story from your work?
A. I was once asked to repair a hole in the side of a house where a chimney pipe had been removed. The only way to get to the hole was from the second story of the house so I set up my ladder and when I went to look into the hole to determine how much material I was going to need; there was a family of racoons in there!
I told the customer we would have to convince the racoons to move along before I could patch the hole. The home owner placed a small radio outside the hole and played rock music until the racoons decided to move out........ with roofing repairs there is never a dull moment!
Q. What do you wish customers knew about you or your profession?
A. The work I do lasts for 30, 40 and even 50 years so everything I do must be in line with that. I have integrity when doing business; I have experience when installing and I have the knowledge to make your roofing materials withstand the sun, rain, sleet, snow year after year. I treat my customers like I want to be treated because replacing a roof can be a major decision for a homeowner.
Q. How did you decide to get in your line of work?
A. I went through an apprenticeship program for several years after I turned 18. I later went on to become a Fireman/EMT and would still do roofing work on my days off for extra income and to help out friends and family. I took a corporate job with a healthcare company but when our economy claimed that job I went back to what I had always enjoyed.....taking care of customers one roof at a time!
My wife and I decided to get licensed, bonded and insured to make an honest run at our own business. Being a family with two kids (one being a toddler!), running our own business and being part of our community is not always easy but it is always enjoyable.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I was driving through an area with my wife and I looked over and said "can you see all those roofs on that street?". She replied "yes I see them". I told her "I roofed every one of them about 15 years ago". I take pride in every single roof that I install knowing that 15, 30 years from now the roof will still be protecting your home from the harsh elements season after season.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I read a lot of articles, scour the web and talk to my suppliers about new products. I am always looking for new products that will save my customers time and money. Our company also participates in workshops put on by Contractor's Edge and some of the suppliers.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The manufactures of 30 year laminate shingles keep extending their warranty periods because the shingles keep out lasting them. The most recent change was all manufactures went to lifetime warranties in their composition lines. The terms vary from shingle to shingle but that is great news for home owners.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. My most recent project was a shake roof that needed to be removed and was replaced with Pabco 30 year laminate shingles. The customer had hired another roofer to do the job but after a couple of days of miscommunications, the ordering and installing of the wrong material and general chaos the customer let the other roofer go.
I met with the customer and went over everything in detail; what his new roof would look like, what process we would use to remove the existing shingles, how long it would take and so on. He told me that he knew he had the right company the first time we met!
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Roof Repairs are usually around $250 +Tax
Roof replacements will depend on the size of the roof, type of roof to install and current roof condition/type.
Roof Pressure Wash (includes Moss Treatment) are $650-$1800
Roof Blow off and Gutter Clean $250, with moss treatment- $350
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Find a company to work for and commit to working for them for at least 2 years. Tell the owner of the company your intentions so they can send you out with their experienced roof technicians to learn.
Always be honest with customers, work hard and do your best every day and you will be successful.
Q. What are you currently working on improving?
A. Expanding our team to meet our customers needs.