FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give an actual estimate with no hidden fee’s. If upon arrival stains or odors are present that have not been pre-stated, we will recommend our stain and odor remover to complete your job to your reasonable expectations. The customer at that point makes the decision to add to the estimate or leave as is. We will not give an exceedingly low quote and arrive with the intention of changing to a higher price. That’s not what we would expect so we will never do that.
- What is your typical process for working with a new customer?
Read client request, respond with a quote based on their criteria. Ask any questions we may have to make sure the job will be performed as expected. Set date and time that works for the client. It’s very important to communicate with our clients if anything changes. Upon arrival, review with the client, explaining the steps and any recommendations. Get approval signature and begin work. When done, client reviews our work and pays for a job well done.
- What education and/or training do you have that relates to your work?
Owner & operator Tracey has worked in the restoration industry for 10 years. With his extensive knowledge of restoration work, the next step was to open our own business. We have undergone 4 months of specific carpet, tile and upholstery cleaning training. Tracey is IICRC Certified and has had experience working in homes with Fire, Water and Mold damage.