|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
Hawaiian Construction, LLC
About this pro
When you buy a new house, the last thing you want to deal with is an insurance claim. Well, that's what happened to us. One week into our new house, we had a restroom upstairs leak and cause damage in the adjacent room as well as our den downstairs. While dealing with this panic, the first thing we did was to engage our Insurance provider to open up a claim. The insurance company did a great job of getting the process started but providing vision into "how fast I can get rid of this problem and restore your life" is where the dots disconnected. My insurance company certainly provided a "list" of contractors I could work with but before I called any of them, I looked them up online. As expected, each one of them either had 2 or 3 stars out of 5 with several recent negative reviews. At this point, I knew that I had to handle this on my own. Thumbtack was the first place I tried and this is where I found Robert from Hawaiian Construction, LLC. Looking at his reviews, I knew it was worth having a conversation with him. I also invited several other contractors from Thumbtack to come out and provide me an estimate. Out of all the contractors I worked with, Robert was the most thorough. He showed up with a notebook and camera and wrote every little thing down that I mentioned. He also informed me that he leverages the same software as insurance adjusters and will work directly with the adjuster in doing the right thing for me. This is exactly the reason I went with Robert. The minute I signed up with Robert, he basically took over the entire operation and I could take a deep breadth. Robert did any additional work that needed to be done down replacing every door stopper and making sure that the insurance covered these minor things that were not identified previously. Talking about paying meticulous attention to details! We recently completed all the work that needed to be done and I can confidently say that my property looks "exactly" as it was before if not better! I am extremely thankful to Robert and his wife Julie for all of their assistance with this project. We can finally put this issue behind us and continue on with our lives thanks to them. If you are reading this review and are trying to figure out your next steps in choosing which contractor to go with, do yourself a favor and contact Robert. You will not regret your decision. These things happen but choosing the right partner to work with can make a lot difference!May 11, 2018Verified
Robert and his team did an excellent job from helping us deal with insurance company to giving us options on what can be done to finishing the job on time with great quality. He is super friendly and he even let our dogs out during the day when we were not home. He arranged everything and his prices were actually lower than another quote we got. Would definitely use his services again! We are very happy with the results!May 1, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I use a Software called Xactimate. This is a software we have been using since the early 90's. It is used basically for insurance jobs. I do use it as a profile for my regular job estimates. My software is updated monthly by Xactimate but, i do not always use their numbers. I always check stores around where I am out of for current material cost. My labor is based off what type of job we are doing.
- What is your typical process for working with a new customer?Try and work out all my new customers concerns. Answer all their questions and concerns regarding how their repairs will be processed . Let them know I am always here as well as my company at their time of need. I arrive at their home or business. They tell me what happened. We will do a walk thru of all the damages that has occurred. I then explain what we can offer in regards to putting their home or business back together the most fast and efficient way possible. I always want my.clients to know that we do care for their loss and my job is to bring them back to the way they were prior to their accident or better. We always push for the better. I also let my clients know that we can deal directly with the the insurance adjusters to help them and relieve the stress of their loss. Being Robert Black, the owner of Hawaiian Construction LLC has worked with adjusters directly and successfully for over 24 yrs. Robert makes sure you get the coverage you need to bring you back to where you were prior to your claim or better before ever settling with a adjuster on a claim. You got to remember one thing when dealing with a Insurance Company, no matter how Nice the Adjusters seems to be remember they work for your insurance carrier and that their main job is to settle a claim as less expensive as they can. That is their job. My job is to make sure you have everything covered prior to signing off on a claim. I work for you and not your insurance company. I will get you everything that you need to bring you back to where you were prior to the claim or better.
- What education and/or training do you have that relates to your work?Just working in the industry for over 30 yrs. And owning my own companies for going on 25 yrs