Hired 37 times
9 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
I hired Robert because he clearly was an expert in manufactured home repairs. He was very helpful throughout the process and we appreciated that because we are new home owners. We got regular updates about the work and they were kind enough to even pick up materials and appliances from the hardware store for us. The house is in better shape than before. I also liked the transparency in costs, the project came in mostly along with the estimates and the changes were clearly communicated.Dec 24, 2018VerifiedHawaiian Construction, LLC's reply
Thank you very much Purujit! It was very nice working for you. You have a beautiful piece of property.
Robert had very good communications with our insurance company and did the whole bath room remodeled for us for the high quality. We were actually able to replace most parts of the bathroom by insurance and just pay a little to upgrade totally new bathroom,Thanks Robert and i would highly recommend him.Oct 1, 2018VerifiedHawaiian Construction, LLC's reply
Zhiwei thank you very much.
Robert goes above and beyond to help you with the restoration process.Jul 16, 2018VerifiedHawaiian Construction, LLC's reply
Thank you very much!
Robert was very helpful communicating with our insurance company and bringing in a quality roofer to repair the wind damage to our roof. We were actually able to replace our entire roof because he went to bat for us and got our insurance company to cover over half the cost! Robert and Julie are very personable and attentive. I appreciate and trust their knowledge, attention to detail, and outstanding customer service!Jun 6, 2018VerifiedHawaiian Construction, LLC's reply
Thank you very much for the review!
Robert is honest, professional and knowledgeable. My insurance agent also independently recommended him when she heard I was working with him as she had seen the results of his work previouslyApr 30, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I use a Software called Xactimate. This is a software we have been using since the early 90's. It is used basically for insurance jobs. I do use it as a profile for my regular job estimates. My software is updated monthly by Xactimate but, i do not always use their numbers. I always check stores around where I am out of for current material cost. My labor is based off what type of job we are doing.
- What is your typical process for working with a new customer?Try and work out all my new customers concerns. Answer all their questions and concerns regarding how their repairs will be processed . Let them know I am always here as well as my company at their time of need. I arrive at their home or business. They tell me what happened. We will do a walk thru of all the damages that has occurred. I then explain what we can offer in regards to putting their home or business back together the most fast and efficient way possible. I always want my.clients to know that we do care for their loss and my job is to bring them back to the way they were prior to their accident or better. We always push for the better. I also let my clients know that we can deal directly with the the insurance adjusters to help them and relieve the stress of their loss. Being Robert Black, the owner of Hawaiian Construction LLC has worked with adjusters directly and successfully for over 24 yrs. Robert makes sure you get the coverage you need to bring you back to where you were prior to your claim or better before ever settling with a adjuster on a claim. You got to remember one thing when dealing with a Insurance Company, no matter how Nice the Adjusters seems to be remember they work for your insurance carrier and that their main job is to settle a claim as less expensive as they can. That is their job. My job is to make sure you have everything covered prior to signing off on a claim. I work for you and not your insurance company. I will get you everything that you need to bring you back to where you were prior to the claim or better.
- What education and/or training do you have that relates to your work?Just working in the industry for over 30 yrs. And owning my own companies for going on 25 yrs