Bristol Carpets

Mukilteo, WA

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About this pro

How does your service stand out?

We are competitive, reliable.and honest.

What do you enjoy about the work you do?

Making carpets and upholstery look like new.

Location

Mukilteo, WA 98275

Years in business

23

Number of employees

3

Times hired on Thumbtack

399

Reviews

182 Reviews
  • Chi Y. Sep 25, 2016
    Carpet Cleaning
    Verified Review
    Excellent job
    Joe did excellent job cleaning our carpet. His work was professional and efficient, and he showed great respect to his customer. I would be happy to work with him again in the future.
  • Jeannie B. Sep 19, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    I was so impressed with Bristol Carpets. They were so professional, and did a fantastic job. I had moved into a house where the carpets had not been cleaned in a very long time. They looked brand new when they were done. Their quality and customer service were impeccable! Thank you.
  • Jordan s. Sep 14, 2016
    Carpet Cleaning
    Verified Review
    Amazing!
    Amazing service, great results. My technician was very nice and respectful and friendly. I will definently be back again! 100% satisfied!
  • Chi Y. Sep 25, 2016
    Carpet Cleaning
    Verified Review
    Excellent job
    Joe did excellent job cleaning our carpet. His work was professional and efficient, and he showed great respect to his customer. I would be happy to work with him again in the future.
  • Jeannie B. Sep 19, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    I was so impressed with Bristol Carpets. They were so professional, and did a fantastic job. I had moved into a house where the carpets had not been cleaned in a very long time. They looked brand new when they were done. Their quality and customer service were impeccable! Thank you.
  • Jordan s. Sep 14, 2016
    Carpet Cleaning
    Verified Review
    Amazing!
    Amazing service, great results. My technician was very nice and respectful and friendly. I will definently be back again! 100% satisfied!
  • Rudy D. Sep 13, 2016
    Carpet Cleaning
    Verified Review
    No business ethics
    Nothing professional at all, I was pretty much begging this business to allow me to hire them. They would constantly miss scheduled appointments. Terrible very unsatisfied.
    Replied to Rudy D. - Sep 13, 2016

    We tried numerous times to contact the customer to set up a time to do a walk-thru prior to quoting for the job as it was a commercial space. We were unable to connect and set a firm time. We did not have any scheduled appointments for a walk-thru so we were uinable to complete the job. As always our customers come first and we have a strong business ethic. A review is warranted after completion of the work. As far a begging for business this tells all.

  • Jessica B. Sep 12, 2016
    Carpet Cleaning
    Verified Review
    Great service!
    Awesome service! He was very knowledgeable about the carpet and ongoing care of it as well which I appreciated. The rugs look great! All the heavy traffic areas turned out much better than I thought they would. Highly recommend them.
  • Gene C. Sep 8, 2016
    Carpet Cleaning
    Verified Review
    Great job
    Great job and service
    Replied to Gene C. - Sep 9, 2016

    Thank you Gene for the great review we really appreciate it very much. Hoping to have the pleasure to do business with you again. Regards.

  • Murray J. Sep 4, 2016
    Carpet Cleaning
    Verified Review
    Above and beyond
    Went above and beyond to see that I was satisfied.
  • Angel A. Aug 25, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Was on time, super friendly, and my couches are good as new!
  • Dave C. Aug 19, 2016
    Carpet Cleaning
    Verified Review
    I am preparing a $500,000 plus home for sale. Joe showed up on time with quality equipment and environment friendly chemicals. He was pleasant and professional. I was a small business owner in the office cleaning business for 12 years, I also been having carpets cleaned for 20 years, both as a property owner and as a property manager for the state of Washington. I have had a number of carpet cleaning professionals doing work for me and Joe Newell definitely is one of the top experiences. He is also very knowledgeable about carpet materials so knows what not to do as well as what various types of carpet and stains need to come clean. While his bid was not the lowest, it was reasonable and the quality of work was excellent. I definitely would use Bristol Carpets cleaning service again. I was very comfortable with Joe having unlimited access to my home while I was elsewhere.
  • Julian D. Aug 16, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Nice, friendly service, very fast and effective. And for a reasonable price. I'd definitely hire again!
  • Tom A. Aug 16, 2016
    Carpet Cleaning
    Verified Review
    Joe did a great job on a very tough situation. He was very professional, courteous, and explained everything well.
  • Darek S. Aug 11, 2016
    Carpet Cleaning
    Verified Review
    On time, quick, professional, and carpet looks great. What else can you ask for?
  • Chris o. Aug 4, 2016
    Carpet Cleaning
    Verified Review
    Joe was just what we needed. Prompt, thorough, friendly and job well done. Very happy with the finished work and Joe was a pro with a great attitude! Definitely hiring again in the future.
  • Anne S. Aug 2, 2016
    Carpet Cleaning
    Verified Review
    Excellent job cleaning a very well worn sofa (little kid dirt) as well as a bedroom carpet. Both areas are sparkling clean and they went above and beyond to clean the carpet under the bed as well. Fair price. Only draw back: communication was rough. The technician arrived four hours later than the agreed upon time.
    Replied to Anne S. - Aug 3, 2016

    So sorry we arrived after the scheduled time. The technician may have attempted to contact you to let you know about the change in the time of the appointment. We always strive to be on time for our appointments as your time is important as well.

  • Hector H. Jul 29, 2016
    Carpet Cleaning
    Verified Review
    Service was great, I got everything I paid for, and everything was explained before it was donde and the results. I recommend this provider 100%. A part from that the service did not took longer than 2 hours which was great for me.
  • Shaun H. Jul 27, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Joe was fast, courteous, and did a great job on the furniture. Good prices as well
  • Aubrey J. Jul 22, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Jamil A. Jul 20, 2016
    Carpet Cleaning
    Verified Review
    They weren't inexpensive, but they did an excellent job and it was worth the cost. They even offered to come back if there were any issues later, but seems like they made a solid pass on the first go-round - would highly recommend!
  • Rico J. Jul 18, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Kai L. Jul 18, 2016
    Carpet Cleaning
    Verified Review
  • Brian F. Jul 16, 2016
    Carpet Cleaning
    Verified Review
    They cleaned my mother's condo, where the furniture had not been moved for 26 years! The gentleman was very knowledgeable, polite and professional. And the work was excellent.
  • Brandi D. Jul 15, 2016
    Carpet Cleaning
    Verified Review
    I put in a full description of what I needed cleaned (carpets) and the bid came back at $89.00 so I contacted him. Then, before I purchased he said my area rugs were $40 more per rug which made him way more expensive than the others. I felt like it was a bait and switch so I stopped using your service.
    Replied to Brandi D. - Jul 23, 2016

    We are so sorry that there was any confusion regarding the quote we initially submitted to you. In the original request we had quoted you $89 for the two rooms that were requested. In the message section we realized you needed two area rugs in additon to the two rooms which we quoted as $29.99 each. Our company does not resort to bait and switch tactics as we have integrity in business.

  • Cathy F. Jul 15, 2016
    Carpet Cleaning
    Verified Review
  • Victoria M. Jul 13, 2016
    Carpet Cleaning
    Verified Review
    They never put me I their schedule or called me back.
    Replied to Victoria M. - Jul 13, 2016

    So sorry Victoria we reached out to you via thumbtack messaging, telephone messages and text with no response. We always strive to provide great customer service in all respects including scheduling even when we have to adjust the schedule accordingly.

  • Jason M. Jul 11, 2016
    Mattress Cleaning
    Verified Review
    Joe was super nice, great to talk to and a very hard worker. He did a pretty good job. I do wish some of the stains from our little ones had come out of the mattress, but they smell fresh and clean. I am satisfied with the job, and would definitely refer them to a friend or family member.
  • Robert S. Jul 8, 2016
    Carpet Cleaning
    Verified Review
    They were very professional were on time and did a great job. I would recommend them to my grandmother.
  • Valerie G. Jul 5, 2016
    Carpet Cleaning
    Verified Review
    I would definitely hire Joe again. He cleaned the carpets in our new place, then I had him do the carpets in the place we moved out of. He does a great job!
  • Janine L. Jul 4, 2016
    Carpet Cleaning
    Verified Review
    Overall good job. Very polite and engaging.
  • Patrick R. Jun 30, 2016
    Carpet Cleaning
    Verified Review
    They were on time, very friendly, explained the whole process and how long it would take thoroughly. There were no up-sells and they completed in the time they said they would. Overall, very satisfied with the result!
  • Alex C. Jun 28, 2016
    Carpet Cleaning
    Verified Review
    Did a great job, and was very patient with us as new homeowners. Explained everything very well. Did high quality work. Would recommend to others.
  • Denise G. Jun 11, 2016
    Carpet Cleaning
    Verified Review
    Excellent cleaning by provider, scheduling time was a bit vague and confusing.
  • Kathleen Z. Jun 10, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Bristol cleaned my couches. My couches were purchased from a consignment store and they are like new now I am extremely impressed with the job and the price was very affordable. I am very happy I found Bristol. It was money well spent.
  • Julia B. Jun 9, 2016
    Carpet Cleaning
    Verified Review
    Joe did a great job. He was on time and professional. The carpets were really bad and we needed them cleaned before we could turn the house back over to the landlord. Even though the carpet was really bad and cheap he did a really nice job cleaning all of it. Will use him again.
  • Lauren P. Jun 8, 2016
    Carpet Cleaning
    Verified Review
    They were extremely nice and professional. My carpets were done in less than an hour for my two bedroom apartment, and looked wonderful. I would highly recommend Bristol Carpet to anyone looking for a carpet cleaning.
  • Bret S. Jun 1, 2016
    Carpet Cleaning
    Verified Review
    They were punctual and did a great job. Right on bid amount! Very friendly too..
  • Jessica H. May 29, 2016
    Carpet Cleaning
    Verified Review
    Wow what a great job Joe did! So friendly and professional. Will make sure to recommend this company to all, as well as use them next time I need my carpets cleaned!
  • Gregg C. May 14, 2016
    Carpet Cleaning
    Verified Review
    Joe did a great job
  • Scott G. May 14, 2016
    Carpet Cleaning
    Verified Review
    Joe was a really nice guy, punctual, and thorough. He explained to me every step of the cleaning process before he started and then again when he was finished. The carpets look great.
  • Jody K. May 5, 2016
    Carpet Cleaning
    Verified Review
    Knowledgeable about how and what works best for getting a nice clean rug
  • Sim k. May 4, 2016
    Carpet Cleaning
    Verified Review
    charged more than agreement and didn't clean carpet well. still have stains. very bad experience. I am not recommending this company to anybody
    Replied to Sim k. - May 4, 2016

    As always we strive to provide the utmost in quality customer service and quality work. The initial quote given was four rooms and a set of stairs. When we arrived the customer stated they needed two additional rooms cleaned thus the quote was adjusted accordingly. The carpets were sanitized and cleaned thoroughly.

  • Michael B. May 4, 2016
    Rug Cleaning
    Verified Review
    Joe was an absolute delight. Professional and friendly; our rug was cleaned well and without hassle. Would hire again.
  • Hisaka D. May 4, 2016
    Carpet Cleaning
    Verified Review
    He came out on Sunday, and he was on time. He explained the process before starting. He did a great job, and the carpet is spotless! Highly recommend and we will use again.
  • Mychi N. Apr 25, 2016
    Carpet Cleaning
    Verified Review
    Joe is very friendly and he did a great job.
  • Kay R. Apr 13, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Thank you for the great service. You were very kind and explained the process you were doing and how many background years you had in business. Thank you
  • Diane B. Apr 11, 2016
    Carpet Cleaning
    Verified Review
    Joe was friendly, personable and professional. I would hire him back any time.
  • Jessica P. Apr 5, 2016
    Steam Cleaning
    Verified Review
    Joe was prompt and did an outstanding job on the carpets, couch, and large area rug...Everything looks great and smells fresh. Joe was a pleasure to meet. Highly recommend! A+++
  • IVRE K. Apr 5, 2016
    Carpet Cleaning
    Verified Review
    Joe was very friendly and worked quickly!
  • Dawn M. Apr 2, 2016
    Steam Cleaning
    Verified Review
    Joe is a true people person and an absolute delight to speak to. The job was efficient and very well done! I will likely hire them in the future!
  • Barbara A. Mar 25, 2016
    Rug Cleaning
    Verified Review
    I had 3 large area carpets cleaned. Joe was very polite and professional. He is knowledgeable about carpet fibers and manufacture. I would highly recommend Bristol Carpets
  • Pearl M. Mar 11, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Joe arrived on time; he got the stains out of my sofa and left it looking like new. In addition, he was friendly and gave me advice about caring for upholstery. I would use Bristol Carpets again and would recommend this company to friends.
  • Suzie Y. Mar 10, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    We had one sofa and three chairs to be cleaned. Joe took his time and was very meticulous in his cleaning. Joe was friendly and was obviously dedicated to providing superior service. We will definitely be calling Bristol Carpets back for cleaning of our carpets!
  • Elke C. Mar 5, 2016
    Steam Cleaning
    Verified Review
    They are on time. Text, confirm & courtesy. No pricing changing upon arrive. Did a very good job.
  • Decision I. Mar 3, 2016
    Carpet Cleaning
    Verified Review
    It was a tough job. Carpets hadn't been done in over 5 years. Joe Newell showed up on time and did an excellent job. And what a great guy. I would use this guy again in an instant. Thanks joe.
  • Rod F. Mar 1, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Jeffrey C. Feb 29, 2016
    Carpet Cleaning
    Verified Review
  • Greg W. Feb 27, 2016
    Rug Cleaning
    Verified Review
    Bristol was able to return our wool rug back to new. They were on time and provided excellent service all for a fair price.
  • Matt S. Feb 23, 2016
    Carpet Cleaning
    Verified Review
    They were very professional, and very personable. Did a awsome job. Would use this company again.
  • Julie F. Feb 23, 2016
    Steam Cleaning
    Verified Review
    Joe did an amazing job on our carpets. He was so nice and professional. I would recommend Joe and the Bristol Carpet company to all my family and friends. Thank you so much!
  • Debbie D. Feb 22, 2016
    Carpet Cleaning
    Verified Review
    Joe did a great job of explaining the cleaning process and was very concensus about his work. It showed that he really cares that the custoner is happy with the overall job.
  • Tim M. Feb 8, 2016
    Carpet Cleaning
    Verified Review
    Joe came in and did a GREAT job on my carpet and mattress. I could not have asked for a nicer, more honest and sincere person in the whole world to show up and do such a PHENOMENAL job as what Joe did! Thanks you very much Joe and Bristol!!! ~ Tim McGuirk
  • Julie R. Feb 3, 2016
    Carpet Cleaning
    Verified Review
    On time. Professional. Courteous. They were able to work with me on a last minute cleaning job. He explained the process to me before he started & the business was very conscientious about my small animals. They even got out stains that were there before I moved in! *affordable *fast *friendly *professional *courteous *thourough **** text friendly****
  • George D. Jan 27, 2016
    Carpet Cleaning
    Verified Review
    On time, Joe was great he shared his professional opinion of our carpet. The job was well done.
  • Jeff A. Jan 5, 2016
    Carpet Cleaning
    Verified Review
    Great people, great service! You cannot have a more positive experience than Bristol! Bravo!!!!
  • donna g. Jan 5, 2016
    Very disappointed in the owner Lisa! The technician ruined our dining room table by getting cleaning solution on it. The technician acknowledge his error, called Lisa, she then referred me to two furniture refinishing company's. Neither company worked out, and one of them put me off for many months. I then called several other companies and all but one, wanted to strip the table, which would have cost Bristol carpets over $1200.00. I didn't want Lisa to have to pay that much, so I tried for quite a long time to find that person who would take only the top finish off. It cost considerable less, so proceeded to have it refinished. Now, she will no longer call back or pay the cost, she agreed to. Joe the technician was good, but because of Lisa not following through, I would not recommend this company.
    Replied to donna g. - Jan 5, 2016

    In response to this review we did rectify the repair cost for the tiny spec of lliquid that was on the table. We went above and beyond what was expected by servicing the customer two times at absolutely no cost to them. The monetary amount was equal to the cost of repairing the table. As always we strive to provide the best service possible to our customers and we put the customers needs first and foremost.

  • Jessi B. Jan 1, 2016
    Rug Cleaning
    Verified Review
    We were very satisfied with results and levl if professionalism in completing the job.
  • David L. Dec 20, 2015
    Rug Cleaning
    Verified Review
    We had a area rug cleaned by Joe on Friday PM. What a pleasure it was. Not only was the cleaning first rate, but Joe is a first rate tech but also a first rate person. We would not hesitate to call Bristol Carpets for future work.
    Replied to David L. - Dec 20, 2015

    Hello David, Thanks so much for the great review you gave us. We appreciated your sincerity. Regards.

  • Elizabeth W. Dec 18, 2015
    Carpet Cleaning
    Verified Review
    Joe did a great job with our carpets and was extremely professional. He clearly takes a lot of pride in his work. We'll probably need more work done in January, and I fully intend to hire him again. Thanks for the good work, Joe! (As a side note, Bristol Carpets were also very good to work with. They accommodated my difficult schedule very graciously.)
  • ARVIND K. Dec 16, 2015
    Steam Cleaning
    Verified Review
    Was on time, did a good job. The scheduling was also very easy and accommodating to our preferences. Would use them again.
  • Zoe C. Dec 9, 2015
    Carpet Cleaning
    Verified Review
    The gentleman who cleaned our carpets was extremely thorough and friendly. Our carpets looked and smelled great when he was finished!
  • Phoenix C. Dec 5, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Joe was kind and funny. The overall process was more in-depth than I expected, which is a good thing.
  • Cassondra N. Dec 3, 2015
    Carpet Cleaning
    Verified Review
    This was by far the best carpet cleaning I've seen. I had tough pet and foot traffic stains and my carpet looks brand new. My technician was so polite, friendly, thorough, careful in my house, and offered a lot of great advice on how to avoid long term stains. The customer service was great! The scheduler contacted me immediately, I was able to schedule quickly, and they confirmed over email and via voicemail which was helpful. My technician was even early! I've used some of the bigger carpet cleaning services in the area but will go back to Bristol Carpets from now on! And the price was very reasonable!
  • Stephanie P. Nov 17, 2015
    Carpet Cleaning
    Verified Review
    I needed a move out cleaning, they showed up on time, did a very nice job, and left my carpets lovely. Very professional.
  • Charel G. Nov 14, 2015
    Carpet Cleaning
    Verified Review
    Joe was professional and very thorough. He was right on time and completed the job in a timely manner.
  • Daniela P. Nov 4, 2015
    Steam Cleaning
    Verified Review
    Professional service. The Bristol employee who came out was on time, courteous and respectful of our home. He removed his shoes when entering, wiped down the hoses before beginning the service and was honest about the results.
  • Sea H. K. Nov 2, 2015
    Carpet Cleaning
    Verified Review
    I got carpet cleaning service for my two living rooms, two rooms and stairs. It was about 90 minutes work. Joe did a great job and was kind. He provided very useful information too.
  • Rose I. Nov 1, 2015
    Carpet Cleaning
    Verified Review
    Very very good service. Happy satisfied customer. I will recommend your company and use again
  • Allison K. Nov 1, 2015
    Steam Cleaning
    Verified Review
    Carpet cleaning for whole house. Pet urine. Quick response and honest expectations set. Hard worker.
  • Stuart P. Oct 31, 2015
    Upholstery and Furniture Cleaning
    Verified Review
  • Kristina M. Oct 30, 2015
    Carpet Cleaning
    Verified Review
  • Dan A. Oct 29, 2015
    Carpet Cleaning
    Verified Review
    Joe was punctual and very nice and did a great job on some very bad stains. He actually cleaned the carpets twice because they were so bad. And he advised us to clean them more often, but he was not judgmental about the fact that we hadn't gotten around to it sooner! The smell was very mild when he was done. Will definitely use him again.
  • Dawn T. Oct 29, 2015
    Carpet Cleaning
    Verified Review
  • Amy J. Oct 28, 2015
    Carpet Cleaning
    Verified Review
    Excellent service. It was a pleasure meeting Joe.
  • Susan S. Oct 27, 2015
    Carpet Cleaning
    Verified Review
    Joe was personable, professional and knowledgeable about carpets. His work was thorough and efficient. I will definitely will call again for his services in the future. Thank you 😊
  • Steffi L. Oct 24, 2015
    Carpet Cleaning
    Verified Review
    Joe did an amazing job. He was very friendly and explained in depth about carpet cleaning. With a rate like that you can't beat. He didnt even charge me for my single area rugs. My apartment was left spotless. Definitely recommend him
  • Cecil W. Oct 24, 2015
    Carpet Cleaning
    Verified Review
    Excellent job. Carpet was not so clean, but when they left, my house was ready to list for sale with every room's carpet looking clean and move in ready. Would not hesitate to use Bristol again.
  • Scott B. Oct 22, 2015
    Steam Cleaning
    Verified Review
    Bristol Carpets were awesome! They made our carpet look brand new. They were great about communicating and flexible with the time and day for scheduled cleaning. Joe came to our place and was a rockstar! He was professional, friendly my kids and very hardworking. He explained how the cleaning process worked and took extra time to clean up our stains. I would recommend Bristol to anyone looking to have their carpets cleaned.
  • Marilyn C. Oct 21, 2015
    Steam Cleaning
    Verified Review
    Joe did a fantastic job! We will definitely be using Bristol services in the future!
  • Leslie B. Oct 13, 2015
    Steam Cleaning
    Verified Review
    I was able to get an appointment right away and they arrived early. Friendly service and they did an amazing job. My carpets have never looked so good and they were very dirty. They don't rush the job but take time with each room to assure they are getting your carpets as clean as possible. I will use them again and recommend them to others.
  • Mitchell H. Oct 9, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    They were quick to respond and did an amazing job!
  • Liz B. Oct 9, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    The company was responsive; I got the appointment in the timeframe I needed. The cleaner, Joe, was terrific--an incredibly hard worker who clearly takes pride in his work and in the company he works for. No cleaner I've used in the past ever did such a thorough and professional job. I hired them to clean my furniture and was so pleased, I had Joe clean my carpet as well. So glad to have found this resource--and I hope Joe will be there for a long time!
  • Kristi B. Oct 3, 2015
    Carpet Cleaning
    Verified Review
  • France's B. Sep 24, 2015
    Carpet Cleaning
    Verified Review
    I hired Bristol Carpets to clean my carpets in my 19 year old townhome. They arrived on time and got right to work My carpets look AMAZING!!! I have used all the other big name companies and my carpets never even looked like they were cleaned when they were done! Great job and I will call you again in 6 months!!
  • Katherine H. Sep 22, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Really appreciated Jose and his remarks about what to expect when the mattress dried. All the stains are now gone! thank you very muchl
  • Kirstie b. Sep 18, 2015
    Carpet Cleaning
    Verified Review
    Joe was awesome! Very knowledgeable about the carpets. Joe went above and beyond to provide great service. Will definitely do business again.
  • Emory K. Sep 5, 2015
    Carpet Cleaning
    Verified Review
  • Tobi S. Aug 30, 2015
    Carpet Cleaning
    Verified Review
    They did an amazing job. Will definitely use them on a regular basis
  • Sarah B. Aug 27, 2015
    Carpet Cleaning
    Verified Review
    The service tech arrived at my home on time and was very friendly. My carpets came out very clean. My only complaint was they took a really long time dry (over 24 hours).
  • Bianca M. Aug 22, 2015
    Carpet Cleaning
    Verified Review
    I specifically wanted a service that was experienced with taking the musty odor from the carpet, especially in the closets and stairway area. Joe was very honest about the options we had; he has many years of experience in this business. We hired him and are very pleased with the result. Joe is very friendly and does his job well. Our carpet does not stink anymore! I would use this agency's service again without hesitation.
  • Jane K. Aug 15, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Friendly, efficient.
  • Elaine W. Aug 15, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Great Job!
  • Barbara B. Aug 14, 2015
    Carpet Cleaning
    Verified Review
    Joe contacted me right away with a reasonable bid an added a little bit for the stairs I had. He showed up on time and was very friendly, professional and thorough.. My carpets look wonderful and I would definitely recommend him to others and use him again in the future!
  • Michelle B. Aug 11, 2015
    Carpet Cleaning
    Verified Review
    Sadly, the stains did not come out and service was late.
    Replied to Michelle B. - Aug 12, 2015

    We would have been happy to come out and take care of your carpets if you were even the least bit satisfied. Also we always aim to be punctual for our appointments.

  • Claudia M. Aug 10, 2015
    Carpet Cleaning
    Verified Review
    Provided a thorough carpet cleaning without rushing and made sure to assure that I was satisfied. Joe is a courteous, competent professional. I will recommend him to others for carpet cleaning.
  • Ian L. Aug 5, 2015
    Carpet Cleaning
    Verified Review
  • Davin R. Aug 5, 2015
    Carpet Cleaning
    Verified Review
  • Julie G. Aug 1, 2015
    Carpet Cleaning
    Verified Review
    By far the best carpet cleaning experience I have ever had! Joe went above and beyond my expectations. Our carpets were destroyed by tenants to the point where I thought replacement was my only option. Joe removed all stains and smells excellently... very happy with the outcome. I will definitely only be using Bristol in the future and would recommend to everyone! Thanks Joe!!
  • Val K. Jul 31, 2015
    Carpet Cleaning
    Verified Review
    Scheduling could have been better, but Joe did an excellent and thorough job of cleaning our very dirty carpets. Nice man.
  • Gary s. Jul 28, 2015
    Upholstery and Furniture Cleaning
    Verified Review
  • Susan R. Jul 15, 2015
    Carpet Cleaning
    Verified Review
    Joe was on time and very professional in every way. I thought he did an excellent job and the pricing from Bristol Carpets was very fair. I will definitely use Joe in the future. Thank you Susan R. Redmond , Wa
  • Melissa C. Jul 14, 2015
    Carpet Cleaning
    Verified Review
    Joe cleaned all the carpets in our entire house. He was amazing! We were very impressed with both his professionalism and also his work. He was wonderful to talk to and we felt more than comfortable with him in our home. We would highly recommend Joe and this company! Prices were very competitive as well. Thanks, Joe!
  • Genette T. Jul 2, 2015
    Carpet Cleaning
    Verified Review
    Joe arrived right on time! Carpet looks awesome! Joe was fantastic! Friendly, honest, old school values! Very competitive pricing! Will definitively use again and refer to friends! Thank you again!
  • Richard S. Jul 2, 2015
    Carpet Cleaning
    Verified Review
    We scheduled a cleaning 3 weeks in advance following a move out. I emailed joe the night before just to make sure he would be there no later than noon the next day. At 9:44 am the next day, I receive an email saying that Bristol is having an equipment issue and they only learned about it the night before... Bristol left me hanging and didn't even have the decency to call me on the phone (though they had called before to handle logistics, so they definitely has my number), nor to contact me when they noticed they had an equipment failure. AVOID AT ALL COSTS, or HIRE BRISTOL FOR A NO-SHOW APPOINTMENT
    Replied to Richard S. - Jul 2, 2015

    In response to Richard's concern about the cancellation of his appointment due to us having equipment maintenance, we attempted to reschedule his appointment for the following day. We attempted to fix the problem the best way we knew how. This is not a example of the type of customer service we provide and this was not a NO-SHOW appointment as stated by Richard. We have many happy and satisfied customers and will continue to service our customers with great care.

  • Eileen L. Jun 29, 2015
    Carpet Cleaning
    Verified Review
    Would definitely call him again!
  • Angela A. Jun 25, 2015
    Carpet Cleaning
    Verified Review
    I'm extremely happy with the outcome!! To us the professionalism is important as it also shows that you're respected and valued. Joe went an extra mile to make my carpet look very clean since it was almost black when he came. I do appreciate your hard work Joe, thanks very much!
  • Michael H. Jun 17, 2015
    Carpet Cleaning
    Verified Review
    Very courteous and accommodating. Also very thorough with respect to cleaning the carpet. Did a great job explaining the challenges involved, including what could and could not be accomplished. I have no qualms about hiring him again in the future.
  • Yenni S. Jun 11, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Nice work Joe! My couch is clean now!!! =)
  • Brandee P. Jun 10, 2015
    Carpet Cleaning
    Verified Review
  • Jonathan S. Jun 10, 2015
    Carpet Cleaning
    Verified Review
    On time, courteous, quick and did more than I asked.
  • Nicole M. Jun 2, 2015
    Carpet Cleaning
    Verified Review
  • Deanna K. Jun 1, 2015
    Carpet Cleaning
    Verified Review
    Did a great job, were thoughtful and courteous. Thank you!
  • Amy B. Jun 1, 2015
    Carpet Cleaning
    Verified Review
    Joe was able to schedule the cleaning exactly when I needed it. He was on time, friendly, and did the work for exactly the amount that was quoted. The carpet looks and smells great!
  • Emily D. May 27, 2015
    Rug Cleaning
    Verified Review
  • Kathy S. May 27, 2015
    Carpet Cleaning
    Verified Review
    He did a beautiful job. I had 4 rooms plus large sectional couch done. I have 2 puppies that just completed 6 months of potty training. So I really needed this done. The rooms look and smell so much better. And Joe, is always welcomed back. Very professional and gracious gentleman.
  • James M. May 25, 2015
    Steam Cleaning
    Verified Review
    Very satisfactory.
  • Michi V. May 21, 2015
    Carpet Cleaning
    Verified Review
    I was very impressed with the customer service and speedy response. The prices here are excellent as well and they use eco-friendly, green products which I adore. I would use them again if they got a portable machine for my apartment. :)
  • Pam J. May 20, 2015
    Carpet Cleaning
    Verified Review
    Bristol carpets did a terrific job on my daughter's carpet and furniture in Seattle! And all with a high degree of customer service! Would hire again without hesitation--the job could not have been done better and the fee was reasonable.
  • Aleta G. May 18, 2015
    Steam Cleaning
    Verified Review
  • Sherry D. May 15, 2015
    Carpet Cleaning
    Verified Review
    Joe was very nice and did a very good job. They came back when a couple of stains resurfaced.
  • Twila S. May 12, 2015
    I was sincerely impressed with the work that Joe did on our carpets. He worked long and hard to get specific stains out and refresh tired and untangled fibers. The cost came in just under what I was quoted. It is recommended that you clean your carpets about every six months. I will continue to have Joe come and clean our carpets as long as the quality remains at this level. See you in 6 months Joe! ~Twila
  • Greg A. May 5, 2015
    Carpet Cleaning
    Verified Review
  • David E. Apr 27, 2015
    Carpet Cleaning
    Verified Review
    Bristol carpet said they would call me back for a appointment they have not called back yet
    Replied to David E. - Apr 27, 2015

    We were under the impression that you would be contacting us via thumbtack or via telephone and we have not heard from you. It would make sense that you would send an email via thumbtack if you really needed services. We would have been happy to accomodate you. As you can see we take care of our customers to the fullest. Thanks. Bristol Carpets

  • Marcy C. Apr 25, 2015
    Carpet Cleaning
    Verified Review
    Quick estimate and scheduling process. Affordable. Professional. Would definitely recommend them. Joe was great!
  • Chris D. Apr 11, 2015
    Carpet Cleaning
    Verified Review
  • Hannah A. Apr 10, 2015
    Carpet Cleaning
    Verified Review
    Joe was very friendly and did an awesome job cleaning our carpet. He worked hard to take the stains out of our carpet! The stains weren't completely removed since they were pretty bad stains, but I am very satisfied with his work. They are barely noticeable now. Would definitely hire again!
  • Tom B. Mar 30, 2015
    Carpet Cleaning
    Verified Review
    This guy has fair prices (he does't get to your house and suddenly start talking about how much it will actually cost. You know.... "Stairs? Oh my gosh, that's another hundred" "Oh and a hall? Well there's another hundred"). Joe charged the price he'd quoted. Period. And his work is excellent. Very professional; we'll have him back. I even invited him to have a beer together after he was done. Interesting guy personally as well.
  • Kahn S. Mar 28, 2015
    Steam Cleaning
    Verified Review
    I will hire Joe again and again, excellent customer service and exceptional A plus job, thank you being in business over 20 years.
  • Phil G. Mar 25, 2015
    Rug Cleaning
    Verified Review
    Joe was super personable and did great work. The price was reasonable and there was no upsell pressure. Would use again.
  • Michelle C. Mar 25, 2015
    Carpet Cleaning
    Verified Review
    Joe was extremely knowledgeable, friendly and did an excellent job. Thank you the carpets look like new again!
  • Betty P. Mar 14, 2015
    Steam Cleaning
    Verified Review
    I really appreciate his courteous and honesty, he is also was working hard. I love that he took his time on cleaning my rug and my rug looks really good. Really like thus company. Will definitely use then again.
  • Theresa E. Mar 7, 2015
    Carpet Cleaning
    Verified Review
    Nice job, well done, would call again.
  • Brooke S. Mar 6, 2015
    Carpet Cleaning
    Verified Review
    Incredibly professional. Customer service like you just don't see anymore. He even cleaned my kitchen rug for no additional charge!
  • Samantha W. Mar 4, 2015
    Upholstery and Furniture Cleaning
    Verified Review
  • Salita V. Feb 16, 2015
    Carpet Cleaning
    Verified Review
    Awesome
  • Kristin M. Feb 11, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    I was totally impressed with Joe. He arrived on time and was upfront about what I realistically could expect in terms of stain removal. He made an extra effort to keep the house clean by wearing booties on his feet and wiping the hoses of dirt before dragging them across my carpet. The chair looked fantastic after the cleaning. It's clear that Joe takes pride in his trade and I would happily recommend his business to friends.
  • Ashleigh C. Feb 10, 2015
    Carpet Cleaning
    Verified Review
  • Daniel D. Jan 28, 2015
    Carpet Cleaning
    Verified Review
  • Reegan P. Jan 27, 2015
    Carpet Cleaning
    Verified Review
  • Heidi G. Jan 23, 2015
    Carpet Cleaning
    Verified Review
    I had Joe out to tow houses in the past week. He was easy to schedule with, his price matched his quote, he arrived on time and his work was excellent. On top of all that, he is an all around nice person. I'm very happy with him and his services.
  • Kris B. Jan 16, 2015
    Carpet Cleaning
    Verified Review
    Excellent customer service and great work!
  • Dan S. Jan 10, 2015
    Carpet Cleaning
    Verified Review
    Very accommodating, friendly and thorough
  • Hannah G. Dec 31, 2014
    Carpet Cleaning
    Verified Review
    Joe was amazing! He was extremely quick end efficient. he did a great job!
  • Diana C. Dec 24, 2014
    Carpet Cleaning
    Verified Review
    Close to on time, called to let me know he was in traffic and eta. Took proper care and time to get carpets in house we just bought very clean. Carpets looked bright and beautiful. I think the previous owner put a lot of smell stuff into the carpet which we reacted to. All allergies were gone that night. Gave me local recommendations for Persian rugs. Joe did a great job!
  • Michael M. Dec 19, 2014
    Steam Cleaning
    Verified Review
  • Yuyun H. Dec 13, 2014
    Carpet Cleaning
    Verified Review
    Quick response, great customer service. Very appreciate Lisa followed through with all detail. Joe is very friendly and took time to clean our rental house with lot of stairs. Competitive price.
  • Sheila D. Dec 11, 2014
    Carpet Cleaning
    Verified Review
    Hi Joe was wonderful, pleasant, a hard worker, kind, very good job, a great guy, thank you so much. He is such a kind, gentleman also, very nicely dressed and respectful and worked hard, and efficient. Thank you
  • Rebecca E. Dec 2, 2014
    Carpet Cleaning
    Verified Review
    I was provided the best quote. The guy who came was delayed by weather, but called to let me know that, which was perfectly fine. He did the job quickly and efficiently and left with my carpets clean. Very happy with the service and would use again if needed.
  • Shelli N. Dec 1, 2014
    Carpet Cleaning
    Verified Review
    Joe was excellent. He was on time, very polite, loved my dogs and called them "babies" which I loved. He was careful around furniture and made sure my carpets were protected from painted furniture by placing plastic guards under the feet. They look and feel very clean. I recommend Bristol and Joe very highly and would use them again.
  • Lorreta S. Dec 1, 2014
    Carpet Cleaning
    Verified Review
    On time! Professional, did a great job and was able to do before the holidays!
  • Catherine H. Nov 27, 2014
    Carpet Cleaning
    Verified Review
    Excellent work! Very clean and quick and easy to communicate with. Even faster than I expected. I would definitely recommend to friends who need this service!
  • Paula B. Nov 25, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Joe Newell cleaned out microfiber sectional sofa. The experience was great. He arrived for the service on time and did a very thorough cleaning. He is very professional, friendly, and polite.
  • Jenecia M. Nov 25, 2014
    Carpet Cleaning
    Verified Review
    Not only did Joe do a beautiful job on my carpets, but his customer service is reason enough for me to recommend this company. I had 3 rooms and 2 stairways done, he really took his time on the stained areas. Joe was able to get some pet stains out that I never thought could be cleaned. Price was very reasonable. To compare Bristol to another company I used a couple years ago, there's no question that I will be using Bristol over them. The other company charged twice the amount and rushed through, getting no stains removed. I will definitely call Joe again. What a sweet and genuine man. He even stayed and chatted for a bit. Thanks Joe!!!
  • Chris S. Nov 15, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Joe did a wonderful job cleaning my furniture. I really didn't believe it would come out looking like brand new. I would highly recommend this company to anyone who had a difficult cleaning job that needs to be done.
  • Corinne P. Nov 11, 2014
    Carpet Cleaning
    Verified Review
    Joe is a fantastic carpet cleaner. I enjoyed his friendly demeanor and loved that he made my rug and sofa look new again. I plan to use his services over and over!
  • Matthew V. Oct 6, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Bristol Carpets did an amazing job on our couch and rug. The price was great and they were very friendly. I would recommend them to anybody and would gladly use them again myself.
  • Erin H. Aug 31, 2014
    Carpet Cleaning
    Verified Review
    Beige carpets were very clean; he cleaned them twice due to the dirt level. Price was as quoted. Only 15 minutes late due to traffic and called to alert me. Would use them again.
  • Drake J. Aug 22, 2014
    Carpet Cleaning
    Verified Review
  • George M. Aug 22, 2014
    Carpet Cleaning
    Verified Review
  • Melissa R. Aug 14, 2014
    Carpet Cleaning
    Verified Review
    My carpets were clean... However, even though the technician stated that the key is suction, my carpets were absolutely soaking wet when he left! Luckily I had my own steam cleaner. I went back over the carpet twice to soak up all the excess water. Even so, my carpet is still wet today, over 24 hours later!
    Replied to Melissa R. - Aug 21, 2014

    Our technician did their best to service your carpeting needs. If a problem arises we always rectify any situation that presents itself. Prompt notification of a problem is key to resolving these issues and in this situation this was not done.

  • Quinn M. Jul 31, 2014
    Carpet Cleaning
    Verified Review
    Great service, high quality work for excellent price. Will use again!!!!
  • Anetha L. Jul 31, 2014
    Carpet Cleaning
    Verified Review
    This is the first time using Bristol Carpets. I was worried about: - Excessive water being left in the carpet - Clean, deoterized, soft & not stiff result - Reasonable price, timely & professional - Bristol went beyond my expectations and discounted me - Extra effort to clean where the renters left oily foot traffic - Couterous, friendly, professional all about the job I am grateful you came in a desperate time with a smile, did an outstanding job and didn't cheat me. I WILL be calling you again Sir. God bless you! Anetha, Everett Wa.
  • Susan O. Jul 26, 2014
    Carpet Cleaning
    Verified Review
    He did a very good job. He cleaned my entire house in an efficient and thorough manner, going over the heavy traffic areas multiple times. He was able to get older stains out of the carpet. He stuck with the quoted price, even with the extra time. Even though he pointed out the areas of wear on my carpet, he didn't push me into paying for those areas. I would hire him again.
  • Catherine C. Jul 10, 2014
    Carpet Cleaning
    Verified Review
  • Duvalle D. Jun 27, 2014
    Carpet Cleaning
    Verified Review
    Extremely professional and personable. Reasonable cost also. I will definitely use them again!
  • Ashfaq S. Jun 18, 2014
    Steam Cleaning
    Verified Review
    Great job done by the cleaner. His was courteous and friendly. He showed up on time, few minutes ahead of schedule. He knew that my timing was important as I had to go to work early in the morning. He also pointed out some bad carpet sports or permanent damaged sports for future reference and maintenance. Will hire them again for my regular carpet cleaning needs.
  • Shelly L. Jun 2, 2014
    Carpet Cleaning
    Verified Review
    on time very professional. They spent extra time on some tough spots and really the carpets look great.
  • Barrit L. Apr 30, 2014
    Carpet Cleaning
    Verified Review
  • Kimberly S. Apr 23, 2014
    Carpet Cleaning
    Verified Review
    Joe came and did my carpets, wonderful job, did not take long. It was inexpensive. I lost my receipt and he brought me a new one. WONDERFUL JOB!!!!!!!!!! Kimberly S
  • Kenny Y. Mar 27, 2014
    Carpet Cleaning
    Verified Review
    Simple, fast, cheap, to the point cleaner. Work is questionable as cleanliness didn't last long. He get things done.
  • Daniel T. Jul 8, 2013
    Carpet Cleaning
    Verified Review
    Bristol came to our site and gave an estimate on the time and cost. They worked to keep the job within our non-profit's budget, came in and did the work on our tight timetable, and they left our carpets looking great. Their office staff was friendly and responsive and their field technician did excellent work. They were honest about what stains would and would not come up out of the carpet and I was amazaed at how many old stains that they were able to remove. We'll use them again.
  • Robert W. Nov 9, 2012
    I had a Boston Whaler in the Edmonds Marina that I was looking to sale and I needed the upholstery cleaned in my boat. I was given the phone number of Bristol Carpets by a good friend of mine and I decided to give them a call. They were on time and sent a professional technician who didn't damage the upholstery and made the boat smell like new! I would recommend anyone looking to get their carpets serviced to contact Bristol!
  • Bruce S. Nov 6, 2012
  • Pearl C. Sep 14, 2012
    Carpet Cleaning
    Verified Review
    Excellent work at a fair price.