North West Windows

Olympia, WA

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About this pro

How does your service stand out?

Quality and reasonable prices are important to us. Our customers always appreciate personalized service from a family business. We discuss each job in full detail before we begin. After the job is complete, we review our work with the customer to make sure they are 100% satisfied with the results.

What do you enjoy about the work you do?

The service industry is very satisfying work. I enjoy cleaning and giving attention to detail, like I would expect from someone working in my home. I have been at it for 20 years. I also enjoy meeting new people and providing a valuable service to them.

Location

Olympia, WA 98502

Background check

Complete

Years in business

24

Number of employees

1

Times hired on Thumbtack

69

Reviews

49 Reviews
  • Maryann M. Jun 9, 2016
    Window Cleaning
    Verified Review
    Ray Herrera and his son did a wonderful job on my windows. They were very professional and the results sparkled. My windows haven't shined like this in a long time. I would certainly recommend them for both their professionalism and for the end result.
  • Bob H. May 21, 2016
    Window Cleaning
    Verified Review
    Large home. 41 Windows; 3 sky lights. Great job. Ray and his don worked non-stop to get the job done. Would hire again.
    Replied to Bob H. - May 21, 2016

    Thank you Bob. We will gladly honor the same price next year if you decide to hire out again. We enjoyed a good day meeting you and cleaning your windows. Ray H.Type your response to this review.

  • Mary H. Apr 24, 2016
    Window Cleaning
    Verified Review
    Had the job scheduled until the business looked up my area and decided it was too far. Not that big of a deal except I thought that would have been the first thing that was considered and the whole idea of "finding someone in my zip code to do the work". Not sure I'd use this site again
    Replied to Mary H. - Apr 28, 2016

    I'm sorry you felt it was to far to travel Mary. As we both agreed on that, you would be better served by having your windows cleaned by a local Company. I always believe in being open and honest with my customers. Integrity and customer service are always in the fore front. Ray HerreraType your response to this review.

  • Maryann M. Jun 9, 2016
    Window Cleaning
    Verified Review
    Ray Herrera and his son did a wonderful job on my windows. They were very professional and the results sparkled. My windows haven't shined like this in a long time. I would certainly recommend them for both their professionalism and for the end result.
  • Bob H. May 21, 2016
    Window Cleaning
    Verified Review
    Large home. 41 Windows; 3 sky lights. Great job. Ray and his don worked non-stop to get the job done. Would hire again.
    Replied to Bob H. - May 21, 2016

    Thank you Bob. We will gladly honor the same price next year if you decide to hire out again. We enjoyed a good day meeting you and cleaning your windows. Ray H.Type your response to this review.

  • Mary H. Apr 24, 2016
    Window Cleaning
    Verified Review
    Had the job scheduled until the business looked up my area and decided it was too far. Not that big of a deal except I thought that would have been the first thing that was considered and the whole idea of "finding someone in my zip code to do the work". Not sure I'd use this site again
    Replied to Mary H. - Apr 28, 2016

    I'm sorry you felt it was to far to travel Mary. As we both agreed on that, you would be better served by having your windows cleaned by a local Company. I always believe in being open and honest with my customers. Integrity and customer service are always in the fore front. Ray HerreraType your response to this review.

  • Nancy L. Mar 27, 2016
    Handyman
    Verified Review
    Mike did wonderful work but he was always late. I had nothing else to do on those days so it wasn't a big deal. I will hire him for my next project. His was the best bid, not just because of price but because he really listened to what we wanted. The others told me what THEY were going to do.
  • patrick M. Feb 22, 2016
    Handyman
    Verified Review
    Communication during the process of this job has been excellent. I am very pleased with how they operate and will definitely use them again.
  • Joy m. Jan 10, 2016
    Window Cleaning
    Verified Review
    After having neck surgery I was unable to clean my windows myself. I was skeptical hiring out because of the price. I ended up getting my windows cleaned along with screens and sills. They did a great job. Father and son team that were very friendly and professional. I will have them back again. Next time will be cheaper since I won't need as much done :)
  • Patricia D. Jan 9, 2016
    Roof Cleaning
    Verified Review
    Replied to Patricia D. - May 3, 2016

    We were there and fixed your rain gutter at your rental. It sure would be nice to get paid the $50.00 you still owe us for that Patricia. Oh well i'll chalk it up as a business loss. Ray HerreraType your response to this review.

  • Scobie P. Dec 23, 2015
    Apartment Cleaning
    Verified Review
    Ray and crew are good people. I really appreciated the quality of communication. I think they are in a really tough business, often having to bid on work they haven't seen, and trying to trust that people will pay them. My hat is off to North West Windows.
  • Richenda R. Nov 23, 2015
    Office Cleaning (Recurring)
    Verified Review
    On time, organized & hard working.
  • Ric R. Nov 22, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    I thought he did a good job. He even washed our sky lights for a bonus.
  • Jerry k. Nov 6, 2015
    Window Cleaning
    Verified Review
    Great job ! even more than I expected , I will definitely use them again in the future ! highly recommend them to anyone!
  • Karilyn d. Oct 22, 2015
    Window Cleaning
    Verified Review
    He was very prompt in visiting the work site and giving the bid which was very competitive. Job completed very quickly and nicely done. Have contracted for his service on a routine basis.
  • Richard P. Oct 15, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    Cleaned gutters, put on window screens and adjusted motion lights. Great guys. On time, good work and clean up. Definitely recommend them.
  • Randy S. Aug 30, 2015
    Window Cleaning
    Verified Review
  • Jill C. Aug 26, 2015
    Window Cleaning
    Verified Review
    Ray came out on short notice, was professional and did a great job! I would certainly call him again
  • Emily R. Aug 8, 2015
    Window Cleaning
    Verified Review
    Ray and his son did a fantastic job on our windows, we couldn't be happier with the outcome!
  • Denise F. Jul 28, 2015
    Window Cleaning
    Verified Review
    Excellent job! Windows, screens, tracks, spotless-great attention to detail. Very fair price for the quality. I highly recommend them for home or commercial properties.
  • Gwen S. Jul 25, 2015
    Window Cleaning
    Verified Review
    Our home has lots of windows that needed cleaning inside and out. We also have glass railing round the deck. Ray and his son were very professional. They let us know in plenty of time that they were going to be a little late and they arrived when they said they would. They did an immaculate job of the windows on both sides and also the glass deck railings. We could hardly tell that there was glass there at all when they had finished. They were non intrusive and polite. The price was very reasonable. It was a thorough job well done. We would not hesitate to recommend them to friends and family.
  • Carol V. Jun 23, 2015
    Window Screen Installation or Replacement
    Verified Review
    Windows, metal roof, window screens and vinyl siding. It took three long days. Work was done and we are very happy.
  • Jim K. Jun 15, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    Failed to show up on the appointed time. Called on the day of the appointment claiming he was getting out of the gutter cleaning business. Thanks for nothing.
    Replied to Jim K. - Jun 17, 2015

    JIm, i explained to you that my helper had quit and i called you ahead of time. I'm sorry you don't expect apologizes when a worker quits and i have to hire a replacement. Customers please read my other customer comments and not just one negative review.

  • Dave P. May 29, 2015
    Pressure Washing
    Verified Review
    Ray, his son and the rest of his crew did a fantastic job for us. His bid was more than fair and he definitely over delivered. P.S have Ray do your windows, amazing. Just great people. Thanks.
  • John S. May 20, 2015
    Window Cleaning
    Verified Review
    Ray and son Jordan do an excellent job of cleaning windows. My windows are spotless, and before they were very dirty. In addition to washing the glass, they clean the tracks and the white window frames around the glass. I am amazed how much whiter the frames are now. They also fix or replace window screens, which they also did for me. I am very pleased with Northwest Windows and fully recommend them. They are also very professional and efficient and personable and keep their schedule-appointment time.
  • Marilyn R. May 19, 2015
    Pressure Washing
    Verified Review
    Ray, once we identified my property, you went right to work with your son and did a great job of blowing the large parking lot and then power washing the whole area;, accomplishing this in one day! I am very pleased and will keep your name on file for future jobs I need done
  • Kelly F. Mar 29, 2015
    Window Cleaning
    Verified Review
    Great! Nice people, great price.
  • Helen D. Mar 15, 2015
    Pressure Washing
    Verified Review
    Ray and his son, Jordan just pressure washed my patio and cleaned my windows. The job they did is amazing. I couldn't be happier with the results. Very prompt and friendly service. Would recommend them to anyone looking for this type of service. Very reasonable. Thank you Ray and Jordan!
  • Norma K. Sep 22, 2014
    Window Cleaning
    Verified Review
    Ray was hired to do my exterior windows and clean the tracks. He and his son did a professional job. They even cleaned the screens before putting them back on. I would use them again.
  • Krissy T. Aug 6, 2014
    Window Cleaning
    Verified Review
    Ray and his son truly did the most AMAZING job washing my windows. They were friendly, efficient, and thorough!!!! I gave them a $50 tip to show my appreciation of their great service and stellar price. I have given their name to friends and family who can also use their services. You will not be disappointed with their service.
  • Roxanne M. Jun 27, 2014
    Window Cleaning
    Verified Review
    Mr. Herrera and his son were very helpful and did an excellent job. I would recommend him. I would hire Mr. Herrera him again.
  • Myra M. May 23, 2014
    Window Cleaning
    Verified Review
    Mr Herrera and his son, Jordon, were a delight to work with. They were courteous, and efficient. They approched the job with a workman like attitude and did a marvelous job of cleaning both first and second story windows. Once again they sparkle and make the view look all that much more inviting. Thank you for your reference.
  • Caitlin D. Dec 28, 2013
    Upholstery and Furniture Cleaning
    Verified Review
    I cannot say enough positive things about the work done by Ray and his son. They spent 2 1/2 hours cleaning two of my couches. The couches look as good as new and the men were very nice-- even putting up with my Jack Russel Terrior(ist). I will definitely use their services again.
  • Edna Z. Oct 27, 2013
    Steam Cleaning
    Verified Review
    Ray and his son were very pleasant, prompt and professional. They did a great job.
  • Lynn M. Sep 10, 2013
    Pressure Washing
    Verified Review
    This man was on time friendly and did an excellent job at a fair price. I highly recommend him.
  • Phil A. Jul 31, 2013
    Pressure Washing
    Verified Review
    Great job on the pressure washing of our driveway and walkways, and window washing. Will hire him and his team again for future work.
  • Liz M. Jul 19, 2013
    Pressure Washing
    Verified Review
    Very quick to respond with a request for a quote and very reasonably priced! Mr. Herrera and his sons were courteous and respectful and did a wonderful job. Upon arrival they reviewed with me the work to be performed and promptly got started. I had to leave for a little bit and upon my reture the siding and driveway were sparkling!! I would recommend and utilize Mr. Herrera again. Liz Murray
  • Ginny P. Jul 4, 2013
    Window Cleaning
    Verified Review
    I have two skylights on a very high, steep roof and 4 small windows on second story. The Herrera crew arrived on time, got right to work, sure seems like they were done quickly enough. I felt the price was fair, they were courteous, and they did a good job. I will have use this service again.
  • Pierce C. Jun 15, 2013
    Roof Cleaning
    Verified Review
    This was the first time we used the service for our HOA. The staff and owner were courteous and friendly, arrived on time. Performed work and clean up efficiently and in a timely manner. Price was in mid range with other bids.
  • Erik E. Jun 9, 2013
    Roof Cleaning
    Verified Review
    Ray and his son showed up on time and did a great job at the agreed upon price. Friendly/polite. Roof looks great, and did a nice job on power washing sidewalks & patio. Thanks Ray!
  • Sally S. May 25, 2013
    Roof Cleaning
    Verified Review
    Ray arrived on time and proceeded to work on my roof and gutters. He was extremely informative about how he intended to do the work and what products he was going to use. He and his son finished the job in approximately two hours and then I was so pleased with the result of the roof/gutters, I agreed to have my windows cleaned. My windows are not easy to clean and they spent the next four hours cleaning windows and screens. My house is gleaming. They did a professional job and were careful outside with my plants, and inside with my various art pieces. I would definitely use them again.
  • Jan S. May 11, 2013
    Upholstery and Furniture Cleaning
    Verified Review
    Ray and his son did a wonderful job on the couch and loveseat. They were very thorough and what a great customer service attitude! I will have them back. They also provide many other services.
  • Janine G. May 1, 2013
    Roof Cleaning
    Verified Review
    Ray & his son cleaned my windows, screens and blinds. The next day he came back with his daughter-in-law and cleaned the moss from my roof and the gutters and downspouts. They all did a fabulous job! I intend to hire them again next year to do the same work again. Their pricing is fair, they are very personable and extremely respectful of your property. I would definitely recommend them to everyone I know.
  • Barbara V. Apr 24, 2013
    Window Cleaning
    Verified Review
    Ray and his son Jason are awesome? My windows are sparkling? I found them to be very cordial and respectful. Our house is 3 stories, but they tackled it with ease. They also cleaned a couple pieces of furniture for us. Looks great. Fair price. We recommend them highly.
  • Carlene C. Apr 7, 2013
    Pressure Washing
    Verified Review
    I engaged Mr. Herrera and his son to power wash the patios for my home and 2 rental units, he also power washed the front walk ways. They moved pots and cleaned up any dirt splattered on the siding. The patio's look wonderful and we are all extremely pleased. The price was very reasonable, they were personal, professional and concerned with my satisfaction. I will be using their service in the future to wash the windows on all three houses. Thank you Mr. Herrera and Jordan.
  • Shell M. Mar 5, 2013
    Gutter Cleaning and Maintenance
    Verified Review
    Ray did a great job on the roof and gutters. I will definitely use his services again.
  • Theresa L. Feb 14, 2013
    Window Cleaning
    Verified Review
    Mr. Herrera and his crew did an excellent job. They cleaned furniture, carpets, and windows. They also cleaned my driveway, sidewalks, and gutters. The total work time was about 5 hours. I would hire Northwest Windows/Cleaning Services again and I recommend them to anyone needing cleaning services in / around their property.
  • Eric S. Feb 5, 2013
    Mark and Jordan from Northwest Windows arrived on time to clean my roof and gutters. Both were extremely courteous and professional. They did outstanding work and I feel comfortable recommending the company to family and friends. Great work at a fair price.
    Replied to Eric S. - Feb 5, 2013

    Thank You Eric for choosing my Company to take care of your cleaning needs. I look forward with my son Jordan, cleaning your exterior windows this spring. Northwest Windows & Cleaning Services.

  • Kevin S. Jan 18, 2013
    Ray does excellent work. Our windows really looked nice after the work was done. I recommend Northwest Windows without any reservations whatsoever.
  • Michael H. Jan 16, 2013
    Mr. Herrera came to wash windows and clean carpets for me at 3 different locations. I was and am still impressed of his knowledge about cleaning chemicals. The quality of work that he and his crew turned out was top notch. I have never seen windows sparkle and glisten like they did when he was finished. Their work ethic was awesome, you can tell that they work hard to deliver quality. I felt very comfortable having Mr. Herrera in my home to work and to projects I am working on. He was very personable, and approachable even while he is working. Lucky to have found a great window washer.
  • Cheryl B. Nov 30, 2012
    Ray cleans my business windows once a month and does an excellent job. I would highly recommend him.
    Replied to Cheryl B. - Nov 30, 2012

    Thanks Cheryl. looking forward to cleaning your carpets this Sunday at your book store in Shelton.

  • Lucy N. Nov 28, 2012
    Roof Cleaning
    Verified Review
    Ray cleaned my garage roof and power washed my concrete porch. Everything was done well and they cleaned everything up afterwards. Prompt and professional service. I would definitely hire him again.

Q&A

What education and/or training do you have that relates to your work?
I always stay informed in the service industry as new products and new systems are always being invented. I am open to new ideas, especially if it can save the customer time and money. But no invention can take the place of quality work and great customer service!
Do you have a standard pricing system for your service? If so, please share the details here.
We charge by the window or by the job. A rough estimate can be given over the the internet or by phone. Once at the job site we go over the price with the customer to make sure they approve before beginning work.
How did you get started doing this type of work?
I started work for a McDonalds as the maintenance man, cleaning windows. I later moved on to wash windows for another company. Soon though, my new employer went out of business. Fortunately, with my skills and good reputation, I picked up working for the customers of my previous employer and developed it into my own successful cleaning business!
What types of customers have you worked with?
Window cleaning,homes and business. Cleaning rain gutters, Removing and treating roofs with moss build up. Power washing sidewalks, driveways, homes with metal or aluminum siding. Carpet cleaning. Upholstery Cleaning with quick drying time. My son does small plumbing & maintenance repairs.
What advice would you give a customer looking to hire a provider in your area of work?
Get several bids and then spend time talking with your potential provider. You want to feel comfortable with the person you hire as they will be spending time on your property and you need to feel that they are honest & can be trusted when around your property. Make sure respect and care is taken when working at your place.
What questions should customers think through before talking to professionals about their project?
That we are meticulous and give attention to detail in all our jobs. That i am interested on how the finished job looks before being overly concerned with the price. We strive for customer satisfaction on each job. Our best advertisement that we could have is your Word of mouth. It does work.