The two movers that came were very polite and worked very hard. My original post was for a piano mover, to just move my piano. Turns out I paid for 3 hours of time, so they agreed to move more than just the piano. I had some very heavy things to move (piano and gas grill) and they did it very cheerfully and efficiently. When I originally posted my request, I put in the notes that the piano had to be moved down 31 stairs. Rick responded almost immediately with a quote that was about half of what I had been getting from other piano movers. I accepted his offer, then he asked about stairs. When I told him there were 31 stairs, he said that would be additional money. His price was still reasonable, I just think it was a little unprofessional to jump the gun with a quote before reading the entire post and understanding the details of the job. Also, the movers were not professional piano movers. In my case, it was OK because my piano is old and out of tune anyway. They were very careful with it, and did a nice job. But if you have a piano that has value, I would call a professional piano mover. For any other furniture, these guys were great! Again, very pleasant and agreeable.