FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge our services based on the technical expertise required and replacement parts. Most appliances take a few minutes to fix once we have diagnosed the problem. We would love our customers to understand that we will not charge above the industry standard for any given task. Furthermore, we endeavor to solve your problem no matter what it takes. Some costs are beyond our control, such as replacement parts. We may take a few days to order parts, and we will request you to make a deposit for the same. We also have wonderful discounts for new and returning clients.
- What is your typical process for working with a new customer?
We have standardized our work processes to ensure 100% customer success! -You reach out to use -Talk to our customer service and schedule an appointment -We honor the appointment promptly and aptly -Conduct diagnostic tests for your unit -Write down an estimate -We agree on the pricing and work -We get right to work -If there are replacement parts, we arrange how to get them and reschedule the work appropriately -We fix your problem -You are happy -We are all happy
- What education and/or training do you have that relates to your work?
We are highly trained and skilled in this job. We have done HVAC courses that prepare us for all technical inspections and repairs. We have gone through Samsung manufacturer courses. We also have EPA universal licenses. As you can see, you are in safe hands.