This was a tough review to write as there were some highlights but also some severe negatives. I would probably give somewhere between a 2.5-3 stars.
People Movers got back to me quickly after I inquired about a quote from them. They were straightforward and easy to talk to. The move we were trying to coordinate was a little over 2 weeks out and Elena was great and working out several different times and dates for us to choose from. Piece of cake so far.
The day of the move arrived. The movers arrived in the time frame as promised and were very nice about getting the truck in the exact place needed. I walk them through our 1 bedroom apartment and they get started. This is when things start going a bit south.
I've used numerous moving companies of all kinds now; full on professional movers and the slightly more budget friendly movers. I've also done enough moving on my own to know that moving is not an easy job. It's why at a certain point in your adult life, you begin to pay a moving company to move your stuff for you; it's a physically demanding job. For that reason, I never mind it if a mover needs a quick break here and there. I totally get it.
However, I also expect that the movers that I'm paying for are more physically in shape and capable of the job from start to finish. It became very clear early on that one mover was great at his job (Zaran) but the other mover was not. He was very inexperienced and just not as up to the physically demanding aspect of hauling furniture and boxes for hours. It was also difficult that he spoke zero English. Please don't get me wrong; his inability to speak English wasn't what made him bad at his job but it doesn't help if I can't at least communicate basic requests, concerns or questions to him especially given his inexperience in the moving industry.
We don't have a lot of stuff overall and again, having used enough moving companies by now for comparison, I know that to move the amount of stuff we have takes on average 3-4 hours from start to finish. When we hit hour 3 and we still had more to load; I realized we were going to be way over that timeframe. So I started hauling stuff to the moving truck as well, which I have never had to do with any other moving company. To be fair, I was hauling some of the lighter things but I still was hustling back and forth with the guys to get the job done which was a bummer as the point of not doing a DIY move was so that I'd have the physical energy of unpacking and getting us moved into the new place.
In the end, it took considerably longer than it should have. Zaran was great and I would work with again but the problem with the more budget friendly moving companies is that it's a mixed bag of who you might get as your movers for that day and that can really change the experience. They did provide wardrobe boxes (though a couple of them were in bad shape) and seemed to have extra boxes to use free of charge (we didn't need any) and with the exception of one of our side tables, nothing else was broken or damaged as far as I can tell.
Zaran worked really hard and tried to make up for the lack of the other person's capability. Zaran did offer a decent discount as he knew the move took longer than it should have, for the damage to the side table and for me helping out too. That was very appreciated and helped lessen the sting of disappointment. I tipped the movers (Zaran got a bit more as he did a much better job), gave them water bottles through out the day and they of course had use of the restrooms.
Would I use People Movers again? Sadly, no. The move ended with more frustration and me being tired and not ready to jump into unpacking our place as I had hoped I would. No one was rude or mean but there was just a level of inexperience and efficiency that was a little too lacking, even with Zaran doing a good job in and of himself.