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I can't speak to the quality of the work, as the repairmen just left. However, they were able to come a bit earlier than my appointment, which is ALWAYS a pleasant surprise, and were very courteous and efficient. This is my first plumbing repair call since purchasing our condo seven years ago, and the repair was more expensive than I anticipated. However, I have no idea what constitutes a "Good value" in this area!Jun 22, 2020Review from GoogleZoom Drain's reply
Hi Deb, Thank you for your positive feedback. Zoom Drain Seattle is committed to providing exceptional service and exceeding the expectations of our clients. We appreciate your review. Thank you for your time and willingness to share. Thank you again, The Customer Service Team at Zoom Drain Seattle facebook.com/zoomdrainSE
If you get Jordan C as your tech you wont be disappointed. He did a fantastic job. He's extremely polite, professional and was very clear with what needed to be done. I would definitely use Zoom Drain again.Jun 15, 2020Review from GoogleZoom Drain's reply
Hi there, Thank you for your feedback. We strive to exceed the expectations of our customers. We are so glad to hear that our technicians have done just that. Looking forward to servicing your home in the future. Thank you again, The Customer Service Team at Zoom Drain Seattle facebook.com/zoomdrainSE
Exceptional service! Jordan was such a lifesaver and an absolute pleasure. He arrived within 25 minutes of calling for an emergency service, albeit it being nearly midnight.Our RV tank was backed up and unable to be used, and no other plumbing service we called knew how to fix RV tanks (which is surprising considering we are in Seattle, the Mecca of RVs). We cannot thank Jordan enough for his exceptional service, knowledge, and professionalism! Truly a lifesaver!Jun 18, 2020Review from GoogleZoom Drain's reply
Hi Alexa, Thank you for your kind words about our business and your experience. Our team was honored to work on fixing your RV. We're pleased that you're happy. Thank you for your time and willingness to share. Thank you again, The Customer Service Team at Zoom Drain Seattle facebook.com/zoomdrainSE
We have used Zoom Drain many times in the past, and would recommend them to any one in our family members and our friends.Jun 24, 2020Review from GoogleZoom Drain's reply
Thank you so much Rob, for taking the time to share your wonderful experience with us here at Zoom Drain. We take pride in knowing our customers are happy and satisfied with our service. We love referrals and would be honored if you referred us to your friends and family. Thank you again, The Customer Service Team at Zoom Drain Seattle facebook.com/zoomdrainSE
I called Zoom Drain to service my slow kitchen drain. They were able to send a plumber out that day, Jordan, who cleared the drain. Additionally, Jordan explained what was causing the back-up and also explained some options on how to prevent back-ups in the future. Highly recommended!Jun 22, 2020Review from GoogleZoom Drain's reply
Hi Peter, Thank you for your feedback. We strive to exceed the expectations of our customers. We are so glad to hear that Jordan did just that. We appreciate your review. Thank you again, The Customer Service Team at Zoom Drain Seattle facebook.com/zoomdrainSE
License Type: Plumbing Contractor (WA)
- What should the customer know about your pricing (e.g., discounts, fees)?We give free estimates and we don't perform any work without your authorization.
- What is your typical process for working with a new customer?We will typically have a customer show us the area of concern, we will then check out the other drains in the vicinity to determine the appropriate solutions. We then show the pricing out of a menu price book before we start work.
- What education and/or training do you have that relates to your work?We are very specialized in drains and have our own in-house training center for drain cleaning. We have weekly training sessions and mandatory safety training.