CHRISTOPHER NICOLETTI-COYLE
Chef, Food Service industry Professional, Restaurant Manager and owner, Experienced Technician with many accomplishments in the I.T. and Tech Support specializing in Point of Sale in food service - Call Center - PC Windows and Mac Trained - Microsoft Office – Project Management - POS ProgrammingPoint of Sale installations – Surveillance and Security systems
Professional Experience:
Hilton Garden Inn, Rio Rancho, NM - Chef
3/14 to present
Manage full service dinner, restaurant, banquets, menu design and planning, purchasing, trining and development
Aramark, Metropolitan Detention Center Albuquerque, NM 09/14-5/14
P/T Civilian Food Service Supervisor
Supervise and train culinary workers at a 2000 bed facility.
Whataburger Corporation Manager Albuquerque, NM
12/13- 09/14
Manage a high volume quick service restaurant with 1 million dollars annual sales. All products served were fresh, not frozen. Duties include managing 42 employees, POS, Surveillance and Back office systems, Drive-through and entire kitchen and customer service management. This was a 24hour operation.
Cafe Rio at Hewlett Packard, Rio Rancho, NM March 2013 – November 2013
Chef-Manager
Implemented fulltime corporate dining concept at Hewlett Packard
Trained and managed staff
Marketed and designed all breakfast, lunch and catering menus
Implements fresh seasonal daily specials and home made soups daily
Trained office team on P&L, cash and credit card reconciliation and Inventory, Purchasing and labor
Maintained zero deficiencies for NM Health code
Setup broad liner vendor accounts
Costed entire menu
Aramark @ New Mexico Dept. of Corrections, Los Lunas, NM
August 2012 – December 2012
Food Service Director
Directed the Aramark Food Service team at a multi unit Correctional facility
Maintained American Corrections Association accreditation (ACA)
Managed all Accounting and reported to HQ weekly
Responsible for all inventory and purchasing
Managed 13 civilian food service supervisors and two Assistant Directors
CPR and First Aid trained
Detainee food service workers certification program
Responsible for all office technology
Compass - Regional Corrections Center, Albuquerque, NM
December 2007 – July 2011
Food Service Director
Managed all Accounting (Sales, Overhead, AP, AR, PR) and reported to HQ
Responsible for all inventory and purchasing
Managed four civilian food service supervisors
Responsible for all inventory and purchasing and technology
Compass @ INTEL Rio Rancho, NM
November 2005 – November 2007
Financial Controller / Café manager Starbucks
Bon Appetit Division’s financial controller responsible for all weekly financials
Managed Starbucks café inside Intel
Installed and managed MICROS POS System
Trained and provided level II support for internal accounting system users
Cash Handling and Bank Reconciliation
Managed all Accounting (Sales, Overhead, AP, AR, PR) and reported to HQ
Produce weekly P&L’s and client billing
Transitioned from MICROS to Infogenesys POS system
Installation Service Technology, Rio Rancho, NM
November 2003 – December 2005
Regional Manager
Managed 7 Point of Sale field service technicians.
Replaced POS systems for worlds largest fast food providers
Authorized Panasonic and IBM installer
Work flexible hours to meet client needs
Worked closely with clients corporate offices and help desks
Schedule and coordinated installations for west coast
Setup up all credit card processing
Trained managers and staff on all new HW and SW
Provided help desk support
Skilled in cabling Ethernet and coaxial connection
Hardware inventory control manager for new installations
Compass Bon Appetit Palo Alto, CA May 1998 – November 2003
Tech support – Field service
Provided technical support for internal accounting and POS systems that we
Installed at
Corporate cafes
Installed all hardware and software for corporate reporting systems
Coordinated all POS installations
Trained management and staff on corp. reporting systems and POS systems
Cash Reconciliation
Credit card processing
Document control for all accounting and POS user manuals
SABLE Point of Sale San Mateo, CA
June 1994 – April1998
Call Center Manager
Managed the 24 hour call center for Sable POS systems,
Customer base of 800 national and internal accounts
Implemented satisfaction survey systems and call tracking system
Created a revenue center for billable non contract calls and training materials
Produced weekly call center statistics reports for CEO
Work closely with all major credit card processors
Nicoletti’s Italian Deli and Café Owner operator 1989-1994
Combined my professional restaurant experience along with my Italian familiy culinary heritage by owning operating Nicoletti’s in San Diego, CA
Hotel Durant
Berkeley, CA
Restaurant manager for high volume hotel restaurant at the Cal state Berkeley campus
La Valencia Hotel, La Jolla California -The Skyroom
Assistant to Chef Jerve Glinn
Prepared and fresh and sustainable served prefix meals at a five star hotel
Carrow’s Restaurant / Farwest services
Long Island New York and San Diego Californian
Managed Carrow’s and Plankhouse restaurants in NY and California
Nicky’s Restaurant Centerport, NY
Manager, Maitre de, Cook, Bartender, Waiter
Continued Education and Certifications
Computer Science SUNY @ Farmingdale - SJ Delta College, RDBMS
ACA, OFTD and ICE Standards, Albuquerque, NM - GEO, Cornell and NMDOC
Security training Fire safety, first aid and CPR certified - IBM help desk seminars
References will be furnished upon request