What education and/or training do you have that relates to your work?
I am constantly reading and learning from others. I am in constant contact with my finish supplier. You can never know too much in this industry. Things are always changing and improving, and the only way to offer the top qualities we are known for is to stay in the loop.
Do you have a standard pricing system for your service? If so, please share the details here.
Our pricing is based on 3 parts: Lumber, finish, and time.
We have access to over 100 different species of lumber, offer 4 levels of finish quality combined with the different sheen options and thousands of color variations, and in some cases have to guess at how long the project will take to produce.
To say the least, it can be slightly complicated.
Lumber markets are very fluid and are heavily based upon supply and demand. Lumber prices can vary at different times of the year, sometimes daily and without warning. The different finishes that we use can also fluctuate and can vary upon the level of quality that you're looking for. Custom pieces take time. The more specialized, the more time it can take to finish the project.
How did you get started doing this type of work?
I was tired of the day to day grind in an office. I have always wanted to own my own business and use my creativity to provide amazing, unique products. So one day I just did it. And I regret nothing. It has been one heck of an amazing ride and I wouldn't trade this for anything.
What types of customers have you worked with?
Flooring and trim are the two most common jobs we do. We can do the everyday, run of the mill trim to the very custom designed trim. Painting trim has become very popular, so we do paint a lot. We can match existing trim or run enough to redo your whole house. And with flooring, we can make it so it is unfinished or prefinished. It is an amazing process to take rough lumber and turn it into a beautiful, durable floor for your family.
Describe a recent project you are fond of. How long did it take?
A customer stopped in frantic. She had picked up a door with a beautiful peice of glass in it at a antique shop. She was desperate to use the door in her home, as she was restoring the home and the door was originally from that house. She had been trying, with no success, to find someone to refinish the door for her. I told her it would not be a problem and got to work. I sanded the door, restained it, sealed it, lacquered it and gave her a call. She stopped in to pick it up and when I rolled it out for her, she started to cry. Tears of happiness. I have never, in my life, been hugged that hard. She was beyond happy. And so was I. It looks beautiful in her home!
What advice would you give a customer looking to hire a provider in your area of work?
If you are asking a professional for their advice, please, take it to heart and use it. We are here to help. Not hinder. Trust us. We will keep you in the loop the whole way through the project.
What questions should customers think through before talking to professionals about their project?
Custom products take time and are not mass produced. If you want it to be done right, we need more than a day to design, manufacture and finish your order. Please plan appropriately.