FAQs
- What is your typical process for working with a new customer?
Clients can reach us via email, phone, our website, or through the Thumbtack messaging system. Once we determine the address, an exact estimate can be given in minutes! You have the option of enrolling in a written agreement or utilizing our easy-to-use credit card system. If you provide your credit card number, it goes into our system where nobody can retrieve it. This is a process that is protected by PCI compliance. It is expensive so most companies do not use it. We have the procedures in place that ensures that there is absolutely nothing we could do to violate your trust in us. The person speaking with you on the phone one day will be the same person whom you speak with the next day. We know what your preferences are. We know what you don't want to be done. We know what promises we made. We have spent a lot of time to ensure that we provide the highest level of service possible.
- What education and/or training do you have that relates to your work?
We are very sensitive to the quality and type of product that is used on your home's turf and around your house. Is it safe? Is it a formula that has withstood the test of time or a new product that we should be concerned about? We worry about these things. There are many types of insurance. The insurance that we use not only protects us, it protects you. All of our employees are meticulously trained and re-trained to ensure that the highest quality of work. We frequently perform random job site visits to ensure that our employees fulfill our guarantee.
- How did you get started doing this type of work?
I started this company because I love the appeal of a healthy lawn. The way that a weed-free, rich, and healthy lawn looks can change the way an entire property is perceived. During my Junior year of college, I decided to start mowing lawns. This was just the beginning. After having trouble finding a professional and reliable subcontractor for a landscaping job, I wanted to start a company that focuses on professionalism and the guarantee of high-quality work. This is why we have a double-money-back guarantee: If you are not satisfied with our work, we will fix it for FREE. After that, if you are still not satisfied with our work, we will pay another company of your choice to complete the work.