FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No each project is different and quoted as required. For tile work yes we have some standard pricing such as $7.50/sft flooring, $25/sqft backsplashes. Even these can be subject to change depending upon how much of the project the customer wishes to do themselves.
- What is your typical process for working with a new customer?
Our first step in managing a new project is to meet the customer and get to know them, their style, their wants and needs in order to develop a vision that determines scope/schedule/budget. We work with the customer to finalize components, colors, and costs and provide a detailed contract. From there we move into project execution and provide a timeline with deliveries and milestones for key tasks. managing the work we include the customer at every turn and acquire approval or change orders for all work. A final walk through with checklist leads to approval or punch list items that once completed closes the project.
- What education and/or training do you have that relates to your work?
Yes we stay plugged in to all the latest gizmos, gadgets, and construction materials and techniques through industry contacts, shows, and manufacturer releases.