Q. Describe the most common types of jobs you do for your clients.
A. Here in Palmdale and Lancaster, CA the most common appliance repairs would be: Whirlpool or Kenmore clothes dryer not heating, General Electric Refrigerator not cooling, Frigidaire Dishwasher not cleaning, Whirlpool or Kenmore Washing machine not spinning or leaking and Magic Chef Oven not heating.
However, don't think that the Whirlpool Washers & Dryers aren't good because we see them alot. The reason we see them a lot is because over 75% of the households own a Whirlpool or Kenmore. That's what's in MY laundry room. That's what I recommend. (Whirlpool that is. Kenmore is just the name Sears puts on their Whirlpool made machines. When people say they LOVE their Kenmore washer,...they're actually saying they LOVE their Whirlpool washer) BUT..... If you over-load them or don't maintain them,........ you'll need service soon!! Just call (661) 947-3428
You CAN think that the Frigidaire dishwasher isn't good because we see them alot. We see them alot because they can't clean dishes worth a darn! (I would have said damn but I don't think they would let me)
Q. What advice do you have for a customer looking to hire a provider like you?
A. I wrote an article about this on "Wikihowto". It's entitled "How to choose the right appliance repair service in your area". It's important information about what to ask when trying to decide which company you should use. How to weed out the dis-honest companies from the honest ones. Just go to Google.com and type into the search box: "How to choose the right appliance repair service in your area" and hit "Search". The information in my article will help you to find a company in your area that you can trust.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Yes! Before buying a new appliance, you should call an appliance repairman that you trust, and ask him what brand you should buy. Asking a salesman will mean that you'll be buying the brand that makes him the most commission. Usually that will be a foreign brand that nobody works on. Who would know better than an appliance technician? Many of my long time customers give me a call before they buy a new appliance. They usually ask me a question like: "What brand of dishwasher do you have in your kitchen right now, Bob"? My answer would be: "It's the best! A Kitchenaid Dishwasher. Quiet, looks great, and cleans the dishes perfectly. Costs more,.... but you get what you pay for."!! And it will last you a long long time IF............And I mean ...."IF".......You follow my "7 Tips For Cleaner Dishes" listed on my website. If you don't take care of it,.......you won't think it's a good product. My Kitchenaid dishwasher is 7 years old and has never had a problem. Still Quiet........Still Works Great!! BUT,.......I've seen Kitchenaid dishwashers thrashed in just a couple years. The Customer didn't think it was a good product. And It's not when it's full of food and coins and pieces of bones and plastic silverware pieces stuck in the pump assembly and in the holes of the spray arms. (You Have To Take Care Of Them!!)
Sooooooooooo, to make a long story short,..............(sorry that I get carried away with my stories)
If you're gonna buy a new car,...... ask a mechanic....If you're gonna buy a new toilet,...... ask a plumber.....But, if you're gonna buy a new Refrigerator or Washing Machine or any Major Appliance,.........Ask an Appliance Techinician !!
Makes Sense Doesn't It???????
Q. What questions should a consumer ask to hire the right service professional?
A. It's important to get as much information as possible about a company before you call them for service. I wrote an article about this that was published on the wikihow site. If you go to Google Search and type in "How To Choose The Right Appliance Repair Service In Your Area", you'll see the link to my article. Even though I wrote this to help people find honest appliance repair companies, you can also use this information for any type of service company you may need. (electrician, plumber, handyman, etc...)
Q. Why does your work stand out from others who do what you do?
A. I've been repairing appliances for over 30 years now. I was trained by a man (who was like a father to me) who had 35 years experience in appliance repair. He taught me early on that if you treat people the same way you want to be treated, if you're honest and charge a fair price, if you show up when you say you will, if you're friendly and easy to talk to, and if you back up your work, you will have a successful business. He was right! That's how I built B&D Appliance Service. I've found that many other appliance service companies are just out to make as much money as possible. I want my customers to be happy with our service and call us back the next time and the next. I never want anyone to feel like I wasn't fair. I believe that makes us stand out from the rest!!!
Q. What do you like most about your job?
A. Meeting new people, seeing previous customers, but mostly I enjoy helping people. Men are very happy when I fix their refrigerator because now their Beer will be cold again!! Women love it when I get their Washer and Dyer back up and running! I've learned that the Washer & Dryer are the most important appliances to women. It makes me feel good when people call and say, "I need help & my friend said you're the man to call". Referrals mean that my customers trust me. I Love My Job!!!
Q. What questions do customers most commonly ask you? What's your answer?
A. When previous customers call, they most often ask, "How soon can you be here?". Most of the time it's the same day. Especially if it's a refrigerator "not cooling" problem. If we're too booked up then it's the next day. When new customers call, they most often ask, "How much is your service call?". My answer to that is $27.00 but don't be fooled by those who charge less for a service call. I have an entire page on my web-site entitled "Understanding The Service Call Charge". Please read that before deciding who to call.
Q. Do you have a favorite story from your work?
A. I certainly do. I was sent out on a service call, from one of the insurance companies I worked for at the time, to a very nice single lady with 2 children. We talked while I was working on her dryer. She asked me if I knew where to meet single men. I told her "no" because I wasn't looking for single men. (just kidding) Actually I told her that my best friend was recently divorced and I would ask him if he'd be interested. She gave me her e-mail address and said, "If he'd like to, he could e-mail me." I called my friend that night and told him and he said, "Sure, I'll e-mail her and see what happens". Well, they hit it off! One date became two and two became four and so on. They were married at our home. I was the best man and my wife was the maid of honor. They are our best friends!! The Big Question Is: What if the insurance company would have sent a different appliance service to her home that day? Would her dryer have been fixed properly? (Just kidding) Things happen for a reason. It feels really good to know that I was a part of two people falling in love.
Q. What do you wish customers knew about you or your profession?
A. That they can TRUST US! I'm an honest man and I taught my son to be the same way. Customers that have already called us for service, already know this. Customers that have been referred by their friends & co-workers, already know this. New customers who found us on the internet or phone book, don't know this yet. If you were ripped-off the last time you called out a company for an appliance repair,.........then you didn't call us !! Call us next time and you'll "already know this" too !! And then we'll be your appliance repair company that you turn to from now on !!
You can read what many of our customers have written about us by going to our "Customer Reviews" page at our website. BDappliance.com
Q. How did you decide to get in your line of work?
A. It was meant to be. I was 21 years old and my best friend at the time, Charlie, had moved back to his home town (Santa Clarita, CA) to start up an appliance repair business with his Dad. His Dad was a retired appliance technician, with 35 years experience, and he didn't like being retired. After a couple of years, they were expanding and asked me if I would be interested in learning a new trade. I packed up my stuff and moved to Santa Clarita !! Charlie's Dad (Chuck) ended up being a second father to me and taught me so much! Within a year I was able to do more calls in a day than Charlie.(That made Charlie mad!) Chuck would say to Charlie,"Why can't you be more like Bob !" Charlie would say "Slow Down Bob! You're making me look bad!" I wasn't trying to make Charlie look bad. I just loved what I was doing. I am forever grateful to Charlie and Chuck for giving me the opportunity. That was over 30 years ago. It changed my life!
Q. Tell us about a recent job you did that you are particularly proud of.
A. A few months back a customer called me and asked if I could fix Kenmore Front Load Washers. I said yes. He asked "Are you sure because 3 technicians from the company that sold me this couldn't"? I told him that if I couldn't, I wouldn't charge him a dime. I can't say who the BIG company was that sent out 3 technicians that couldn't fix their own product but it rhymes with "Beers". I had his problem solved in 20 minutes with no parts for $65.00 total. He was very happy and I'm his appliance repairman now. For the price that company charges for a service call, you'd think they would train those guys!!!
Q. If you have a complicated pricing system for your service, please give all the details here.
A. It's not complicated at all! Parts, labor & tax. The only time we charge a service call is when the appliance is not worth repair or the customer does not want to repair it. The Service call charge, for an estimate, is $27.00 locally and $35.00 for cities further out. There is no service call charge when any repair is made. Then it's Parts, labor & tax. If no parts are needed, then it's just labor only. Labor depends on the job but my labor charges are the lowest I've seen---Much Lower!! If you call me and tell me the make & model # of your appliance and what your symtoms are, I'll tell you over the phone what it could be and the cost. Most companies wont do that. I've got nothing to hide. I know my prices are the best around. (Beware of companies that quote you a total price but don't break down the parts, labor & tax. You should know how much the part is costing you and how much labor they are charging you) If they say "it's $220.00 Total for the repair" then ask them how much the part is and how much the labor is??? If they won't tell you,.....show them the door!!!
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Wait till I retire!! I don't want any more competition!!!
LOL!!! Just kidding!
If you like working with your hands, if you're mechanically inclined, if you enjoy problem solving, if you can read & write, if you have a drivers license, if you like people, and if you're motivated, then this might be a good profession for you. It's been a great profession for me for over 30 years. I've trained my son and he's developed into a great appliance technician. He's quickly becoming the 2nd best technician here in the Antelope Valley. LOL!! (i'm sure you can guess who the first is)
I should also tell you this:
If you want to be successful at this, you need to be clean, honest, friendly, reliable, and be a man of your word.
Treat people the same way YOU want to be treated!
Owner/B&D Appliance Service
Palmdale & Lancaster, CA