Overall, I had a good experience with All Pro. They moved my piano to my fourth floor condo, definitely impressive how they did that. However, in terms of planning, there were some concerning things that happened. First, I had to text several times the time that I wanted the piano to be picked up. They asked me if I could change the time and I said yes. Then the day of the move, they asked if they could change it back. I had already coordinated everything so I said no, there was no way. He listened and kept the time. However, I was very frustrated that scheduling would be treated so casually. Do they not understand the kind of planning something like this takes? What concerned me was the casualness with which the schedule was treated.
The second thing that happened I felt could have been avoided. Omar asked for pictures of the stairs that they were going to be moving the piano up. I sent pictures and asked if I should take measurements of the stairs for him. He said no. Upon arrival he looked at the stairs and thought that one spot might be troublesome because it seemed tight. He also said that the one flight of stairs was really 2 flights since the stairs took a turn. So, obviously, I was annoyed with his lack of thoroughness. Some concerns of his could have been answered if he simply talked more and had me take measurements.
Nonetheless, they took great care in moving my piano and accomplished quite a feat by moving my upright up 4 flights of stairs. I did end up paying them more than they quoted just for this reason, despite my concerns. Therefore, I would recommend them but would caution you to stick to common sense when it comes to planning things with him - don't rely on him to be a thorough planner - you must do that yourself.
All-Pro Piano Movers
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