FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of our printer service work is billed at $120.00 plus travel if you are outside the Ocean County, NJ area but we do travel as far as 2 hours from Toms River, NJ. Our Fellowes service calls start at $180 plus travel and most calls are finished in one hour. Both calls include one hour of diagnostics minimum
- What is your typical process for working with a new customer?
Very simple, you call us or accept an appointment, and we schedule a time to come and repair your machine, normally the same or next day. There is a charge of one hour for diagnostics (plus travel time to be discussed if outside my normal service area) regardless of accepting or declining our service onsite.
- What education and/or training do you have that relates to your work?
We are on top of all the latest developments in the way of office machines via online training, schooling and industry papers. We learn by hands on service and training.