We verify service pro's license with the state's licensing authority's database if he/she provides that information to Thumbtack.
We check to ensure each service provider is not a sexual offender using the Department of Justice's comprehensive, nationwide registry.
We screen service pros through Acxiom Information Security Services' national criminal database of more than 600 million criminal record files if the service pro requests a background check.
We carefully review each service profile to ensure that it meets our community standards.
We verify the following identity details when they are provided by service pros:
Social security number
Social media accounts
Thumbtack asks former clients to evaluate a service professionals quality of work, timeliness and professionalism.
While Thumbtack seeks to create the safest marketplace for local services on the Internet, Thumbtack does not insure against losses from work contracted through Thumbtack, does not mediate disputes between buyers and sellers on Thumbtack, and does not otherwise guarantee the work of the professionals listed on Thumbtack.See our personal safety tips to learn how to stay safe on Thumbtack!
The overwhelming majority of people that use Thumbtack are trustworthy and well- intentioned. Nevertheless, it's very important to take common sense precautions online as you would offline.
We want to keep Thumbtack safe, friendly, and filled with the highest quality service providers. To do so we enforce very strict community standards. We personally review each post to assure that it meets these standards. Violating posts will be removed and violating posters may be permanently banned from the site.
Thumbtack specializes in services only. If you sell a product that is coupled with a service (e.g., party rentals including set up and take down) we would love to have you. However, we do not allow stand-alone products (e.g., personal products on a website).
Get-rich-quick schemes and anything else that sounds too good to be true.
Accountability is lost when the person receiving commission is not the one performing the service (salaried schedulers and assistants exempted). This includes pre-paid legal and multi-level marketing systems.
Your profile on Thumbtack is permanent, so time-sensitive deals, events happening in your town, or seasonal services are not permitted. It is best to create a profile that applies year-round, and include time-sensitive information only in your profile's News Feed.
While we would love to accommodate lending services, we don't currently have the necessary resources to filter out predatory lenders from trustworthy ones. Purchasing a financial product is an important and complex decision, and we don't want to offer services that are beyond our expertise.
Prostitution or anything overtly sexual is not allowed (including coded messages on massage posts).
Thumbtack creates a permanent profile for your services, so there's no need to re-post every week. Attempting to better position yourself in search results by repeatedly posting similar content is not allowed.
We welcome event planners, decorators, and caterers, but we do not allow listings of the events themselves - like New Year's Eve parties or professional conventions. We also don't allow users to post rental space for events, like party spaces or convention centers.
There are many places online to find good lodging at night - we don't like to clutter our site with things that can be much more easily found elsewhere.
Unfortunately our lawyers tell us that we can't have people post on Thumbtack who are under 18. So if you're under 18 and looking to do some babysitting - Thumbtack probably isn't right for you. Sorry about that!
While Thumbtack seeks to create the safest marketplace for local services on the Internet, Thumbtack does not insure against losses from work contracted through Thumbtack, does not mediate disputes between buyers and sellers on Thumbtack, and does not otherwise guarantee the work of the professionals listed on Thumbtack.
If you have any questions, please contact us anytime. We'd love to talk with you personally about any of your concerns and how we can help q to keep our community safe.