Your Safety

We work hard to help our customers confidently hire the right professionals.

What types of professionals can sign up?

When a professional signs up their service on Thumbtack to receive customer requests, we personally review each one to ensure that the service meets the rules that we follow:

No products

Thumbtack specializes in services only. If you sell a product that is coupled with a service (e.g., party rentals including set up and take down) we would love to have you. However, we do not allow stand-alone products (e.g., cell phones, furniture, etc).

No suspicious offers

We delete any get-rich-quick schemes and anything else that sounds too good to be true.

No selling of third party services

Accountability is lost when the person receiving commission is not the one performing the service. This includes pre-paid legal and multi-level marketing systems.

No lending services

We currently do not have in-house expertise to distinguish predatory lenders from trustworthy ones.

Nothing sexual

Prostitution or anything overtly sexual is not allowed.

No duplicate posts

Thumbtack creates a permanent profile for your service, so there's no need to re-post every week. We allow one active profile per service you provide. If you provide two distinct services, such as House Cleaning and Photography, then we encourage you to create two profiles.

No spaces

We welcome event planners, decorators, and caterers, but we do not allow users to post rental spaces for office off-sites, parties, or conventions. In the same vein, we do not allow hotels, B&B, or other lodging posts.

No minors

We can not allow individuals under the age of 18 to offer services on Thumbtack.

How do I choose whom to hire?

Once you've been introduced, we make it easy to get to know each professional. Here are some important elements to look for on a profile:

Know the professional's identity

Basic background check

Upon request from the professional, we work with Sterling to conduct a background check based on their full name, address, birth date, and social security number.

This is not a comprehensive check as it is only based on the current state of residence and does not search all states and all criminal records. While this background check can help surface warning signs, it is not a comprehensive look at the person's criminal history and often may miss previous offenses in other states or addresses whose records were not searched.

National sex offender database check

We check the Department of Justice's National Sex Offender Database when a professional signs up and remove any profile where the name and address we have on file for the professional match a name and address in the sex offender database.

Connection to social media accounts

Professionals can link their social media accounts to Thumbtack to increase credibility.

Verified contact information

We verify phone number and email provided by the professional.

Evaluate the professional's expertise

Professional license

Review from past customers on or off Thumbtack

Reviews can be posted by past Thumbtack customers or other past customers.

Years in business

Professionals can enter their years in business.

Photos, videos, or audio of past work

We encourage our professionals to post photos of their past work so you can get a sense of their expertise and quality.

Use caution and your best judgment

Thumbtack works hard to verify information provided by professionals on our site but we do not have a full interview process or perform extensive screening for each professional. We ask you to use your best judgement and exercise caution when hiring professionals. Be aware of professionals who severely undercut the competition on pricing, or who do not have required credentials.

Thumbtack does not insure against losses from work contracted through Thumbtack, mediate disputes between customers and professionals, or guarantee or vet the work of the professionals that do business through Thumbtack.