FAQs
- What is your typical process for working with a new customer?
1. Initial Contact and Inquiry: The process begins when the customer contacts us with their requirements. This can be through a phone call, email, or our website's contact form. 2. Initial Assessment: We schedule a convenient time for an initial assessment at the customer's location. This allows us to understand the scope of the project, assess the condition of the walls or existing wallpaper, and discuss the customer's specific preferences and needs. 3. Providing a Detailed Quote: Based on the assessment, we provide the customer with a detailed and transparent quote. This includes the cost of materials, labor, estimated timeline, and any additional services required. 4. Approval and Agreement: Once the customer is satisfied with the quote, we proceed to sign a formal agreement or contract. This document outlines the project scope, timeline, payment schedule, and any terms and conditions. 5. Scheduling and Planning: We work with the customer to set a suitable start date for the project. We also discuss any preparations that need to be made on the customer's end, such as moving furniture or clearing the workspace. 6. Execution: On the scheduled start date, our team begins the wallpaper installation, removal, or painting work. We follow industry best practices, use high-quality materials, and ensure attention to detail throughout the process. 7. Regular Updates: We maintain open communication with the customer throughout the project. We provide regular updates on the progress and address any questions or concerns promptly. 8. Final Walkthrough and Customer Approval: We invite the customer for a final walkthrough to review the completed project. Any minor touch-ups or adjustments are addressed during this stage. 9. Completion and Payment: Once the customer is satisfied with the work, we finalize the project and request the final payment as per the agreed-upon payment schedule. 10. Follow-Up and Customer Feedback: We value customer feedback and may follow up with the customer after the project is completed to ensure their satisfaction and address any additional questions or needs.
- Describe a recent project you are fond of. How long did it take?
Wallpaper installation in a Dallas, TX bathroom completed in just one day.