FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts: $10.00 % Military, Law Enforcement, Fire and Paramedics Discount: Some restrictions may apply. Not to be combined with any other offer, Must have ID. Thank you for your Service, Bravery, and Sacrifices! We appreciate you! $10.00 OFF Senior Discount: Some restrictions may apply. Not to be combined with any other offer, must be at least 60 Years of age.
- What is your typical process for working with a new customer?
When working with new customers the following questions are most commonly asked: Q: Do I need to vacuum before getting my carpets cleaned? A: Yes, vacuuming the dry soil is the most important step before a cleaning. Almost 80% of soil can be removed by vacuuming. (Its also a good idea to remove any children’s toys or pet items off of the floor.) Q: What method of cleaning do you use? A: Our method of cleaning is hot water extraction, (also known as steam cleaning) which is recommended by major carpet manufactures as the most thorough and effective cleaning method in the industry. Q: Will steam cleaning make the carpet “shrink?” A: No, this is a myth. Steam cleaning carpet does not alter it in any manner, shape, or form. Q: How wet will the carpet be when you are done? A: If there is sufficient air movement it is not unusual for carpets to be completely dry within a few hours. If not, the carpet might remain mildly damp to the touch, for up to 24 hours depending on ventilation. (We have big Truck mounted units with the best suction power around and we will also give you tips to dry your carpets fast) Q: Will bleach spots be removed? A: No because bleach is a harsh chemical that dyes the actual carpet fiber and the only way to fix bleach stains is to have the carpet repaired, patched or replaced. Q: Will the cleaning process kill fleas? A: The complete removal of fleas cannot be guaranteed, as it is best to seek professional pest control for help. Q: Can pet urine be removed? Yes, please visit our pet urine removal page on our website to learn more. Q: Will you guarantee the removal of all my spots? A: We cannot guarantee the complete removal of all stains because some stains can be permanent. What we can guarantee is that our technician's will do their very best and that we have the training and solutions on hand to get out every stain that will come out! If you are not satisfied with your cleaning call us right away. Q: How often do I need to have my carpet cleaned? A: Some carpet manufacturers recommend once to twice a year, but depending on your environment (i.e.-pets and highly traveled traffic areas), carpet may need to be cleaned more frequently. (Rule of thumb is at least once a year) Q: Will my furniture look like new when you’re done? A: We cannot guarantee that your furniture will look brand new, but there will be a considerable difference. The cleaning process penetrates deep down into the fibers removing soil, body oils and dust collected throughout the years. Most clients definitely see a difference when we are finished. Q: What do I need to do to prepare for the cleaning? A: Our technician will remove and put back furniture that is safe for one person to move. You should remove all breakable items, electronics, lamps and plants that may fall over. Q: Will carpet cleaning fix discoloration? A: No can not add or remove color during the cleaning process. Q: Can you clean berber carpet? A: Yes, we lower the pressure and use less moisture. When cleaning we highly recommend turning on ceiling fans to create air movement and opening all windows to speed drying. Q: Will the scotchgard protector I have on my carpet come off during the cleaning? A: No time wears down the protector once applied by manufacturers. It is recommended that the protector be re-applied after each cleaning. Our steam cleaning process will not void any warranties you may have with the carpet manufacturer. Q: Can dark discoloration patterns in high traffic areas be removed? A: Every job is different. The steam cleaning process will lighten high traffic areas, but depending upon the age of the carpet, these areas can become permanently discolored as the carpet fibers wear down. Q: Will having the protector on my carpet keep it from getting stained? A: Our Scotchgard protector guards your carpet from absorbing spills, spots, and everyday soiling, giving you time to remove the spills before it becomes permanent or a professional is needed. It also reduces fiber wear, sun fading and mold. Please visit our scotchgard page on our website to learn more. Q: Can I walk on the carpet right after it is cleaned? A: We recommend wearing clean socks if you are going to walk on the carpet, but use caution when walking from a carpeted area to a hard surface, as it may be very slippery. Q: Can white upholstery be cleaned? A: White upholstery can be cleaned, but the technician will check the furniture tag prior to cleaning as some materials like suede, velour, and velvet-like materials cannot be safely cleaned and most must be dry cleaned. Q: How long should I leave the protective blocks under my furniture? A: A good rule of thumb, even though the carpet may be dry, we recommend at least one full day. Removing protective items from under the furniture too early can result in permanent staining if the furniture happens to bleed onto the damp carpet. The metal on furniture legs can cause rust stain Q: Will tile and grout cleaning damage the grout? A: Our technician will do an inspection of the floor prior to cleaning to identify any problem areas. Loose grout can come up, but the overall cleaning does no damage to the tile or grout. Q: Is there any type of tile that cannot be cleaned? A: We will not clean marble or certain imported stones. Q: Can oriental area rugs be cleaned? A: Yes, although the technician will inspect the rug prior to cleaning to make sure the colors will not bleed. Most oriental rugs can be safely cleaned however.
- What education and/or training do you have that relates to your work?
We stay up to date with all education and training in the latest solutions, equipment, and techniques. We attend IICRC courses.