EAST COAST LOYALTY
About this pro
~ East Coast Loyalty specializes in mobile marketing, website development, business listing distribution, competition tracking, Twitter lead generation (geo fencing) & Social Media Management/marketing. We are a team of specialist who can develop a strategic marketing plan around your business, from start to finish! ~ ECL also provides LIFELINE SERVICES to qualified individuals. We provide the ability for the financially disadvantaged to get a free cell phone. In all, there are 49 states, plus Washington D.C. and Puerto Rico, where the government cell phone program is available to low-income and others already on government assistance. ~ ECL Wireless is the sister company under East Coast Loyalty. ECL Wireless specializes in telecommunications. We provide cell phones (Android and IOS), tablets, wireless services and data (4G LTE). Prepaid brands provided by ECL Wireless are Simple Mobile, TelCel, GoSmart. Safelink, Tracfone, Pageplus & Net10 Wireless. International Plans are also available. EAST COAST LOYALTY provides LIFELINE SERVICES to qualified individuals. It's known as the Government Lifeline Cell Phone Program "Obama Phones" We provide the ability for the financially disadvantaged to get a FREE Touchscreen SMARTPHONE with FREE Talk, UNLIMITED Text & FREE Data. (*** Must make at least one phone call a month. *** Unused minutes do not carry over***) Got Medicaid, EBT Food Stamps, SSI, Section 8, WIC, Veterans, Kids on Federal FREE Lunch etc...??? (Any Public Government Assistance Program) TO SIGN UP NOW!!! Visit EastCoastLoyalty.com or simply give us a call! WHO WE ARE: Our agency is made up of a diverse array of thinkers and doers from all kinds of interesting backgrounds. We are passionate about our jobs, giving back to our communities and most importantly, our clients. OUR PURPOSE: To use love, care and technology to open up time , connect people to what's important, and unlock the possibility of an inspired life for all. We aim to make a genuine difference in people's lives everyday. We seek to benefit the world around us by making it easier for people to get things done in a world of complexity and challenges, we deliver simplicity and clarity, by creating customer experiences that anticipate needs and inspire customer engagement. OUR VISION: When we think about the future, we see a planet filled with individuals who are inspired and engaged in their work, their families, and their communities. We see a world with a new definition of success based on collaboration, inspiration and a commitment to adding value in ways that extend beyond profit or personal gain.
3 years in business
1 hire on Thumbtack
- What should the customer know about your pricing (e.g., discounts, fees)?ECL sets its pricing specific to individual business needs. We work within the budget of the business. We specify that more gets more but stay within your means. If you have it, there's no better place to put it other than marketing. Marketing increases brand awareness which draws repeat & new customers which increases R.O.I.
- What is your typical process for working with a new customer?Process Of Signing Up A New Merchant @ ECL: 1.) Initial phone call to obtain as much detail of the business as possible & take notes. Also the best time to provide them limited but enough information to see if ECL is a good fit for what it is that particular business is trying to accomplish. 2.) If we find at the end of our initial conversation that indeed ECL is going to be taking on their marketing tasks, a follow up detailed email must be provided by the business. Within the email we must have the following: - Business Description - Business Strong Points & Weaknesses - What needs the most attention as far as marketing goes & what needs the least - How many loyal & inactive customers realistically does the business have (Not the entire life of the business, real active customers that are actually spending money with your business) - What would they like to see as an increase in ROI & within what realistic timeframe - Marketing budget, what is the most the business is willing to spend on a monthly basis - Is the business willing to give at least a 6 month period in order to see the results we are looking for (ECL needs dedication to the campaign, nothing happens over night. Marketing takes expertise, time and precision) - Overall goals for the next year or two 3.) ECL will then either develop the campaigns based on the provided information and or business needs or perform a demo (If loyalty rewards program is implemented) at the merchant's location in order to give them a customer like experience and a chance to see the true benefits in action. 4.) Continue on a weekly basis to keep in contact and updated on everything the business is doing as far as deals, offers, incentives, promotion, events, etc. This can be done both by phone or email but either way is absolutely non negotiable. If any business owner expects results, then a direct and constant contact as well as clear defined communication must be above all.
- What education and/or training do you have that relates to your work?East Coast Loyalty has over 10 years experience in the marketing industry. We are a business full of entrepreneurial millennials and believe we are the last to see a world with & without online & or social marketing technology. So therefore we have a clear understanding of both traditional marketing as well as new aged marketing for we have lived both eras. ECL owners as well as staff are all college graduates of marketing & business management. It is a requirement in order for employment. All employees are fully trained and comprehensive as well as equipped with the knowledge in all marketing aspects ECL provides in order to run highly successful campaigns for our merchants. All employees go through a 6 month certified marketing course that includes but is not limited to social media, loyalty rewards, online reputation, text message marketing, business directory listings, website development, pay per click, seo, smo etc. Their certificate is only issued if 80% or higher is achieved on final exams.