FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of the time I will limit a customers job at a cap of 2 chargeable hours, this doesn't mean I wont put many more hours in (many more hour), it only means I usually only charge the customer for 2 hours of work. Of course there is no charge for phone diagnosis, yet a small charge if a phone conversation leads to having an appointment on location but the diagnosis wasn't fixable. Usually we can find out some way of solving these kinds of computer problems though, even walking through a new purchase setup, or even pointing you in another direction where someone may be able to offer you better service depending on what is needed.
- What is your typical process for working with a new customer?
After first receiving a call from the new customer they usually give me information regarding the technology problems they are having. I then usually give a phone diagnosis for free to try and give them an idea of what it could be. Then this can lead to setting up an appointment to come see your problem my self. Taking laptops, desktops, printers, routers, etc. to a shop outside the environment the tech operates in is not a good way to fix technology. Being mobile gives me the easiest way to solve tech problems, because I can see them fail in their own environment. After being in the industry for years Mobile Techs are the cheapest and easiest way to fix residential and business technology.
- What education and/or training do you have that relates to your work?
I have a finance degree from the University of South Florida and have been fixing and building computers since I was 13 years old. I also took Cisco networking classes and A+ computer certification classes as additional classes.