Robert Carbone HVAC inc.

contact for price

Select a service

Zip code

Remodel reason

Work needed

Plumbing relocation

Sorry this pro can’t do your job, but we know other pros who can.

Check them out

Introduction: We love what we do and it shows in our workmanship and non stop dedication to our customers. Being in business for 45 years we have seen it all, so we make sure we are prepared to deal with any situation. Always enjoyed solving problems and issues.We have been in business since 1971.We do custom duct fabrications, design and install all HVAC and plumbing systems. Always a nice feeling when we are complete with an install or a service call and we hear "you guys are the best"

Overview

Hired 15 times

6 employees

53 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

32 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Good 4.3

12 reviews

5

67%

4

17%

3

0%

2

8%

1

8%

Penelope G.

Aug 24, 2018

·

Hired on Thumbtack

Details: Replace existing sump pump • Other type of sump pump • No, the building is not currently flooded • Residential

Sump Pump Installation or Replacement

K. M.

Apr 17, 2019

·

Hired on Thumbtack

Details: No, repair is not urgent • No, the building is not currently flooded • Laundry room • Only one drain has issues • Clogging • A month ago or longer • House • Owner

Plumbing Drain Repair

Dale F.

Dec 11, 2019

·

Hired on Thumbtack

Details: Repair • No hot water • Part malfunctioning • Other heater issue • Electric tank • A.O. Smith • Basement • House

Water Heater Repair or Maintenance

Joseph s.

Feb 12, 2019

Been having work done by Carbone HVAC since 2000 in several locations in Ocean and Monmouth County.

Stacey G.

May 11, 2017

·

Hired on Thumbtack

First called for an estimate for several projects in the fall after looking for HVAC contractor on internet and received great, prompt response from owner. Then I called back at the end of February to schedule the one project I wanted to move forward on and was asked about the bigger project. When I said I just wanted to pursue the smaller project, I was told by the owner they were busy on another job and they'd call me in a few weeks to schedule but never called. I went on Thumbtack to use the app to find another HVAC company and Carbone's responded. I messaged back what had happened and got an immediate call from the owner apologizing. So, I decided to give them a chance. Came out to do part of the job--install attic fan and move ductwork in nursery to increase AC airflow. Fan went great. Moved ductwork in nursery over to reconnect to unit approximately 2 feet and charged me almost $400--didn't even replace the ductwork, just reused it! Told me the main AC issue required parts and ordered same. Came out a week later and spend 6 hours trying to replace relay and could not figure it out. My father was there because I had to be at work. He tried to help the guy (younger tech) to no avail. Tech kept calling foreman, Keith, for help. I reached out to Keith directly, who told me there was no problem and that if my father would leave the tech alone the tech would be able to get it done. (My father is in no way a pain in dealing with techs--he worked in his field for 30 years both hands-on and as a foreman and was just trying to help the tech because the guy was getting frustrated no one from his company was coming to help him.) Well my father left him alone and he still couldn't figure it out. Tech left and said Keith would return the next day at 1pm to complete the repair. The next morning, at approximately 1040am, I received a text message from Keith asking if he could come Monday because he needed to finish another job for another client. I had taken the day off work to be home because I didn't want inconvenience my father another day. Needless to say, I did not reschedule the repair and called someone else (Anthony Mechanical--I highly recommend) to complete the job. Blew a day off from work and, to add insult to injury, the ductwork they relocated for almost $400 to increase airflow did nothing to solve the problem, something I didn't realize until after the fact because they never got the unit working for me to test it. Steer clear.

Robert Carbone HVAC inc.'s reply

Stacy sorry you feel that way when our tech was there who's been only doing this for five years and stumble across a few items your dad was on top of him the whole time, as you stated to me on the phone your dad replace the relay in his own system once before so not sure why were they are doing it to begin with then he questioned my tech on the cost of relocating the supply line in the back bedroom several times about this. He does not do the pricing on any project I only rescheduled for the fact we had another unfinished project and it was 50° out didn't think you need the air-conditioning That day. We've done multimillion dollar homes restaurants banquet halls etc. never had a problem with the design system or Service for that matter. We stand behind what we do all you had to do was give me a chance to come back and I would've took care of it myself personally

Central Air Conditioning Repair or Maintenance

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are always at fair market value with our competitors We always try to find the right budget for all customers on every level to meet their needs.
What is your typical process for working with a new customer?
Typically after the initial phone call to our office either Bob or Keith call the homeowner to discuss their project and see how we can help them and if not steer them in the right direction. Then we will meet with the customer and go over all options, pricing, financing if needed and the best solution for their issues or concerns.
What education and/or training do you have that relates to your work?
The owner Bob Carbone is a NJ state licensed master plumber as well as Keith, between the two of us we have combined experience of 75+ years. I am pretty confident if you have an issue or a concern we have seen it before. Beside being licensed by the State, we have attended numerous classes for Humidification, humidification, Lennox, Trane, American Standard, Moen, Weil Mclain etc. So we are very verse in what field we are in.